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December 2021 by Dwayne Kvalheim
Terrible customer service. Lots of fees. Tried to pay a bill online, and it wouldn't allow me to do that. I called customer service, 30 minutes later I was told that I have to go into the branch. I went into the branch to pay the bill and they weren't sure why the internet software wasn't working and sent me on my way. I called again into the customer service who told me the account was "dormant" and I would have to go back into the branch office and make a withdrawal for it to become active again. Makes no sense to me. They couldn't help at all except for inconvenience me with time. Do yourself a favor, go to a credit union where you actually get customer service.
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August 2020 by Daniel Montesi
Excellence staff! Always ready to help and make things convenient. Although by appointment, they are accommodating and courteous.
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June 2020 by Jose Ojeda
Very incompetent the cashier by auto express the day. 5/29/2020 around 2 o'clock
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March 2015 by pedro bigorra
They didnt close my account properly and i received an overdraft fee. They refused to refund the fee and made me pay for it. Worst customer service ever! No professionalism at all. Will never bank with them again.
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November 2014 by Richard HARMON
Very nice people
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September 2014 by Tyler Walker
I had a horrible experience with Bank of America. Ever since I have looked for a smaller bank that focused on their customers and treated them like individuals. I went to Hancock bank which was a small bank with a couple locations in my area. I had a good experience with them until they closed both of their branches so I was forced to look for another bank. BB&T has been the best bank i've had yet! The people that work there know me by name, they always greet me when I walk into the door, and they are all about the satisfactory of the customer. I strongly recommend this bank!
