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December 2024 by Lizmarie Maldonado
Worst Bank in the World
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November 2024 by Jim Rudolph
Thank goodness for Catherine our banker. We were hacked and all was fixed! I’ve been with TRUIST (BBT) for 23 years and always great service.
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September 2024 by Me Gui
Why would anyone will want to bank with Truist. They will let a hacker wire your money and then will not give you your money back. It looks to me like Truist has a good deal with the hackers.
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September 2024 by Agron Neziri
They allowed hacker to my account,he wired out 9500$ to bank in Miami.
Last may,they don't want to give me my money back.I had 2 step verification, and still they allowed the wire out.
I hate this bank,they don't care
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August 2024 by Mary Ragsdale
1299 Missouri Ave Clearwater is the absolute worst Truist location! Every visit here is 30-40 minutes plus even when there is no line. I have have had several bad experiences here. Go to the East Bay and Belcher location needs to teach them customer service! They are much better
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July 2024 by Alexey Gerasimov
When the Truist online system was down and I was directed to visit the nearest branch to verify a transaction, I had an unpleasant experience. Despite providing two IDs and my debit card, the staff began questioning my immigration status, information about other businesses, and my history with the bank. This was a significant waste of my valuable time. I would like to personally thank the branch manager for this headache.
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April 2024 by Russ Russ
Horrible Bank. Almost got me Evicted. Put Ridiculous hold on a check that was only 2300 dollars. Almost two weeks wait time to get funds. I will be leaving this Bank when my funds are released
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March 2024 by Nicole Brescia
I agree with the post below, worst cutomer service ive ever experienced too. Let me just say they always put excessive holds on any check that comes through. I stated we were looking for a house, check came from a trust fund. Wont call to verify funds on the check. Lady in the drive through stated "its not my problem" when i described why we needed our funds sooner than 12 days. she doesnt belong in customer service.If you want exceptional customer service. Work with the caladesi branch. I will never again visit this particular branch or make that mistake with my money again.If i had the time id file complaints.
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February 2024 by Megan Hutton
the worst customer service I've ever experienced.
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July 2023 by James Robertson
I was walking from Publix toward Lakeview to go home with my groceries. Passing by the bank to reach the road, I slipped on the wet walkway of the bank and sprained my wrist. Luckily I had no glass in my bags to break. The bank needs to scrub the very slippery when wet walkway before they face public lawsuits. Very dangerous and neglectful of the bank not to maintain safe walkways.
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July 2023 by Artan Karpuzi
Me and my family have been working with this bank branch for around 6 years and we are very happy and satisfied for all the services and the human collaboration we have. Alisa and Nick are wonderful and very helpful. Highly recommend!
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November 2022 by Annie
Really wish the ATM was more reliable it seems to be out of order an exorbitant amount of time!!! Besides that great bank and people at this branch.
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October 2022 by Pamela Bickett
Extremely disappointed in this branch. Nick needs customer service training. I've been waiting for a call back from him for over a WEEK. All I wanted to do was open a new joint account with my mother. However, it seems they will only open an account if she comes to the branch in person, which is not possible because she is physically disabled. I suggested telephone and video as an alternative but all I got was "I'll ask for an exception" and never even got a call back. If my mother had a million dollars to deposit, I think I would have a much easier time. I will be moving my accounts from Truist, I've had enough. and this latest experience confirms I am making the right decision. Hey Truist, have you ever heard of the ADA? Because you are refusing my mother's right to financial services based on her disability. Maybe you should study up on it. And also revisit customer service skills. It's basic professional courtesy to call the customer back, even if you don't yet have an answer. I'm done with Truist.
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September 2022 by Ann Everhart
The one guy that works as a teller is a complete t**** he’s very rude and argumentive and will never go the extra mile to help me out… do not come to this bank..
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September 2022 by Christopher Maher
The ATM at this location is out 60% of the time. It's a gamble of my time to try and use it.
