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October 2023 by morgan l.
Sara the manager is the reason for my 1 star review. I wish I could give her customer service skills a 0 and her attitude a 10. Here's the reason. I bought a bag of Blue Wilderness large breed salmon 28lb bag and they're not cheap, but the food is definitely worth it. I called Pet supermarket in Casselberry about finding worms in the food I had purchased a few days ago. She 21 questioned me on the phone and then proceeded to say she needed the bag it came in. Well, that has been thrown away as we put our dog food into containers that are well cleaned and sanitized before adding a new bag. She said she needed the barcode and I mentioned all the barcodes for the same exact food and weight are the same. I didn't want a refund I just wanted to exchange for the exact same item hoping for no worms and go from there. Been buying the same food for about a year now and have never had a problem. It was an online order picked up in store so I have all the details for the return. Only a few cups have been taken out of it so its still close to the 28lbs and I'm concerned about my 3 dogs health at this point too from possibly eating the worms. She gasps and said "I guess I can try to exchange it for you". I could tell I have irritated her at this point. I said thank you. When I got there there, Sarah says to me "find whatever bag you called for" and walks away. After being helped by someone else, I go back to the counter where Sarah is but she has no interest in hearing about the worms in my dog food. I had them in a zip lock (separate from the rest of the food I brought back) to show her how bad it is and she just takes it and throws it away in front of me and says nothing and stares at me. I asked her if she wanted to keep it to show someone or to reach out to the manufacturer and she she said it doesn't matter and told me "you can go now". After she said that, I said "there is no reason to be rude as I have been very nice about the whole thing" given my dogs could potentially get parasites from this situation. She then proceeded to tell me that if "If you we're rude, I wouldn't have done the exchange for you, you came in here asking for an exchange and you got it now you can go". SHE IS THE NEW STORE MANAGER, NEWLY PROMOTED, AND ACTS LIKE THIS OVER A SIMPLE EXCHANGE. Showed no concern once so ever and had the most attitude I think I have ever dealt with working in the customer service industry. I would love to be contacted about this situation as I love pet supermarket and have been luckily enough to never meet Sarah before.
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January 2021 by James N.
There are 3 Petsupermarkets near me and I still make the 45 minute drive out to visit this location. The employees here really care about pets. Julie was especially helpful in identifying fish species and educating us about their characteristics. I highly recommend this store - and to Julie, thanks for being awesome!
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July 2019 by Kolt Manahan
Every time I go there to get crickets for my bearded dragon the people working are always very nice and helpful. if you go there ask for a girl named Sammy. she's helped me so much! everything she recommends is the best for my beardy
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June 2019 by Adriana Sofía Fernández
Staff makes the environment extremely friendly!!! Love going!!!!
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June 2019 by Bradley Enfinger
This team is always helpful and friendly! Can't wait to see it grow from here.
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May 2019 by Yvette Y.
We purchased our doggy food here ( we have 4 furbabies) and 1 Betta. When we venture here to refill our doggy food supply and Betta needs we always take A peak at their Betta fish *( as our daughter has one & adores hers). SADLY they are "always" dirty.:((( I do not understand how they neglect to keep the Betta fish containers in unwashed, uncared for circumstances?? This is a huge disappointment. We do bring it to the staffs attention and unfortunately we continue to hear the same response ...........however nothing gets done:((. It's a shame.
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March 2019 by Ray Matyjasik
Great staff and lots of products for whatever pet needs you have
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January 2018 by Stacy E.
Pet Supermarket in Casselberry, FL has a very rude manager, Kayla. She told me that I could not compare prices nor could I shop there unless I bought something. She didn't tell other customers that. Can't we all get along... @PetSuperCareers
