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February 2024 by Jean F
Avellina gave me the best experience I could ask for. She took the time to explain everything. She made everything so smooth with getting my new phone!
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January 2024 by D Giardino
Carlos M. De Cespedes is WONDERFUL and deserves so many kudos!!! He was so patient with us and walked us through every question we had. We were a difficult case but Carlos went above and beyond! My parents would also like to add he was: “great, friendly, helpful, kind” etc. They’ve been to other Verizon stores before this and got told there was no way to get any of the available promotions. They were about to give up on Verizon altogether and switch to something else but Carlos came through and sold us on sticking with Verizon and upgrading to brand new phones.
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January 2024 by Ryleigh Marie
WORST SERVICE EVER!
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January 2024 by Joe Tomanek
Damian is an outstanding Verizon sales consultant. He was honest, upfront and my daughter and I believe it was the best customer service we have experienced, and I’ve been with Verizon for over 30 years!
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January 2024 by guy Z
I arrived at the Santa Barbara Verizon store and was immediately greeted by Avelina. I needed help with a network issue with my Apple Watch, an insurance claim for a broken screen on my IPad, and wanted to see if I could get a lower monthly bill.The iPad issue was fast and easy , but the Apple Watch problem took some work and a lot of patience, knowledge, and experience but thank goodness she had all those qualities because we got the issue resolved eventually and she was able to find business discounts to apply to my monthly invoice which helped me out tremendously. Thank you very much Avelina for being a great asset to Verizon. The Santa Barbara location is lucky to have ya!
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January 2024 by Keycha mastey
Zach was literally the best. I needed to get my son a phone, but didn’t want a high bill. Zach helped me get a phone for my son, with a reasonable bill. I would recommend him to anyone.
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January 2024 by Stephanie Folsom
Charged a restocking fee on phones not opened with numbers not transferred to the phone with the false promise we could cancel the plan if we didn’t want the service. Had not completed the transfer. Owned boxed phones for less than 15 hours and manager was no help and his employee lied about their policy.
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January 2024 by Vicki Barrella
Thank you Devon for your knowledge and patience, dealing with two oldies still trying to understand our new phones. You are an asset to your team!! Thank you for helping.
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December 2023 by David F.
Was 100% rude to buy the manager. Could not believe it, didn't take the time to try and help me had to go to the store on Pine Island Road. Instead, they fixed my phone and went over and beyond with the other store was going to do no wonder they have a one star rating.
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December 2023 by Patrick Conlon
Devin, a remarkable patient and accomplished sales rep who cleared all my problems quickly and professionally. He possesses an awesome inner gift of connecting with the customer immediately . I left the store totally relieved of the stress that had been there for days. Congratulation on hiring such a a personalblr and authentic rep. After 15 years with Verizon he is easily the best individual I have had the honor of meeting. of hiring this accomplished to
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December 2023 by Ibrahim Oquendo
We were not easy to deal with….. Our representative…. Damien Rivera…. Was fantastic…. Very patient and repeated info numerous times till we were comfortable, he always willing to help me . Highly recommend
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December 2023 by jon gorder
Celine was absolutely amazingMost the time when I leave a store that sell phones I am very disturbed and angry. She was calm collect and did and unbelievable amazing job. Thank you so much Celine
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December 2023 by Taylor Brune
Devin was an amazing help!! I went in to purchase an iPhone 15 pro max and he ended up lowering my whole family's bill, even getting us discounts towards our monthly bill! He even upgraded 3 phones on our account!! I will absolutely work with Devin in the future and recommend others to go in and see him!
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December 2023 by Dawn Martin
I had an absolute NIGHTMARE experience with ATT last week!!!!! I came over to Verison and Dagne was quick to offer assistance. I was very upset and she quickly calmed my nerves!!! He customer service was absolutely OUTSTANDING!!!! This girl deserves a big fat raise for what she did for me. She made to entire process of switching my phone service fast and painless. I’ll never be able to thank her enough ♥️♥️♥️♥️
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November 2023 by Samantha Pecoraro
We got new phones and Apple Watches with Todd at the Santa Barbara location. He was absolutely amazing. Explained everything so we could easily understand our bill and did everything he could to get us the lowest price. I won’t be going to anyone else from now on!
