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February 2024 by Oscar Hernandez
Good customer service
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February 2024 by William Ross
Poor customer service due to being understaffed
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December 2023 by Willis Canada
? plus service rendered by staff member LaDonna.Professional and a personal banker setting.First time visit to the branch (snow birds), it was as if we were her regular client. Thanks for the service we were provided
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December 2023 by Lisa Arno
I have a brain injury, that makes it hard for me to keep things in order. Yesterday I went to Truist in Celebration. I had the BEST banker, Alexandra Calderon. She was over the top nice, and as confused as I was, she was ALWAYS pleasant. The World needs more people like her. Sincerely, Lisa Arno
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April 2023 by Ana
The treatment is horrible dont go to Truist or this site!!! Ruth is the worst.
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February 2023 by Marcelo a
(Translated by Google) We went to open an account in the morning, they told us that they couldn't attend us at that moment and they gave us an appointment for the afternoon. We returned at the agreed time and after waiting half an hour they informed us that the person who was supposed to serve us was still having lunch. A total disrespect for customers time(Original)Fuimos a abrir una cuenta por la mañana, nos dijeron que no nos podían atender en ese momento y nos dieron una cita para la tarde. Volvimos a la hora pactada y luego de esperar media hora nos informaron que la persona que debía atendernos aún continuaba almorzando. Una falta de respeto total por el tiempo de los clientes
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October 2022 by Adahi Feliciano
Joshuacruz3735
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July 2022 by Bridget Tally
The sign on the door list hours, they do not abide by these hours and merely show up when ever it seems. They listed Saturday hours but an hour after opening no one was the branch. Upon a second trip around 2 pm still no one was there. No sign on the door nothing. I went back a 3rd time, the staff told me they dont have to work Saturdays and the sign is wrong. Its a privilege they company is even open on Saturday!When I finally closed my account due to the lack luster skill set of the service staff of the "TRUIST" brand at an alternate location that manager advised politely that they are aware of the issue at his location.
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April 2022 by Lisa A.
Now it's Truist. Just when you thought it wouldn't get any worse. Here it is. The worst bank, worst conversion, zero customer service for my business.
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April 2022 by Lynde Jones
When Truist took over not all my accounts followed online. Tried MULTIPLE times over 5 weeks to resolve. LEAVING PERMANENTLY
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March 2022 by Abadi Khan
It was very bad treatment and the staff do not serve with kindness. Their treatment was very bad. I did not even receive my debit card. I have been waiting for it for more than two months.
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December 2021 by Bernard Jansen
Highly recommendable!!! We are from The Netherlands and had to open a bank account in the USA. With another huge American Bank we had a very unpleasant experience in long waiting time of hours on the phone with no result. We couldn't get in touch with them and couldn't set up an appointment.So we were prepared for the worst! Also reading reviews from other foreigners about opening a bank account in the USA.But...we were very much suprised by a real person on the phone answering our questions and setting up an appointment. Honestly, we couldn't believe it would all work out. But it did! Customer Service with capitals!!! This is the example of how it should be done! Very helpful, taking the time and answering all our questions! Even at the counter miss Diaz took the time to help us with a friendly smile! We would like to recommend this bank and give special thanks to miss Diaz, miss Rivera and miss Balladin.
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March 2021 by Donald Hughes
Hard workers
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December 2020 by Lio Tube
(Translated by Google) Excellent attention. Open an account with Diego Zambrano. Simply a luxury, I recommend them and I appreciate the good vibes. (They advise you in Spanish throughout the process) We visited several banks and we chose this one, we do not regret it.(Original)Excelente atención realice apertura de cuenta con Diego Zambrano . Simplemente un lujo los recomiendo y agradezco la buena onda. ( te asesoran en español en todo el proceso) visitamos varios bancos y elegimos este no nos arrepentimos.
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July 2020 by Amely Alvarez
GREAT SERVICES MARIA DIAZ ALSON KENDRA RIVERA VERY FRINDLY HELPFUL PERSON CLEAN AREA NO WAITTING TO MUCH I LIKE MY EXPERIENCES.
