Dillard's is a large fashion retailer offering a broad selection of clothing, shoes, accessories, and home goods from national brands. The store provides a lot of merchandise selection. Reviews note that service in specific departments can be exceptional, with staff members described as determined, fantastic, and awesome. Customers report receiving great and helpful service, with fast and correct alterations. Some feel the store is overpriced, but acknowledge it carries unique items. Overall, the quality is seen as getting a lot better, and the helpful service leads to high recommendations from satisfied shoppers.