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April 2023 by Darwin Downey
Would not go anywhere else........my tax professional Diane is one of the best in the industry!!
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March 2023 by kendra schmidt
Every single time you make an appointment they will call you the next day and say the appointment is no longer available. Happened to me 3 times. Go somewhere else.
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March 2023 by Audrey Worth
Nice office. Helpful staff.
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December 2022 by Paul Dworkin
No one answered the phone and called an 800 number and they had to schedule a call back not top notch service
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June 2022 by Wesley Jensen
DO NOT GO HERE! These people put 2 different peoples W2"s and Tax info in with my TAXES!!!!! I got there social #'s i got everything. They also, got the numbers way wrong on my taxes.
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April 2022 by Erin H (Littleredpanda)
Just went in today with my husband and everything was great. Ross was a huge help, will be coming back . Thank you
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April 2022 by Sue Thompson
Nikki Miller, the specialist who does my taxes. She puts one at ease right away and makes getting the taxes done an easy process.
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April 2022 by Cynthia Rowe
Nikki is extremely helpful and knowledgeable. She goes out of her way too help.
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March 2022 by Brian Bavington
Nikki was very knowledgeable on point and got my taxes done quickly
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February 2022 by Mark Van Etten
Nikki is fantastic!! My son used her last year. I decided to try Nikki this year based off of my son's recommendation and am I glad I did!! She's great but thorough as well with a great personality.
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February 2022 by Delois Young
Nikki Nikki Nikki! She is thorough, professional, efficient and an over all pleasure to work with. Also, I've been a Block customer for many years and have always been satisfied and would not dream of going anywhere else.
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February 2022 by Christa Wesley
Diane was wonderful very knowledgeable and friendly and explained the tax process. I will definitely be back next yr to file my taxes. Thank you so much.
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August 2021 by April Brisbi
Dianne was wonderful! Had my taxes done quickly and accurately. Also, shout out to Nikki who did a great job with my husband's taxes yesterday.
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July 2021 by mosdef nelly
So here's the thing I came to this office to file my taxes around the last days before the cut off date. After I filed with the agent I found out my card was cut off By my bank Because of hackers, So I was unable to pay on that day So they kept My tax return documents until I came back to pay obviously.I do not know if they thought that I was not coming back But I didn't receive a phone call or anything With this matter that I'm about to share. I came back 2 days later To pay for the services And to get my tax documents but guess what they shredd it because on their judgement they thought that I was not going to come back and pay for it.Is this how you conduct a business?Would you have done this to any other client?What made you have that judgement especially when I called you the day before I came?Discrimination much?I paid and they told me to come back another day to pick up my package.Simple. Inconvenience yes but simple.And guess what no one contacted me to say that the office at the officeWere to be temporarily closed.This is not the major issue.So I went to another office to see if they could download my file And I was nowhere in the system But not only do I have proof that my taxes were filed And that I have an account on H and R block They were not able to pull up my information. I do not even have a portal on my account for me to download my documents.after countless of calls to speak to the H and R representatives after being hung up on on multiple occasions No one knew of the right steps to take To help me solve my problem They either told me to Go on the IRS website where I have to pay to get my tax documents Even though I brought up several times that I paid for the service to not only have my taxes filed with H and R block but also to have my documents at hand.To think if it was that easy for me to go to the IRS website and file it all by myself why would I need H & R block?They didn't ask me for any real information that will take the steps In solving this problem. Luckily the last representative that I spoke to Who knew how to do her job Ask me all the right questions and got to the point To realise that the agent who filed my Taxes at this office Has put in My birth date wrong.This problem could have been solved on multiple occasions by the H and R block employees, but due to unprofessionalism This has set My time and livelihood on hold Because this company as I can see Values profit more so over work ethics.I am never filing my taxes with H and R block again. not only do I have to deal with the unprofessionalism in this office I have to deal with it With the representatives.Is the whole company flawed?Or do they only appease a certain group of people??Obviously this company doesn't value Customer satisfaction with the employees they hire.And I Can understand a simple mistake but to shredd my documents After speaking to me A-day before And not communicating to me that The office would be temporarily closed at a certain date Is highly flawed to me because I paid for the service and my time is as valuable as the work you put in to file my taxes.
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June 2021 by April Bell
Dianne was wonderful! Had my taxes done quickly and accurately. Also, shout out to Nikki who did a great job with my husband's taxes yesterday.
