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March 2024 by Yurii ECD
Eric is the man!
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February 2024 by Kyle S.
I have been a loyal customer at this specific branch for over a decade, and my recent experience has compelled me to write this review. During my visit to initiate the opening of a business account, I was greeted by an individual at the front desk whose demeanor was not just unprofessional but egregiously rude.There are several critical issues I must highlight. First, the welcoming attitude one would expect in such a professional setting was starkly absent. The representative seemed predisposed to the notion that opening a bank account with Bank of America was beyond our reach. This assumption not only reflected a lack of basic customer service skills but also a profound ignorance regarding their own procedures and services. The constant need to seek clarification on simple questions, requiring her to go back and forth between us and her colleagues repeatedly, was baffling. I found myself compelled to reiterate my questions multiple times due to her inability to communicate clearly, significantly complicating what should have been a straightforward process.Such a level of service is unacceptable and is leading me to withdraw my funds from Bank of America and transfer them to Chase Bank. Residing in Celebration and being well-acquainted with a considerable number of residents here, I assure you that the community will be informed of the deplorable service rendered by this branch.Were this to have occurred in my own business, the individual in question would have been fired immediately. The absence of even the most basic principles of customer service was palpable and utterly inexcusable.
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July 2023 by Scott Reese
Horrible service. Long lines. No parking. There is NOTHING good about this bank.
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June 2023 by lisa amoresano
Worst customer service. They never pick up the phone, on a Monday 11am the recording Still says they aren’t taking calls. The list of things they can’t help you with is longer than the list of things they can help you with. Maybe the days of banking relationships are over.
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May 2023 by Michele C.
Needed to wire some money during a break at work and walked in to a TON of people on a random Tuesday morning. I stood in line only to be told they couldn't help me at the desk and sent me to another line. I waited for quite a bit and when it was finally my turn, I was told that there are a lot of appointments ahead of me and it would be about an hour wait. Obviously I couldn't make this happen and was going to just leave but the woman helping me called me back and showed me how to do what I needed to do on my phone instead of making me wait for an appointment. This is not something I do everyday so I had NO clue I could do it myself simply from my phone. I was so glad she was kind enough to help me in this way instead of making me come back since I was on a time crunch. They're a very busy bank at this location so plan accordingly and also plan to drive around a lot to park!
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April 2023 by Paul Johnson
We visited this branch of Bank of America today to use the teller services. There was only 2 people in front of us, after waiting 10 minutes we walked out.
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January 2023 by jalber21
Great experience and service at Merrill - Bank of America in Celebration with James Moulton. Very supportive and helpful. Outstanding!
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January 2023 by Oswaldo Alvarado
They have been great since I opened my account with them. Great service and very kind people. Recommended 100%
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October 2022 by lucy gracindo
Always have a ruge line and just one person to assist the clients.
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July 2022 by Sydni Sanville
Great customer service! Multiple people helped us out quickly and checked to make sure everything was still going great. Would definitely recommend! We had help with a transfer, withdrawal, and some minor account changes.
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July 2022 by Daryna Kolomiiets
Poor customer service. Has been waiting for nearly 2 hours in the lobby full of people . While I have been waiting 2 workers has left on lunch even though they have a long wait line and other 3 were chatting with each other for quite some time.I have personal and business account with BoA and has been their customer for 8 years and cannot understand why they are treating their clients in such a manner. While I am writing this review another bank worker is sitting in an empty office and enjoying her snack .I see also a huge amount of negative reviews on this branch with a exactly same complaints for the past 4 years and don’t know why the problem has not been resolved already since it’s happening for so long .Bank of America Celebration, get it together.
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July 2022 by Shahista Jiwani
Great service!! Very helpful and professional! Even though they wait time was long, the staff was very nice and cordial! Tyrone and Cheryl were great!
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May 2022 by Mi Cheech
I had an acct and boxes with this branch. If you want a box you have to wait years for any box and they went from self access which was great so no wait, switched to the waiting system with over verification. The finger print access was best.All you do at that bank is wait and thats with an appointment.THIS IS WHY I CLOSED ALL ACCTS AND BOXES.
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March 2022 by Nathan Fogle
Honestly the WORST bank to use. I am a small business, a mom and pops business. I deposited two checks for 4,500 dollars. I deposited the checks on friday before the banks closed. I have to wait till Thursdays, almost 7 days later to receive the money I deposited. Also I was hit with non reversible bank fees for my personal account due to lack of money spending when I use Zelle to pay for everything. Apparently Zelle is not an acceptable form of spending money to stop bank fees from happening to your account. I WILL NEVER use Bank of America AGAIN. STAY AWAY!!!!
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March 2022 by Carole C.
I've had very good service at this bank, especially recently during a home purchase when I needed to make a wire transfer to close the deal at the very last minute. Tyrone Figueroa and the other folks at the front were exceptional and really seemed to care. I was in and out within 30 minutes including paperwork, etc. I was sorry this branch was closed for a while during the pandemic, but it's open now. Yes, it is very nearly impossible to call them directly and that's a pain, but overall, I'm glad that BofA is my bank and has been for 20+ years.
