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January 2024 by Kathy Warfield
Very rude! Don't ask any questions about their charges on your prescriptions, you will be told your causing problems. Over charging is their game.
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January 2024 by Nick Varner
Was told they needed a phone call from my doctor to approve my med swap, which that in itself was fine. So I contacted my doctor to reach out, and my doctor spent 30 minutes on hold, was answered, and then hung up on. She then called back while I waited in line again to notify them what was occuring. They said "we have 5 people on hold so" and asked me to sit and wait longer. They then hung up on my doctor AGAIN rather than picking up and answering their calls. In total I've spent over 2 hours waiting for my prescription. The staff here needs to be THOROUGHLY evaluated. Incredibly unprofessional.
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August 2023 by Verna H.
I just came from this Walgreens. I had an appointment for a second Shingles shot. I was told by the pharmacist that he was too busy to provide this service. Arranged transportation for this appointment. Lately there has been long lines to pick up prescriptions. Obviously understaffed. I see a positive review here, but it was 5 years ago. Too many long waits. Transferred all prescriptions to Publix.
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July 2023 by Oscar Lianza
the worst pharmacy in Cape Coral, the employees Always with a very bad attitude and rude, I finally switched all my prescriptions to Walmart Pharmacy
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July 2023 by Jennifer E.
My 65 year old mom woke up not feeling well with congestion and asked me to get her mucinex and a covid test to rule it out. Woman at front desk immediately backed away from me as soon as she finished transaction and pumped 5 pumps of hand sanitizer vigorously sanitizing her hands and glaring at me. As I was walking out she said I don't need to get sick I have grand babies. Very uncalled for. I was embarrassed and I felt extremely judged and I am very healthy for the record! I thought Walgreens was a safe place to buy medicine for to help out a sick person in need. Did not appreciate how she acted.
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June 2023 by Olivia B.
Nice place, clean. Organized, stocked. Sweet employees, always see the manager running around, stocking shelves or working in the pharmacy. Great pictures from photo. Good quality, clear.
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March 2023 by Kathleen A.
I can't give zero stars or I would. I have a debilitating chronic disease for 27 years now. My digestive system is paralyzed and it's the most horrible pain I've ever experienced, which says a lot considering I caught fire as a child. My husband dropped off my prescription that I picked up from my doctor yesterday because he had forgotten to call in my prescription and I was out of the medication that allows me to stay calm while my husband is accessing a port that is literally keeping me alive. I called my regular pharmacy to see if my prescription was called in and I was advised that they were out of the drug and I had to find another pharmacy for it. This was a really bad month for me and I vomited more medication then I got in myself and I came up one day short on my medication. I called Walgreens that's 8 miles from my home and I was told that they had plenty in stock. When my husband dropped off the prescription at 4, he was told to come back at 6 to pick it up. When he arrived at 6, he was advised that we were out of their service area and there were closer Walgreens to us, why did we come there? Because I am sick and I don't get out much, I have no idea how many Walgreens are in my area. Then they couldn't find my prescription. We got it back and found a Walgreens open to 8, 2 miles closer to my home. I called them to see if they had the drug in stock and was told yes. The pharmacist gave me the 3rd degree as to whether I shopped there regularly. He said that I could pick it up 10 am the next day. I was being put in withdrawal while I was in severe malnutrition. I explained to him that I have been chronically sick for decades and I need this drug for the anxiety and PTSD because of how much I suffer from this disease. He refused to fill it until the next day stating that my insurance wouldn't allow him to refill it one day sooner. I checked with my insurance and I have a standing approval for my medication because they know how badly I suffer. I never slept last night because I was going through withdrawal. I was sweating and vomiting and by 8 am this morning, I was so dehydrated I was vomiting foam. By 9 this morning I begged my husband to go to Walgreens and get my medication. He got there and he was directed to sit down as the pharmacist wanted to speak with him. He was left sitting until 10 am and the pharmacist walked by him to wait on other people who came in after him. My husband approached him only to be told that my insurance didn't cover the medication which I confirmed was not true and based on that, I should have gotten it last night and I wouldn't have almost ended up having to go to the ER. Fortunately I have a port and I could stay in bed all day today and run 2-1000 ml bags of IV fluids and at midnight, I am still in horrible stomach pain from the wrenching and vomiting all through the night and this morning and my head is splitting headache from being up all night. My husband is 68 and I am 64. How dare any Corporation treat a potential customer especially one who presents in Palliative Care as though they are drug abusers and they abused me by not selling me the medication I need to manage my extreme symptoms. I will NEVER enter a Walgreens again and I will tell anyone who listens exactly why. The pharmacists at both stores knew how dangerous it was to just stop taking this medication for a healthy person let alone someone in the condition that I am in. IF YOU VALUE YOUR HEALTH AND LIFE, DO NOT USE WALGREENS FOR ANY MEDICATIONS THAT CAN BE ABUSED (which is quite a list) AS THEY WILL MAKE YOUR TRANSACTION FEEL DIRTY. How dare a Corporation decide not to do what my doctor had no problem supporting. He actually dated the prescription for the day before yesterday because he understands that I don't digest much of the medication and I frequently vomit it. WALGREENS IS A DISGRACE!
