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June 2025 by Alan G
Have bought hearing aids here in past and was satisfied, however never again after last purchase. Staff is unresponsive to issues. Dudley is the worst. Rude and bad attitude.
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June 2025 by D J
I am sad to say that I agree with other reviewers about Dudley's poor attitude. My mom purchased her hearing aids from the Clearwater store (which we love by the way - will continue to shop here for all of our needs) and it has always been a delightful experience until a few weeks ago when Dudley was working. He was incredibly rude, impatient, and acting like he was being put upon to do his job. I understand we all have bad days, so I gave him the benefit of the doubt, but apparently he has always been this way since there is a similar post from four years ago. We will continue to frequent this Costco for shopping as well as the hearing aid needs due to the location, but feel the store can and should do better with such horrible customer service from him. It's not like Costo to allow such rude behavior.
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May 2025 by qeaflex Flex
Rudest staff person - Dudley should not be in the job of helping people with hearing problems. Very rude, dismissive, sarcastic. Costco hearing is great but if they keep people like this, they will lose customers.
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June 2024 by michael rubis
Mike was amazing, a real pro. The hearing aids make a real difference on my everyday life and its only been one day.
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April 2024 by Diana H.
The tire departments team at this Clearwater Costco is beyond amazing! Jonathan that works in this department is so efficient, great at customer service making sure customers were all taken care of along with his colleagues!
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March 2024 by Sy I.
I live about 30 minutes away from this Costco in Altamonte Springs. Probably my favorite location very happy with the new gas station that they put on the corner. Easy to get into. Seems like the lines are more manageable since they upgraded you can see there are three pumps, and if anyone's in line and which one to go toalways a better savings for gas Costco
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February 2024 by Lenny B.
My rating is solely for the clusterf*ck of the Costco Gas lines. There are 4 lines to feed into the 6 lanes of fueling. Far left goes to the far left lane. 2nd from left goes to lane 2. 3rd from left goes to lane 3 (and possibly squeeze into 4). The 4th line is the ONLY line that feeds into lanes 4, 5 AND 6. Freaking ridiculous how much longer it takes It would be so easy to create three lines that feed into each pair of lanes. Come on Costco it's not rocket science. ! Until Costco fixes this, make sure you get on the far right lane
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February 2024 by Judy Rasberry
Micheal recommended a software upgrade for my seven year old hearing aids. Amazing results! Thank you!!!Always great customer service at Costco Clearwater!!!
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February 2024 by Lissette A.
ALL costco employees and customer service are the rude and non caring. Feels like a mill. They do not go out of their way to help. They just want to get you out of the building. They have self checkout but they don't let you check out yourself. Reasons why I go to self check out so other people don't touch my groceries. Especially the one that kept on rubbing her nose. My daughter and I were treated bad at the Clearwater store. DOES COSTCO EVEN CARE? DOUBT IT!!!!
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February 2024 by Kathleen L.
We received a Costco membership as a gift. Decided today would be a great day to go and get our cards. Arrived at 9:30 (oops, they open at 10). At 10:05, we again pulled in the lot. We couldn't believe the number people there. We had a brief wait at customer service; however, the supervisor was extremely personable and helpful, so that was okay. The aisles were crowded and chaotic, but the store was well-stocked. Additionally, the aisles do not have a directory at the ends, which does make shopping a bit cumbersome. We bought a few items and saw a few things we'll buy our next visit. Checkout was fast. We were aware that their policy is to accept Visa cards only (used to be American Express). Luckily, we had cash, but there were numerous ATMs (long lines at each). All in all, we're glad we have a membership again.
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January 2024 by Alison C.
I love Costco so I will be back here, but this is a poorly designed Costco with the longest lines I've ever seen at any Costco in both the gas station and check out area and just too many people everywhere it's hard to move or get anywhere, if you don't have 2 hours set aside to go here, don't go. They also frequently run out of shopping carts. I avoid going on weekends but still run into this. Prices are good and I like a lot of their products.
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November 2023 by Billi B.
Costco is great! I truly enjoy shopping there. There customer service is phenomenal. Every Costco I've ever been to always has great customer service. The culture of the store is just great. You can find all kinds of deals and great items. The best part is their super affordable food court. Pizza, chicken bake, hotdogs, sandwich's, 69 cent soda! You can't beat those prices anywhere else.
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November 2023 by R F.
I don't shop much at Costco. Most products are good. I did purchase a patio set by RST Brands three years ago (sofa, two chairs and a coffee table). I paid over $2k. The set has completely disintegrated. The cushions as well as the covering on the furniture. I contacted RST Brand who will not do anything for me. Stay away from RST Brand.
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October 2023 by Craig W.
This place scream American excess. Long line. Big carts. Packed parking lots. Huge products. Free samples. Absent customer service. It is very overwhelming, so be prepared. But most everyone knows what they're getting into when they visit. Some of the prices are amazing. The meat is hard to beat price-wise I will need to be strategic with my visits.
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September 2023 by Drew Welton
Super good experience! This is my 4th pair of hearing aids and the best technician I've had thus far. Go see Michael, he is a real pro!
