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March 2024 by Glen Griffith
Absolutely superb customer service. Excellent experience at Extra Space Storage.
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March 2024 by Alex Nazin
Really nice place. And the best manager is Becca! Thanks!
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March 2024 by Debra Berard
Very professional with just the right amount of personality too!
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March 2024 by John Rapisarda
I had a great experience at Extra Space Storage. I was assisted by a manager named Becka, who was very courteous, professional, and knowledgeable. I am storing some odd-shaped and bulky things, and she recommended a unit that ended up working out perfectly. She saved me both a lot of hassle (if I had selected too small a unit) and a lot of money (if I had gotten a bigger one). You don't run across that kind of helpful customer service every day! Totally 100% recommend.
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February 2024 by joshua irwin
By far the best customer service I have received in a very long time! The woman who helped me and the facility is perfect.
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December 2023 by K D Lewis
My unit had a broken lock. It was almost 7 at night, well after the office closed. Heather tried to help us over the phone buy to no avail. She threw on her superhero cape and was on-site within 20 minutes and swapped the lock out for us in no time! We are elated with her customer service and the speed used to resolve our late night problem!
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December 2023 by Valerie Cherry
I've been renting off n on fr yearsThk u all fr being there fr me n my family... your helpers r very nice too have a bless Christmas ?⛄
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December 2023 by Derek Anderson
No fuss, no muss. Make sure you choose the appropriate insurance choice for your budget.... and you can get climate controlled, patrolled, and safe storage. These folks do it right. Thanks!
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December 2023 by Michael Pagnotta
I would still be a customer if not for your ridiculous price hikes. One month my bill nearly double to over $100 for the smallest unit you have. This happened with no warning. I contacted the office to voice my displeasure. It was researched and I was offered a discounted rate that was still higher than I was originally paying. No refund was offered; only a bill credit. My rental is now closed and I just happened to check the online rate listed on the website today. To no surprise to me the rate for a second floor unit, similar to what I had, was being offered for a considerably lower rate than what I originally had signed up for.Heather, the office manager, did what she could and I do appreciate her efforts. I just don’t agree with their pricing changes with no notice. Just a case of what I would consider a poor customer experience.
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December 2023 by Taylor Poloway
I have a storage unit at this location and I hadn’t checked my bill in a while. I went online and found they illegally raised my rate by about 40%. When I called the location I spoke to an Ethan who explained to me they can change your rate without notice at any point. He then explained how he “could maybe make that rate go down”. So if I didn’t notice they would be continuing to steal from me. Think about all the people that have storage units and aren’t aware of this thieving company. Do not use this service.
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October 2023 by Elaine
Excellent facility. Clean and safe!I would rent here again.Initially I worked with JASON and then HEATHER. A++ to both for their professional demeanor and pleasant attitudes.
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October 2023 by Lee Heeter
We needed short term storage while we transitioned between homes. The people at extra space were very friendly and helpful and we felt our belongings were very secure. I would highly recommend them.
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October 2023 by Carol Strickland
We just moved in, and while it may not be a brand new facility, which we just vacated due to a huge rate increase, this place is nicely kept up, has music playing for you in the halls, has a light in the large units, and we handled everything over the phone and email. Heather was especially professional, courteous, and welcoming. Thank you.
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October 2023 by Mark Wheless
Heather is an extremely pleasant, polite, helpful person. A true pleasure to be around. This facility is much closer to my home and I’m very happy storing there.
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October 2023 by Boris Lipkind
Very friendly personnel, clean, dry and easy to access storage unit! They offered the best price so far from all near-by locations I researched! Great guys!