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March 2023 by AJG AZ
These pharmacy technicians constantly make mistakes billing insurance incorrectly. They give false information saying you need to call your doctor when it is actually a pharmacy error. They will lie and say anything to get you to leave the counter. They tell you to call in and request pain med refills, but never answer the phone. I’ve called the pharmacy from inside the store and witnessed them put my call on hold numerous times for over an hour until one finally picks up the phone and hangs up while they laugh and joke behind the counter. This pharmacy is dangerous if you are on medication to keep you alive. They don’t care….someone will be seriously harmed or die eventually because this pharmacy makes so many mistakes. Don’t trust anything they say.
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February 2023 by Jennifer Goode
These pharmacy technicians constantly make mistakes billing insurance incorrectly. They give false information saying you need to call your doctor when it is actually a pharmacy error. They will lie and say anything to get you to leave the counter. They tell you to call in and request pain med refills, but never answer the phone. I’ve called the pharmacy from inside the store and witnessed them put my call on hold numerous times for over an hour until one finally picks up the phone and hangs up while they laugh and joke behind the counter. This pharmacy is dangerous if you are on medication to keep you alive. They don’t care….someone will be seriously harmed or die eventually because this pharmacy makes so many mistakes. Don’t trust anything they say.
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November 2022 by Carita Adams (Cadams)
Not so friendly staff in Pharmacy. Long waiting time to get your prescription.
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August 2022 by Tina S.
First time customers at Walgreens Pharmacy today and I have to say I wasn't impressed. The pharmacy tech or pharmacist that waited on us was very rude. They need some help with customer service.
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July 2022 by Jim D.
Slowest pharmacy in existence, sorry because as a former Pharmacy Retail Manager this is poorly managed and they let people sit in drive thru so a line of 8 cars builds up. Not the way to do it nor is it the SOP. Sons scrip had a TPR, instead of taking the initiative to solve it they said to call them and the don't answer the phone. We came they fixed it and said it would be two hours before it was ready. What happened to the 15 minute waiter? Seems like Walgreens needs to get back to basics
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June 2022 by William Butler
Very friendly employees, good selection of everything
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April 2022 by Michelle S.
Poorly managed. The pharmacy cannot contain the volume of customers. Their customer service is unapologetic when issues arise. The drive through attendant is rude. The store manager is aware of the situation but does nothing. The lines for the pharmacy inside and outside are long and slow. Asked to come inside when going through the drive-through is not acceptable. Something needs to be done about this place!
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April 2022 by Wendy A.
If zero stars could be granted, that's what I would give. I dropped a PRINTED list of prescriptions with prescription numbers and names to be transferred from CVS, and here I am an entire WEEK later still waiting at the prescription counter for my prescriptions to be transferred and filled. The pharmacist finally decided today, RIGHT NOW to call CVS and start the transfer process. Incompetent pharmacists and business in general who don't want my business. It's a one and done here for me. Done with Walgreens and will post this incompetence on all other social media.
