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July 2024 by Belmin Mlivo
Everyone here is just on their phone, not looking at the front counter or servicing the drive thru. Took 15 minutes to get a simple withdrawal. They are not even aware when their atm is down.
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April 2024 by Yvonne Wells
I love 5/3. Great customer service & I feel like my $ is secure. Love the app!!
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March 2024 by Tiffany Forgas
Never anyone here to service the customers. Routinely a 20 minute wait. Very disappointing.
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December 2023 by Susan Bishop
Employees here are very sketchy. Do not trust with your money.
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December 2023 by Talia Adams
Litzi was wonderful in assisting me!
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March 2023 by james c
Disappointing customer service, called in and was hung up on, then called was transferred, and hung up on again ????I guess they do not follow dropped calls by the agents.This was unusual as for many years they have been awesome, even through the pandemic, maybe they just have new people or outsourced customer service just frustratingUpDate, it’s been over a month now, many many calls and issue continues. Not sure what the root problem is, it seems like a back and forth internally but confirmed it was not my fault
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January 2023 by ED RIOS
Litzy did not care whether we stayed or closed our account due to issues with the bank system. I would not recommend this bank.
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April 2021 by Yolanda Bauman
Very poor service.
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December 2020 by Steve M.
Terrible customer service. Find another branch or different bank altogether. Corporate needs to give a crash course in how to treat people.
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November 2020 by MayR Lee
Tiffany was really great, Jennifer previously both were professional, competent and very customer oriented. I will be opening a new business soon and 5/3 will be my choice for all my needs. Jennifer even called after one week to follow up and make sure everything was going well. Outstanding bank
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November 2020 by Trish Acampora
This branch manager is rude and unprofessional. I called asking for help on a $370. non authorized withdrawal from my checking account. Turns out my application for hardship (pandemic/kidney transplant) hasn't been processed since I applied in mid March and I was told they can take anything they want because it's in the small print. She said I didn't qualify for the hardship and hung up. 4 hours of phone calls to have someone tell me she's incompetent and help me fix it. She should consider a different job not involving people.
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July 2020 by Caity C.
My grandfather has an account with Fifth Third and has had great experience at the locations near him (Port Charlotte/Punta Gorda area), so when it was time for me to open my own bank account down here, I set one up at this location. Full disclosure: I'm fresh out of college & look like I'm fresh out of high school. The lady who helped me set up a checking and a savings account didn't seem to really want to walk through all the details with me, and felt very distant. I thought a $10,000 savings goal for my savings account was good, but she seemed skeptical that I could ever reach that. However, every time I've gone in and dealt with a teller, or used the drive thru, I've always had a wonderful experience. I'm now looking into setting up an IRA, and wanted to explore my options, but I think I'll make an appointment with someone else, and hopefully whoever that appointment is with, they won't seem to make an issue of my age.
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April 2019 by Samantha Riccelli
Worst bank ever! Don't waste your time coming in unless you want to have to come in multiple times getting what you want done .
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September 2018 by Vivien S.
I wish I could give 0 stars. Worst bank ever. The Manager was very rude and didn't want to help me at all when I was trying to open a card. I never experienced worse costumer service. She made me feel like I didn't deserve to apply for a card when there was no reason for it. This was my first time going to this bank and I will definitely not return.
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April 2018 by Mariusz Horbal
Dont go there they wont help you i called there 3 times to pay credit card they hung up on me all 3 times
