-
October 2023 by Benoy S.
Don't trust IDC with your big purchase in your big moment! Untrustworthy, will nickel and dime you, and offers little selection. For the men and women reading this, don't waste your time with IDC. If you are in the military, I also do not recommend. Ultimately IDC ruined my engagement in Hawaii. With 3+ months advanced notice, IDC sent me the wrong cheaper version of the ring. Wrong material and a cheaper quality of material. They blamed the ring company. They attempted to make it right but the damage was already done. I had to move my engagement. The only reason I didn't push for a full refund was because it was the ring my fiancée wanted. IDC sent me a fraction off the price of the ring and gave a credit off a future purchase. A year passed and I somehow decided to give IDC a second chance to shop for wedding bands. (to use the credit). When trying to make the future purchase, we were at final checkout and I presented the gift card. The attitudes changed and they then magically stated it could not be used with items that the representative gave a discount on. This is not a term written on the credit note I received. If a company sends you the wrong ring, ruins your engagement, and doesn't stand by their word when trying to make it right, how can you trust that the ring they gave you is what they say it is? As I said, For the men reading this, don't waste your time with IDC. It's stressful enough picking out a ring for the person you love and financing, and I lost years on my life dealing with their process. If you have expensive taste, they barely have any selection. If you disregard everything I say, and still go with IDC anyway, ask for Nabeel Kandah. He is knowledgeable and the best person my fiancée dealt with when trying to use our credit for the third and final time. Cannot recommend IDC. Go with a larger more trustworthy brand, especially when making your big purchase, for your big moment. Disclaimer: My average review score 3.41 when I made this review--(take with a grain of salt) (I rely on Yelp to go to places with good reviews, may account for the higher average)
-
October 2023 by Emilio Carmona
Great place, great selection and amazing staff, Tim was my sales rep. stellar service and incredible knowledge. I learned a lot and felt like a kid in a candy store. IDC is the real deal!
-
October 2023 by robert wagner
Malatta and Veronica are exceptional representatives from International Diamond Center. Absolutely excellent service for me and my bride. Great follow up with us and commitment to customer satisfaction.
-
October 2023 by Peter Sheridan
Veronica was the best, bought the engagement ring with her and we came back for our wedding bands. She was so helpful. Nobody is ever pushy at IDC.Would recommend to everyone.
-
October 2023 by Nick Roberts
Fantastic customer service. I came in looking for an anniversary gift and found the perfect one. Turns out it wasn’t the perfect one for her. Had to come in and exchange the gift and it was a very simple process. Super happy with my service and I will be back to see Karin.
-
October 2023 by Caroline Marshall
We stopped in to let my daughter pick out a special birthday present for a milestone birthday and had the best time! Every single person was kind, knowledgeable and welcoming. Nabeel went above and beyond helping us, was patient with my kiddos, and helped me find a stunning unique anniversary band I’ve been searching for. They did adjustments to our jewelry while we were here so we were able to wear everything home. Nabeel also got us a great price- thank you so much!
-
August 2023 by Matthew Overly
Chris was amazing to work with! Very helpful and knowledge and markedly loves his job. He exceeded all of our expectations and made us IDC customers for life!
-
August 2023 by Sabrina Nova
I’ve done business here very recently that’s why I’m so upset but I returned a few days ago with some antique diamond earrings that I wanted to have put into a new setting the blonde shorter haired woman INSISTED that I can only reset my earrings in 18k gold (when they were already in 14k when I brought them in) she told me an insane overpriced price for the tiny 3 prong martini settings. I refused and asked her to please set them in 14k and she literally said we can’t do it and even went and consulted someone else who she said backed her on this. I then asked if she could do better on the price and she said that’s the price in an unfriendly tone. I left and went next door to Gold & Diamond Source and they immediately got me what I wanted for an amazing price with no arguments. Super upset that after being a good customer here they would try push me to buy something way more expensive that wasn’t even worth what they were charging and were totally unfriendly. I’ll take all this into consideration when I upgrade my Diamond in the near future.
-
August 2023 by Stephanie M.
It's wonderful and positive experience we had with Chris Hernandez at IDC. The exceptional customer service he provided. Helping my daughter with her first special ring is undoubtedly a memorable moment, and it's great that Chris made it even more special. Thank you to him and to Helen Barrott who recommended him to help us.
-
August 2023 by Dahlia L.
Visited International Diamond Center on Ulmerton and met with Veronica to look at engagement rings. She was absolutely wonderful, so patient, knowledgeable and personable. I went in kind of knowing what style I was looking for but she was more than happy to show me any style/color I wished to try. They provided complimentary water, soft drinks, champagne, and bottled beer! Veronica took the time to explain the differences in color, cut and clarity while keeping a budget in mind. After looking at a few diamonds and still wanting to see more, she went back and got a few more to look at. She explained financing and payment options while again being respectful of a budget. When I was concerned about upkeep, cleaning and inspections, Veronica made sure to make us aware all of that would be included with our purchase. If I ever wanted to upgrade IDC would give 110% for my already purchased ring. I would highly recommend International Diamond Center, specifically Veronica for anyone looking for their dream engagement ring!
