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January 2024 by Manuel Serrano
Great experience awesome install.When I saw how they work on their youtube channel I knew I was going to be very happy with the work. Not letting anyone else help me with my car audio needs
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January 2024 by Paul M.
Terrible went there with some old Rockford Fosgate, amps needing them installed. Main installer refused to install said amps where too old would touch them that shows me he just is out there to sell his product.
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December 2023 by Luis Rodriguez
This place was no b.s. super helpful. They didn't try to upsell me on anything and asked me specifically what I had wanted for my car. Also, after calling around and comparing prices, they were significantly less expensive than their competitors!(Side note: as a man who waxes his mustache, it was both strange and refreshing to be helped by a guy who waxed his beard!)
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December 2023 by Jakeeenator
I got my car stereo done here a while back. The product itself is very nice. The service however was not good. The sound from the aux port was messed up.I went back and explained the situation and the worker asked if I updated my 2003 ipod. And he did take the car and said the next day that after looking at it everything was fine.They never fixed the issue. Then recently at my job we hired a guy who used to work on car stereos. He took it apart and in less than an hour found that a couple audio cables were never connected. He hooked everything up properly and now the sound is perfect.I'm very disappointed with the service I received here. And when I came to them with the issue they acted annoyed on the phone and in person. And it's frustrating to know I had this issue for months when the fix was so simple.I left 2 stars instead of 1as the product itself is nice.
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November 2023 by CTNP CEO
I’ve shopped here for years, have two brothers and a couple of friends that shop here as well. he’s always willing to help them with any questions or problems that they run into but it isn’t the same energy when it comes to me. Considering the amount of money Ive spent here over the years it’s upsetting.
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November 2023 by Sitha Thorn
The owner was very nice. He helped with all the things we needed and explained everything . Very knowledgeable . Will definitely be bringing my cars and referring other potential clients
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November 2023 by 1 STUNNR
Great customer service and very knowledgeable about different stereo systems setups with a ton of products in stock.? ? ?
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September 2023 by Michael Ackroyd
Shawn Hanson must be a dope. Anyways… I emailed many questions to Dean and received many quick responses. No issue with contact or responses.
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July 2023 by John M.
I called the owner with a question about a lock out on the radio. He was able to tell me over the phone the default password and it unlocked my radio. I have been in and out of the store with questions and purchases and he has always been top notch with the sales and service. Thank you for the excellent customer service.
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May 2023 by Shawn Hanson
This company is trash. I had an appointment 1 month out. They called and canceled. I called multiple times over the next month, spoke with a genius that said they would call back to reschedule. I called again today and they asked me to email them pictures. No thanks. You have wasted enough of my time. Enjoy your 1 star. You earned it.
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May 2023 by Scott Tee-aech
Will make the trip down here someday to check it out but feel like I've been here a hundred times after binging (multiple times) on Dean and Fernando's install playlists on YouTube. They've helped me figure out so many solutions when installing my own equipment and the attention to detail they exhibit is second to none. Go here if you are looking for a 5 star system!
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April 2023 by M N.
for the people who had a bad experience, they make a shit load of money on the youtube videos they make. i would think their ad sense pay is at least in the high hundreds of thousands of dollars by now. since they have shit load of video contents from your cars. the videos are entertaining and it draws in the viewers for sure. the customer service is hard to get right for everyone. i mean you cant please everyone you meet. i have also seen businesses blow off customers too. if they sense your going to be a trouble customer, they will blow you off. expect it. i have been a customer for years and I think they are fun to watch. would I pay their fees, no. i can do my own work. i actually enjoy it. but dean does have skills that work and he is willing to share some of it to make some content for youtube. as for paul, never seen that dude. he sounds like a typical small shop owner. can be good can be bad. depends on the day. dean is a cocky person since he feels he knows a ton shit about his work. i get it. being cocky towards your fans and customers, I don't get. i have seen others like him and its nothing new. dean doesn't look like a people person and I sensed that from the get-go. he seems like that dude who would be that bully in elementary school or even that guy who hangs out with a bunch of other dudes making fun of the minority person back in the day. knowing that, just watch from afar you wont get in the line of fire is all I'm saying. as for the other people. if you don't like them just go somewhere else. there are others that do great work as well. since they are pricey you have many other choices for that same amount locally. look, customer service is a skill. many don't have it and only a few actually do. they are there to make money. if you think they care about you or any of your feelings, then sorry to say this but they don't. they are pretty popular because of the youtube videos. my advice is you want true customer service but don't have issues with prices, just look elsewhere.
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March 2023 by Douglas Gilligan
I took my 97 Audi to the pros at 5 Star to do an installation for me.I have done many installs myself but felt I needed some guidance with this one.Dean took a lot of time with me choosing components to completely overhaul the 26 year old system to bring it up to date.The head unit, amp, speakers and sub all work together very wellthe install was clean and neat .Thanks to all at 5 Star
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March 2023 by Mike Gonzalez
I don't like to ask that someone cleanup someone else's mess but Dean and team at 5 Star car audio went above and beyond in fixing my system and installing my Kenwood DNX1057XR in my Ram. Clean and beautiful install. This is the best place to get a system installed period.
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October 2022 by T H
Tried to get an install appointment 4 months in advance. I was looking at spending $10k to get it done. I called. I messaged them on social media. Finally I was told to email Dean. No answer. So I spent the money at Crutchfield and did it myself. They make good videos, but this is a review for their shop, not YouTube