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March 2024 by Cindy
I can't believe it's a real post office. It felt like a movie set.
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March 2024 by Tolga T
Out of all USPS’s this one is one of the best i have seen
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March 2024 by Katavia Cain
If you want your package to be delivered great! But you’ll have to wait 24/48 business hours at LEAST to pick it up because they don’t sort unless they feel like it. I never get my packages on time. I’ll wait weeks.. only to have to wait additional days.
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February 2024 by CARLOS SILVA
Let me try again. My first review was deleted. Mr. Agosto was very rude to an older gentleman as well to other customers. She have over 5 complaints and still there. Postmaster you are loosing a lot of customers because her. I was so embarrassed how she treated that older person that I called and made a formal complain. She is not only rude, she is very unprofessional. Even her co-workers complain about her. Pull the cameras and see the interaction with the customers. She needs to go!!! Let her know she works for the public as a servant and she need to treat us with respect!
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December 2023 by Gordon Thomas
Unbelievable. Trying to do a change of address because we will be there for two months. Address is not in the USPS database. No PO boxes available. How the freak am I supposed to get my mail?
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December 2023 by Josiah Kenyon
I almost didn't go here due to the reviews, but I actually had a nice experience. The employees were funny and engaging! It's your average usps and should have everything you need. Nothing fancy!
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December 2023 by Laura Sosa
Without fail every time I come here wait times are over 15 minutes. Post clerks are ok attitude wise. knowledgeable but again just very slow. They only ever open the third station if the line is at or out the door. Doesn’t help that I’ve had 2 priority packages lost from this location 2 years ago and they weren’t able to help at all.
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December 2023 by Samantha Caroline
Employee Fernando,I don’t what its his problem but he is always with the devil face, maybe he needs a raise. Horrible customer service with all the guys that help me there when i visit there. The only nice one was 2 lady that helped me out last time I was there. But lazy and horrible stay away. The Best part it was when i leave there. Too sad cause Im from Gainesville,FL the employees from that usps location are ALL GREAT, with no EXCEPTION! Even with the heavy flow sometimes, if you having a Bad day, just don’t go to work! Stay home!
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December 2023 by Cindy B
I recently had 3 shocking unprofessional and irrate experiences with USPS representatives that I did file complaints about, however this review is ONLY for Claudio, the supervisor of this location. When Claudio contacted me to follow up on my specific issue, he was professional, polite and empathetic. It was clear to me that customer service and resolution is his priority as evidenced by his demeanor and behavior during the long communication. He was able to have a dialogue, even when we may have slightly disagreed and at the end of the conversation, I felt that I was allowed to speak while being treated with respect. Thanks Claudio!! You are a role model to the others who obviously need more training in customer service and diplomacy and your responsiveness reconciled the matter for me. You are appreciated :)
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September 2023 by jahaira rosario
Went to send a mail priority mail and the lady Augusta when I told her thank you she didn’t answer back so I said you welcome because I answer for her she said loud that why my mail will be delayed when is not right because I pay for my service , she was rude and unprofessional .. ☹️God bless her
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August 2023 by Amanda
Don’t dare come in without your packages pre-taped. They’ll laugh and belittle you in front of the entire store. Especially considering the last time I came in with a taped package they said I used the wrong tape (priority).Worst experience in the ten years I’ve been visiting. This is Celebration not Pine Hills, who is managing these people?
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June 2023 by OFFER TOGO
I really felt bad to see many 1 star review while I visit this office daily and wanted to share my experience.The staff there have only one goal...... is to serve all customers the best way they can.Lary, with his big heart and experience is the solid foundation of this office.Mary, the youngest saul in this office, she works as she is still 20, her laugh give the entire place a touch of life.Fernando, The multitask man will never let you down, hard worker and great customer service.Their supervisors, all are very hamble, polite and gentlemen. They always help you, solve any issue you face.Even the temporary staff they have from time to time are very nice and helpful.The office need some upgrade, they really need new scales, new furniture, painting and maintenance, the staff are suffering with all these old tolls, moisture on the ceiling... etc.I just wanted to say THANK YOU!
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June 2023 by Genny Ortiz
One of the clerks must have been having a bad day. Very unfriendly. The clerk next to him was very friendly and helpful, though. Got my issue situated is the important part.
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May 2023 by Annie Elizabeth
Just when I thought Celebration employees couldn't get any ruder! On 2 occasions I have witnessed a female black employee go off on customers, one of them being me. When the first person I witnessed wasn't giving her complete address when asked, the employee began berating and yelling loudly at her. Yes, the customer was being a bit difficult but the employees behavior was out of control. Today, I was told to take my many packages to the back door (I run an etsy shop) and drop them off there. A man opened the door and she was there. She stood up and began rudely lecturing me about how I couldn't drop my packages there. Fine, I get that, but she is the rudest postal employee I have ever dealt with. Yelling at customers should never be acceptable!
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April 2023 by Jota S.
I haven't received my letters for two months, I moved to this address and as it is a new complex it does not reach the letters, in my email I have the copies of the letters but they do not arrive, in fact from no resident here the letters arrive!! Absurd!!! the hub at westgate
