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January 2024 by Daniel Murphy
Can’t say enough! Clive and his team have treated me like family since day one. No matter who I speak with on any given day, my questions and concerns have always been answered with the utmost sincerity. 5 stars all around!!
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January 2024 by Drew Fairweather
Great staff. Excellent service. My challenges are always resolved quickly by Clive and his team!
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December 2023 by Roy D'Andrea
Great staff. Very helpful. Been with them for a long time.
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October 2023 by DENNIS MCDERMOTT
I'm in my 7th year with Clive and his team. When I bought my house in 2017, they went out of their way to ensure that my documentation on the roof, construction, etc. was properly rated. The staff is knowledgeable, responsive and helpful, in fact, I've never had a bad experience with them.Clive even talked me into using the State Farm "Drive Safe & Save" device, and it seems to have 'gently' made me into a more careful driver, plus I'm saving a substantial amount on both cars.In a world where everybody is angry at the insurance industry, I say give Clive a call!
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September 2023 by Mike Lewis
Gavin team is a class act! I recently moved to Clearwater and Clive and his team have helped me to transition my home and auto insurance policies to his office and in the process, I have even saved some money?? His goal of educating his clients is invaluable. In a world of automation, it's a refreshing change to always hear a friendly voice on the other end whenever I call their office. I highly recommend !!
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September 2023 by Constance Johnson
Clive Gavin is an angel and his team is awesome. He helped me in so many ways. I was new in Florida and he gave me advice and hooked me up with people I needed. When my husband passed, he was incredibly helpful. He goes above and beyond!
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September 2023 by Rebecca
Clive Gavin and his team are awesome!! They always help me get the best price for my needs!! Highly recommend
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July 2023 by Linda Ablecop
Clive called me late at night and harassed me about driving too many miles and said my rates are going up . I proved him wrong about his accusation and was driving less milage than the discount stated . He nor His office person , Stacy , did not correct this error in a timely manner as she stated she would do !!! Now my rate has indeed gone up ??? Negligence and unprofessionalism all in one place ?? Who knew ? Like a bad neighbor - you know the rest !
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June 2023 by Ryan Johnson
Best customer service. Highly recommend Clive and his entire staff.Thanks so much
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May 2023 by Aaron Becker
No accidents or tickets since my last renewal and received a non renewal notice recently. Called to inquire and express my disappointment as Clive had previously told me he wouldnt expect any major increase or changes after my accident and he became rude. Plenty of other agents out there!!!
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May 2023 by Thomas Poetzl Jr
Rude and unprofessional is an understatement. Clive didn’t like that I was trying to address rude and unprofessional behavior that I experienced from his office, and combated it by using the same type of behavior. He proceeded to hang up on me because I said he was being rude. I have had great interactions with State Farm in general, but this office from the time I moved to FL from WI in 2017 has been the opposite of pleasant. They get mad at you for simply asking questions as to why your bill increased, when all it says is rate increase changes on the paper that is sent. It is very sad that State Farm is being represented by this agency, as state farm truly has been great as a company when needed. Its too bad you can’t just use their corporate office as an agent, it would be much better. If you can, find a different office if you don’t want to be spoken down upon, or want to deal with rude and short tempered individuals.
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May 2023 by Jeannie Nicholson
We trust Clive with all of our insurance needs. When a better product hits the market he contacts us to let us know. Great follow up and communication. Outstanding service!
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March 2023 by Jason Buchanan
I am currently bundled for auto and home insurance through this State Farm Agent. When my previous Home Insurance premium through another agent went up, this office offered to 'help' get a new policy for me. Unfortunately for me, when they attempted to help to cancel the policy with my cancellation request, they sent the cancellation request to the wrong email address for my carrier. This caused the policy to never get cancelled and I was with two carriers for the entire year. Clive Gavin and his team had admitted fault to this mistake, but said that this error is not covered in their E&O (Errors and Omissions). I was fortunate enough to be able to have one of the policies cancelled/back-dated to recoup some of the financial losses. Ultimately, I was stuck having to pay $1700 extra for their error and additional costs for inspections to get a new policy. It took over a month for Clive to reach out to me personally, and rather than be apologetic, he was very egotistcal and rude and wouldn't let me finish my full thoughts.I DO NOT recommend this agency and have filed a complaint with the Florida Department of Divisions to see if there is anything that can be done to hold them accountable for their error.
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February 2023 by Bailey Rivers
Been with State Farm, Clive Gavin, 25+ years. Always looking for ways to help us save on our policies. We have home and auto and he is awesome
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February 2023 by JAIMESANTACRUZ2712
Great customer service, friendly staff, very knowledgeable and with explanations easy to understand, better prices than my previous car insurance company
