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November 2023 by Michael M.
Although I am a HUGE fan of Ollie's in general, and even moreso around the holidays, this particular Ollie's was small, disorganized, and cluttered. The service was fine once I got to the cash register, but there was no one walking around to stock, clean up, or direct people. The selection at this location was less than normal, especially when it comes to the snacks and candy section. It was pretty sad actually. Value at Ollie's is what it is, not great, dollar store value at more than 5 Below prices, and some things identical to retail.
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November 2023 by Glory Laster
This Ollie's in Casselberry, FL highered my Autistic daughter. She is the hardest worker, just doesn't always understand social nuances. She's the sweetest kid, and always wants to help everyone. She worked all the time, would go in anytime they called on her off day. The company is constantly on their employees about signing people up for their discount card and telling people they can get discounts. My daughter would scan her own discount card or give her own coupons to customers who didn't want to sign up for it (you know, because the company told her she's supposed to be trying to give these discounts). I've had employees at many different stores do things like that for me. Nobody ever told her she shouldn't. Nobody ever said anything until they treated her like a criminal, told her she lost $800 for them, trespassed her, and escorted her out!! when they asked her why she did it, she answered, "I was just trying to help." I understand not everyone really knows what autism is, and I understand this might be against their policy, but it could have and should have been handled very differently. This is extremely disgusting for a company to treat a disabled employee this way!
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November 2023 by Glory L.
This Ollie's in Casselberry, FL highered my Autistic daughter. She is the hardest worker, just doesn't always understand social nuances. She's the sweetest kid, and always wants to help everyone. She worked all the time, would go in anytime they called on her off day. The company is constantly on their employees about signing people up for their discount card and telling people they can get discounts. My daughter would scan her own discount card or give her own coupons to customers who didn't want to sign up for it (you know, because the company told her she's supposed to be trying to give these discounts). I've had employees at many different stores do things like that for me. Nobody ever told her she shouldn't. Nobody ever said anything until they treated her like a criminal, told her she lost $800 for them, trespassed her, and escorted her out!! when they asked her why she did it, she answered, "I was just trying to help." I understand not everyone really knows what autism is, and I understand this might be against their policy, but it could have and should have been handled very differently. This is extremely disgusting for a company to treat a disabled employee this way!
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November 2023 by Braulio Gonzalez
One of the worst experiencesI went to a location in the winter garden area due to a family gathering and decided to buy a few Christmas decorations including an inflatable penguin. Now I should have noticed how light the box was that’s my fault, there was nothing in the box except for the pegs string and instructions,This is not the reason for the bad review.I called this location because it was closer to home and I asked if I was able to get an exchange at this location considering I bought at another location and was told it was no issue. So being told that it was “no issue” I went the following day with receipt and product in hand, this is when I had the displeasure of meeting Andrea (at least that’s what my receipt says)She seemed fine with all the other customers in front of me who looked to be only purchasing items but when I got to her with the product and receipt she immediately had an attitude with meShe started off by saying “what do you want” keep in mind she’s working in the line that says exchange on a big sign above her head, so I explain to her the issue but she cut me off to tell me I have to go back to the other location, I told her I called to ask if I could return here instead because it’s closer to then be told “shouldn’t have been shopping far from home” she then started to complain about having to do paper work and I get it no one does but you don’t need to complain and make me feel uncomfortable, with an attitude the entire time she tells me I owe 8 cents and I paid for it no problem it’s only 8 cents but then the attitude came back for some reason when I used my card to pay it because I had no cash on me.All in all I got my item but not without being treated like someone who was giving the employees a hard time.I’m not a perfect person but I’ve never given attitude to an employee and to be treated that way really suckedFunny enough the walls are covered with the stores return policy which says they won’t give you a hard time, yeah right, and to Andrea I get people can be rude when asking for returns or exchanges but I gave no sign of hostility you definitely need some customer service training
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November 2023 by Snow Lam
If you like shopping for bargains or deals on brand new common items whether for kitchen, home decor, kids toys, books, clothing, ceramic pots to sports related products, give Ollie a try. Here are some items that caught my attention. I think it's a little paradise for classroom teachers and homeschool educators.
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November 2023 by Jen C
Love this outlet store. There are various deals, but I am a huge fan of the candles. The scent is not overpowering and much more affordable than other places.
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October 2023 by Alex Harms
Love this place. They mean it when they say “good stuff cheap.” The only drawback is that finding things can be a little confusing, but it makes sense given how often their stock changes.
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September 2023 by Cheryl Callaghan
The prices are good but there was only 1 cashier 12 people in line and no help coming. After standing in line for 15 min and no additional help on register I decided the savings wasn't worth the poor service.
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September 2023 by Alex
I’ve found really good children’s books at this place at half the price. Although the lady at the checkout was extremely rude because I didn’t want to sign up for some discount card she was offering me.
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September 2023 by Monna Anderson
A lawless chaotic unorganized store covered with retro propaganda walls. The aesthetic is very interesting but we couldn't even find toilet paper here. Seems they sell most things if you can somehow find them but not toilet paper
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September 2023 by Luis Mercado
They have a lots of things there. We bought books for my grandson & new pots for the flowers. They also have some good prices. Will make sure to come back
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August 2023 by Jalim A.
I have been a customer at this location since it opened. Today I stopped in for a couple of things and as I was walking down the detergent aisle a couple of mice ran right across of me. I informed the cashier and I kindly ask her to pass the info to management. So please wash your hands thoroughly after you leave the store and do not open anything until you get home and have the opportunity to sanitize your items.
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August 2023 by Luis Iturrino
Really bad customer service, the clerk at display refused to sell items priced on display, "Store Manager" really a lead, reinforced the clerk actions even when she was screaming at from afar. I just wanted to buy stuff, they wont let you. Too good to be true, never back...
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August 2023 by Tamara Hernandez
The atmosphere was tense, everyone seems so uptight these days, it was clean, organized, and well stocked. I'll return, atleast the AC works, it doesn't next door at Dollar General...
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July 2023 by Janelle L.
Discount store with pretty good prices! The books is where I go first every time and I have found amazing hard cover books for just a few bucks. I buy great discounted dry foods here as well. Cat and Jack brand from Target often finds its way to the kids clothes. When Toys R Us went out of business they bought all the toys and carts.
