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March 2024 by niyati doshi
Booked a car and had confirmationWent to pick up and while the guy has cars they did not have one that was in the class we had booked even though we booked directly from their website.So given they don’t have proper management of their own inventory - the resolution is to tell the customer we can give you another car for $40/day more instead of saying we messed up and let us get you the best car feasible for the price you booked.My husband is a Hertz president circle gold plus member and honestly loyalty program member or not should not matter but even though he is a member / there was no attempt to remediateWhen asked what is our options the attend saidYou can either upgrade or I can cancel your reservationTravelers beware of the bait and switch and the fact that you may plan based on a confirmation email and not have a car when you get there or plan to pay $40+/ day extraWe went with enterprise - they even came and picked us upI wish we could give negative starsUpdate - even after someone responded below, no one has called to ask what really happened and learn how to improve in future.So someone responding to these comments should be considered useless and just patronizing …
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March 2024 by Nilay Doshi
Bait and switch alert - booked a car online 2hrs prior to pick up time - to me this would mean they know what their inventory within 2hrs. I got a confirmation email.Took an Uber to go to the pickup center and their representative said they don’t have a car in that class and have one available for $40/day more.No apologies, no trying to do anything else to remediate - just take it or leave it.And then he cancelled my reservation!So don’t trust online inventory, rates and good luck when you get there - as you may or may not get a vehicleConfirmation emails or numbers are just evidence that you attempted to book something not confirmation that you booked it ?
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July 2023 by Alejandra Valle
Cameron genius! Super friendly, attentive and understanding! It helped us a lot!
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March 2023 by Michael Morandini
Overcharged my vehicle and can’t get in touch with any representative. Stay away from Hertz especially at the Clearwater Beach rental.
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February 2023 by coco fowler
This is a 5-star rating for Cameron, a Hertz Clearwater representative who always goes above & beyond with my rental needs!I’ve always had good service here but, Cameron really takes the service to the next level.Recently, the car I rented wasn’t available on the day of pick up (the other driver was stuck in bad traffic, which I understand. It happens.) So, Cameron ensured the next available car in that same class, was spotless & ready to go once we arrived!I also ask A LOT of questions, to make sure there are never any surprises. He answers all of them professionally & shows nothing but good customer service. So, Cameron, thank you!
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December 2022 by Barry McGraw
Have been waiting for them (Hertz Marriott clearwater) since 9am (25 minutes)
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August 2022 by Faruk Sisic
When you reserve a car, make sure to call and check if they actually have a car for you. I did an online reservation and it was confirmed but when I went to pick up the car, it was not available. I was lucky that they had a Van but that cost me a lot more than the mid size car I requested. Also they charge fees that they don't properly disclose upfront.
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August 2022 by Otar Lezhava
Taking reservations when they have no cars, can’t pay by debit card the same day because that’s the policy, how about to have the policy that you don’t take reservations when you have no cars.
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January 2022 by marquita kendrick
Everything was fine until I started getting charges on a card that was NOT authorized. I gave a card and then I said I'd like to switch cards. I read the views and still went to get the car (silly me)! All of the complaints were unanswered! They responded to what they wanted to respond to or if they did respond it was a slick response! Hertz is good Rental just not this locaton
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December 2021 by Jordan Feist
Cameron is by far the best Hertz Rep I have ever dealt with. The location of this place was beyond convenient and Cameron accommodating my last minute booking with a smile was great.
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August 2021 by Melissa Fay
Had a Great experience in Florida. Ohio representive forged our name to run our card for more money.
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June 2021 by Cecilia Lennox
Rented a car from Brian who ripped me off. He not only charged me for insurance even though i informed him im already fully insured. He also charged me for returning my vehicle next day even though he assured me if i dropped the keys off before 5pm that it would be marked as returned for said day. My total was supposed to ve $263 give or take a few bucks for a rental from 3pm wednesday until 5 pm friday with a $300 deposit. I was charged for 3 days instead of 2. They claimed i returned my vehicle at a time that i had already flown home at! I also was charged insurance for 3 days. For my rental for 2 days and 2 hours i was charged just shy of $500 and have received no reply in regard to my claim with billing. I was charged nearly 2x the total i was told in my agreement.
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May 2021 by billy bob
Don’t pick up the phone, it’s 9:20
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April 2021 by Gabby Henry
Renting and returning was quick, easy and simple. Wish I remembered the name of the gentlemen that helped me he was very nice and informative he also gave us a very nice rental that we loved! I definitely recommend their location.
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March 2020 by Joseph Scarbrough
The Clearwater Beach location quickly fixed my issue from the US 19 location. He was friendly, helpful, and even called me back as promised!