-
July 2023 by Ava Kim
I feel like if you’re not a male shopping for your wife an engagement ring, or an elder lady with money, they hold you back on customer satisfaction or request or desire to look at certain jewelry. I have such ups and downs with this place. My parents bought their rings here 25 years ago. Then my brother got his wife’s wedding ring here. Then I finally took advantage of their no interest. One ring I treated myself but one small diamond keeps falling off. Second time they had the head master repair guy fix it. I guess one sales lady or desk comment/advice really upset/irks me and told me to solder the two rings together that my mother gifted me. If one ring is causing the ring to have one rock on the other ring rock to fall off, they should’ve told me that it may be a cause. I hate wearing more expensive rock at certain events/location sometimes such as playing sports. I do not want to solder together because there are times I don’t want to flash it out! BTW, only one employee is the only one who took his time to clean the jewelry properly with by steaming it. Everyone just wiped a quick and go. If it wasn’t for him with proper treatment (also sales), I probably give this place a much lower rating. After analyzing with my experience with multiple sales people, mainly the females are the one who limited me on things or makes me feel less comfortable on looking at the jewelries. The guys are the ones who are more laid back. If one more fixture has to be fixed on the three items I bought that day, I will change this rating.
-
July 2023 by Chris Lampe
So I purchased my wedding band from here 2 years ago. They were very nice on the sale and told me that any problem with the ring would be fully covered. Well about a year later, the diamond band fell out. Luckily this time I found the diamond. I brought it in and they fixed it for free in a month.About 4 months later it fell out again. This time I didn't find the diamonds. When I brought it in, I was told it was a manufacturer problem. That it would probably need a full replacement. And now I would have to pay $50 for shipping.... even though I was just told it was an issue with the manufacturing. Even though they were the last to work on the ring (I'm assuming they just super glued it back together). I was a little thrown back by that. I was told it was the manufacturers charge and that they didn't have anything to do with it (even though it was them that sold me the ring and warranty). Now I'm worried that when I get my ring back, if it breaks again there's another 50 dollars. In other words, by purchasing at idc, I signed myself up for either a lifetime of 50 dollar payments or not to wear my wedding ring.That all being said, the young man, chris, who helped me was very nice and helpful. The older woman who seemed to be overseeing sales decided to argue with him in the middle of the store during my transaction. And then wanted to explain to me why they have no control over the charge (again, even though they sold em the ring and warranty)Overall I would just reconsider, question and read through thoroughly with the warranty. Hopefully this ring lasts more than a few months.
-
July 2023 by kirsten adkins
My husband bought my wedding set from them a couple months ago, well my diamond was loose making rattling noises in the setting. He took it in to get looked at and the manager said nothing was wrong and tried to brush him off, but he insisted and had the manager take it to the jeweler for further inspection. Low and behold he says its loose, and fixed it on the spot took less then 5 minuets. Well 3 days later and well its loose again and rattling. I don't even want to take it in there since I feel they will try to brush us off again. I have read other comments as well like this, is this the norm to sell faulty jewelry? we will have to see how round 2 goes. If not I am returning and buying somewhere else.
-
June 2023 by Tj Para
I have purchased many items of jewelry from IDC in Clearwater Florida. I always enjoy the commercials and decided to give these people a chance. My representative, Veronica , was awesome! However, I purchased about $50,000 of jewelry in a one year period. . Including an engagement ring. Unfortunately the wedding fell through and I asked IDC if they were buy back the ring. They offered a consignment program for half the dollar amount. I spent close to $25,000 on the ring they offer me $12,500 to bring it back. I don’t understand this because the commercials are always so great that they’re family oriented and Want to do the right thing but why do they need to screw me out of $12,000 when they could buy the ring back and sell it again and still make plenty of profit?Their commercials focus on the pricing game, and how they don’t rip anybody off or play the pricing games like many of the other jewelers, especially the ones located in the mall play. I guess they’re playing the same game! Once I ask them to take the ring back to customer service seem to end at that point. I would be very careful to get everything in writing and make sure they treat you the right way. Their selection is second to none of the industry, however, any person could sell any item! It’s all about customer service afterwards and I guess it doesn’t matter to them I spent close to $50,000 they don’t care! Again, if you do, enter their stores, ask for Veronica ! She is a great sales person and listens. She has nothing to do with a terrible customer service from management.
-
May 2023 by Allen Li
Bought a mounting and the team was extremely accommodating and friendly. Veronica and the team were willing to jump through many hoops to get me the mounting, from shipping to contacting their vendors, and honoring sale prices.The only caveat is that the process did take a bit longer, as it was solely through the phone (~a week), so if you're in a rush I would head to the store directly.-Photo: The requested mounting we could not find locally in MA.
