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January 2024 by Tony Gushlaw
Good place to get parts. But online prices for same brand parts are cheaper and they're not price matching anymore. Was told new IT guy locked system so they can't price match competition like before. Always price matched with local parts houses and said they can't do it anymore because parts are not the same brand. Before it just had to be the same quality parts and the same warranty. So help is great, but some don't know what they're doing. But them you get what you pay for. Most are very helpful. But read a few other reviews and don't show up after they close and expect to get battery warrantied, computers get closed out right away and they can't do any transactions after that. Another one saying hace to order parts all the time. There are millions of vehicle parts they can't store them all in one small building. So have some common sense. Most of time they can get them over night. No one else carries them all. No place is perfect and you can't please everyone.
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December 2023 by Francine Chambers
The worker did not care to what I asked for. Would not look up to see if they sold the item I wanted. Ended up going to O'Reilly's and got just what I wanted.
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August 2023 by Celeste WS
There's an auto parts store right across the street from Advance. They are the least helpful staff on earth! At Advance, you are greeted right away by someone who is ready and able to help you fill your needs. Recently, Heather was "at my service". I needed new wiper blades for my truck. She asked if I knew which brand I wanted, no I didn't, asking for her suggestion. We walked to the aisle, she pointed out a familiar brand that was on sale, perfect! Then when she rang me up, there was an additional discount! We both went outside where she popped the new blades on quicker than I could! Very pleased!
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August 2023 by Jill
Manager Mike S was very helpful. I had an issue with a receipt from another store, due to a pick up issue and he was patient and took care of everything. Thank you.
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June 2023 by Joe Spedale Jr
Awesome people. Even asked if I needed help installing the wipers.
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June 2023 by Cindy R.
Mike came out to my suv and found the correct fuse I needed and also installed it for me. Wonderful customer service!
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March 2023 by dino demauro
Chipley Florida store location has very knowledgeable and friendly staff that helped my journey to be an enjoyable one.
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March 2023 by Stephanie Drummond
Very nice cashier. The gentleman even put my windshield wipers on for me!
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February 2023 by joshua jones
Had a dead battery, I rushed to the store in chipley, Florida to grab my warranty battery from the store. Got there as they was locking the door and asked and showed them it would not crank. I called before I left said they would hold it open so I can just switch it out. A manager named Brandon told me nothing he could do while they had 1 more customer in store and had the door locked. I thanked him and left being pelite. Reason I rather shop any we're else cause though I was seconds late it wouldn't been a problem switching out my warranty battery had to call a tow and get it back home while he watched.
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July 2022 by Don Parrish
Very helpful, bought a battery they took it to my car
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July 2022 by Cecilia Spears
Fast and friendly service. Made what I was looking for a breeze.
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July 2022 by Cory Jordan
Part I needed in stock and reasonable price.
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June 2022 by Judy Berrigan
Staff really good and fast gets you in and out quickly
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June 2022 by Kasey Lynn
I found out my mom was stranded with a disabled vehicle on the side of the road with her husband that is paralyzed with no speech due to a stroke. I drove all the way from Tallahassee fl to make sure she was okay. When I arrived she was broke down in the advance parking lot. I was so worried because her phone had died and I had no way to contact her. The whole time not only did the team members help us but they would assist the other customers and even helped assist me in purchasing the right oil for my Jeep and I gained a knowledge of how to correctly check my Jeep oil levels. I was blown away by the professionalism and compassion that they displayed to us and every customer that came through the doors even being short staffed. I can’t thank Mr. Mike the store manager and Brandon the RPM Manager for all of their generosity during that time. No matter how large or small of a purchase that is made you have two very dedicated amazing employees that go above and beyond, they were a blessing to us.
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June 2022 by Linda Lawrence
Brandon the store manager in chipley fla is the Best :) My husband and I broke down and he was very professional in helping me get the parts I needed for our truck , He went above and beyond to help and was very kind with my parlized husband with no speech to show him what the codes had said for the truck , I will CONTINUE TO ONLY BUY PARTS FROM THIS STORE BECAUSE OF THIS EMPLOYEE AND I AM FOREVER IN HIS DEBT FOR HIS KINDNESS AND GENEROSITY, Thank you Advance Auto Parts for having such a GREAT EMPLOYEE ,Mike & Linda Lawrence