-
March 2024 by Lam Vongmany
Bad customer service!!
-
December 2023 by christine Williams
Great customer service
-
October 2023 by Marcy Pryor
Chanel was nice and helpful.
-
June 2023 by Kacey Foust
If I could give this branch a 0 I would. The elderly blonde woman was the most curt, rude and unhelpful bank employee with whom I've ever dealt. We called ahead, asking about specific documents to be notarized, and the young man who spoke with us was receptive and kind. After being told we could have our documents notarized we walked in, checked in with the young man, were told the notary was on the phone but he would notify her we were waiting. Then this elderly blonde woman came and pointed at us asking, "Why are you here?" When we explained, she told us the notary was on the phone and would be at least 30 minutes. We said okay, and she proceeded to stand there staring at us. She then asked what we were getting notarized, my husband (a long time Suntrust member) replied with one of the documents we had, to which she rudely said, "She won't sign that, go to Pakmail." My husband decided he'd wait for the other document to be notarized and I'd take our 2 year old home with me nearby while he did so. As I loaded our toddler my husband came out and told me this woman had approached him a 3rd time, saying, "She won't sign your document, I don't know why you're still here." My husband explained we had other documents as well, to which she replied the notary wouldn't sign those either. When my husband said that's not what we were told on the phone when we called ahead, she rudely replied, "Well I'll let him know we don't do that. You need to leave." How this woman is employed at a bank dealing daily with people, and their money, is mind blowing. Do not do business here, be warned.
-
May 2023 by Grace MCdonald
The elderly blood lady is not helpful at all. She told us to go to different bank because she didn't want to help us..So we have to spend $30 for notaryI'm going to different branch from now on!!!!!! Don't go to this branch she's horrible person!!!!
-
May 2023 by Karen Hirsch
drive through is terrible , would not cash or deposit a truist check from another person because it was not made out to ma
-
January 2023 by Julio Baez
This branch deserves 0 stars horrible services the lesser it is so awful even if you deposit a check inside the branch they be saying that you deposited on the atm super lazy people that work in this beach do not deposit any type of checks on this branch even if it is from a well know company and low amount they’re going to put a hold on your checks for 2 weeks and lied to you saying that your funds are going to be available tomorrow such horrible branch that should be closed. ASAP
-
September 2022 by Bough Berrios
I had a very welcoming visit that was Fast and easy. The branch leader Miriam was very kind and professional. I had a great experience opening a new bank account. Thank you Miriam
-
August 2022 by Matthew Tye
Worst and most useless banking experience I have ever had.
-
July 2022 by G. Joffre St.Hilaire
TOTALLY different service than the Longwood branch which is great. The banker at this branch however was explicitly implicitly demeaning and fresh. I do not recommend anyone go to this branch especially if you are brown skinned. Extra star only for the teller who was there that day
-
March 2022 by Marian Williams
Had a horrible experience with my first visit to this branch. I give the teller 10 stars for their professional help and the banking rep a big Zero for being totally rude, unfriendly and unhelpful to a 30 year plus customer. If you hate your job that much you should go elsewhere Dollydear
-
March 2022 by Susan Burnell
Had a minor problem with ordering checks. Spoke to Selina. WOW. What a nice person. Good to have someone who actually cared. Problem Solved! Thank you Selina!!
-
March 2022 by fishinmagician89
Can't withdraw any cash from their ATM. It tells me to enter a smaller amount, then cancels my transaction. Boo!
-
March 2022 by Jared Anderson
Great service, good staff and the branch manager is better.