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March 2024 by Hong-yan C.
Last August, I visited this shop at Casselberry to get my car repaired. Initially, I noticed that the manager Devon was not particularly warm to greet me. However, after waiting for over two hours, he thanked me for my patience and offered a small discount. I believe he handles his responsibilities well. I recommend this store and its services for their reliability and good quality. Today, I visited the shop to get my oil changed. Anticipating a busy Saturday based on past experiences, I woke up early and arrived as the first customer, even though I hadn't slept enough. I surprised the manager, David, by waiting at the door at 7:01 am. His expression made me question if it was opening time. He confirmed that it was and sighed. And the words on my tongue were, "I can come back later if you want." David asked "What do you want?" to which I mentioned the illuminated sign led me to think I needed an oil change. He efficiently completed the job. As I was about to leave, I thanked him for his work despite catching him off guard. I wished him a wonderful day, to which he remarked that it was rare to see a customer so early on a Saturday. I explained it was the only time I could come before work, to which he replied that their shop existed for customers like me. In conclusion, I am grateful for the shop's early opening time, and thank you for Devon and David's service.
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February 2024 by Tony Admonius
Standup and honest guys. They found the problem, didn’t have the tires at the time but were honest and good guys. David and Richard specifically!
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February 2024 by Kevin Nelthropp
David was extremely helpful and knowledgeable on everything, and just an overall cool guy, will definitely be coming back.
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February 2024 by Paula Orozco
This was my first time at this pepboys location. I walked in for an oil change and they were honest about everything else the car needed and truly wanted to help. No sweeping anything under the rug! Thanks guys.
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February 2024 by Karen Wade
Got new tires. Great job, cordial, and professional.
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January 2024 by Dave K.
I was very impressed with the professionalism, shop cleanliness and speed. I got very good service very quickly. I would recommend this shop. The manager Dave was very helpful. I have bought lifetime tire alignment for previous vehicles and plan to purchase same from Dave soon.
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January 2024 by Jeannie Schiff
Great place! I was panicking when one of my tires developed a bubble on a Friday. I wanted all new tires as mine were all 8 years old and starting to crack. I needed my car and tried to get new tires at Walmart but I had lock nuts on the wheels and they couldn't get them off. They also couldn't get the tires or an appointment for a week! I went to Pep Boys and they got the tires off and new ones on in about an hour! Friendly, knowledgeable people and great service. My new favorite car place!
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January 2024 by Laura Watson
David was so friendly and helpful through the whole process. I wasnt originally going to go here but after speaking with him on the phone I changed my mind and was so glad that I did. When I went in person he was even more helpful, got me set up with everything I needed and made it a wonderful experience!
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January 2024 by Evelin Pegoraro
This was my first time here and everyone was so nice. Lue was especially helpful and I will definitely be back for any future services I might need.
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January 2024 by Maggie Poppell
Great professional service. Replaced the battery on my Audi,
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January 2024 by Paul Peck
I came in for 4 tires, left with 4 tires and solid advice. I also planned on paying to get a balance too. They didn't do the service, said I didn't need it. They saved me some money and also gave me advice for a slow oil leak, on an inexpensive way to fix it. 100% would recommend to anyone looking for a honest mechanic.
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January 2024 by Jordan Farmer
Excellent service and very honest, helpful technicians!
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January 2024 by D V
Great service! Took my Lincoln MKC in to have a new battery installed around 5pm. No wait time thankfully. Old battery out & new one installed within 25 minutes. Very happy with the turn around time & the work that was completed. Also, the staff were helpful and friendly which was a great way to end a somewhat stressful day.
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December 2023 by kathleen povelite
The man that helped me was very knowledgeable and kind (he is the one that owns the Camero). I would recommend this place to others. The work was quick and accurate. Thank you Pep boys for fixing my daughter's headlights.
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December 2023 by Frank Kadar
I went there today just for an oil change. I was told during inspection I have an oil leak but I didn't see any oil leak, stain or residue. They didn't show any proof. They said I needed tire rods replaced and with that I needed a wheel aligment. They took my car to another garage to get the wheel alignment done. When they brought it back, I start driving home and my car is hooking to the right. I bring it back in 5 minutes and they take my car again away to the other garage. Mechanic comes back and admitted the right side my alignment was jacked up. This took almost 5 hours to do. I won't come back here again.
