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January 2024 by Trip C
This gym was not open 24 hrs a day when my schedule was made to entertain these hours. Disappointed. Please update the correct hours of operation.
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January 2024 by rob ert
$90 cancellation fee. Signed up for a 1 cent black Friday deal, 4 days later tried to cancel. Was told this is impossible without paying more money. Less than a month of use and they'll keep charging my card till they get it or it goes to collections. Ripoff and a scam. Planet fitness has more equipment anyway.
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December 2023 by Xavier McNac
I like this Crunch gym, it's always clean and the workout equipment is always operational unlike other gyms I've visited. Although I mostly use my headphones when I don't they play some really upbeat music that helps get you through your workout. The staff is great and always very friendly. I workout with personal trainer Jesse R. twice a week and he's amazing, knowledgeable, ultra-supportive, and super flexible!
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December 2023 by Robbie Hyde
What is with this Crunch and pretty much all the other Crunch gyms out there BLARING niche rap music? It’s even worse during closing time. I have noise cancelling headphones at full volume, and can still hear that god awful music. Seriously Crunch, cut it out.
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November 2023 by Jeremy M.
This is a great gym, friendly staff! Never had an issue during the times I rolled through the facility!
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November 2023 by Tiffany B.
Love the staff and it's the best gym in town! I Love being a part of the community :)
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November 2023 by Maria Angel
One of the perks of this membership is that there are many locations, so if traveling for business or pleasure, you can still work out!Today, I visited this location in Orlando, and I was very pleased to see the same dedicated member service and cleanness that I see at my home location in Tampa, Thank you for keeping the same high standards ?My updated: after 9 months of hard work with my amazing trainer, I am in great shape and feeling amazing and 25 lbs less. ? ?The Crunch Family is the best!
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November 2023 by Matthew Krop
I was a member at this club roughly until this last April. I never had a problem with the staff or the gym itself I just had to move back home being that I graduated from UCF. They make it nearly impossible to cancel. I paid off the indicated balance of $90 and it seemed like I was fine. 6 months later not hearing anything and I’m sent to collections. And by no surprise the collection email is in my spam folder. I’m very disappointed by the system that crunch uses to exploit money from its customers. And from what it seems this is a very common issue with this club and all the other ones.
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October 2023 by Rosa “Starpleiades” Campbell
This Crunch location has excellent help as you walk in from Drake at the front desk who's on point with help.The Trainers are an excellent Team and my personal Trainer Alejandro is knowledgeable and I love the work out sets he teaches. Fabulous music and beats !! a good community of other Crunch fit members attend this well equipped Gym with a Good layout. I love the Hot Sauna.Massage therapist Julian is a plus!!
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October 2023 by Timothy J. Hillman
Great location. Well supplied with gym equipment... I travel a lot for work and its so convenient to be able to have so many locations around the state to keep up with your health and stay in shape. Cuz this body needs it and I'm going for it baby.
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October 2023 by Alexis Nicole
IF I COULD GIVE ZERO STARS I WOULDAs I have told a customer service representative and a few members of crunch back in 2021 I was canceling the membership. In the end of 2021 and into 2022 I was pregnant; I was told I couldn't workout. I was being nice about this situation but I am FURIOUS. I made NUMEROUS phone calls and they told me I had to come in or have someone on my behalf come in. So, I had someone come in for me with my keychain and was trying to cancel it. The gentleman who was speaking to my friend was rude and disrespectful and wouldn't even cancel it. I get a bill last week for $45 and then my account on crunch says $500+ like are you serious? I have gone to that gym ONCE OR TWICE and have made EVERY payment despite not have gone since 2021 when I bought the membership. I just disputed the payments recently like a month or two and there is NO WAY I can owe apparently OVER $500... according to the app but the email I received says $348 there is no way I'm paying that or am able to cancel in person I work a full-time job and is a single mother who decides taking care of her baby is way more important than stepping foot into a place that steals money and isn't fair AT ALL.
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July 2023 by Clayton L.
I was in town for work and my guy drake was super friendly and helpful. Went out of his way to get me setup for the day!
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June 2023 by Natasha P.
Very friendly staff! Thank you for letting me use your facility. Nice and clean and very organized in here. If I am around again in this location, I will stop by to do a quick workout.
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May 2023 by Josh E.
****This is a longer review, but it is very spicy and will paint the the worst way a gym could possibly behave****A team member at your gym in Casselberry, FL was hostile and aggressive with me. This my third time at this gym, I joined last week. This incident occurred at 8pm last night. I do not know his name. He was roughly 5'8", with black curly hair wearing an air tight black "crunch" employee t shirt that accentuated his love handles and low income. He interrupted me, and talked down to me in a condescending tone about "putting my weights away" during a superset when the gym was under 30% capacity. However, the other three guys next to me who had left their weights were not given this treatment. I asked the coworker why he was bothering me over something so minuscule, as cleaning up the gym and rearranging equipment is part of his job description. He told me to "shut the fuck up" and "put my weights away". As he said this, another person begin to use the machine behind us (destroying any reason for him to continue to bother me about "reracking" my weights. I foolishly gave him the benefit of the doubt, and asked him if there was an express clause in the contract regarding putting weights away, and he just said that "only assholes don't rerack their weights". I told him that I was done speaking to him, that he was making me extremely uncomfortable , and that I don't deserve to be treated like that (esp by an employee). He walked away and muttered something else I couldn't hear. I then talked to the manager on duty at the front desk, she disregarded my concerns and said that I should cut him so slack because he's "having a hard time with his girlfriend"... To whoever is reading this, this encounter was even more pathetic than it sounds. ** I told the manager on duty about a hostile and assaulting employee, and she proceeded to gaslight me. Where do you find these people? On orange blossom trail?** in my 14 years of weightlifting at commercial gyms (4 of which have been at Crunch), I've never been treated so rudely and aggressively, and for the record, I'm not the type to leave equipment scattered either. I will be canceling my membership due to this, and letting my friends know as well. This incident left a bad taste in my mouth, and was quite humiliating to be cussed out and ridiculed by your minimum wage, minimum function employee. I want this attended to. Your customers deserve better than the horseshit jerry springer customer service I received. ^^^^ this was my complaint to Human Resources
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May 2023 by Marie S.
I would strong recommend not going there. They don't follow through with calling you back on several occasions. It's all about money and scare tactics. A male manager gave me lip service and then another male "supervisor" led me to believe I was being sent to collections for a small amount of money for a month. I was honest with him about not being comfortable there. He wouldn't provide proof that I visited the location on supposed dates to my email. I called a credit bureau to verify and they spent several minutes on the phone with me and mentioned there was no such collection account. Be smart!
