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May 2023 by Marcia Haines
Too bad zero wasn't a rating option. Our homeowners insurance will be canceled in a few months and Key Palm never notified us nor will they return our calls. Customer service is nonexistent with this company and is unacceptable.
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April 2023 by Mike Wrona
Gave 1 star because ZERO is not an option. Our homeowners insurance company declared insolvency last year and no one from Key palm notified us!! We went 3 months without insurance and only found out because we had damage from a tornado. We called Key Palm and let a message but no one even returned our call.Just this month, we were notified that our flood coverage with Key Palm was inadequate. Of course, no one from Key Palm notified us and Citizens is threatening to drop us because again, Key Palm didn’t do their job! Obviously we are pulling our flood policy from them now too
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March 2023 by Raquel Marino
I have been using this company for two years. Thank you Kiana for all your help. Highly recommended.
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November 2022 by David Foster
Mike has been a great agent and has helped me for several years. They stay in contact and always answer the phone or get back to me the same day.
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November 2022 by Larry Rutkowske
Never returned my call
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November 2022 by B Rid
I have been with Key Palm Insurance since I purchased my home in 2014. Since the beginning, Joe has provided nothing short of amazing customer service. I am very particular about customer service and am quick to quit working with someone if there is a lack of. I can say that I will stay with Joe at Key Palm for as long as he continues doing this for a living. I was one of many Florida insurance customers who received a letter from my insurance company letting me know that I would be dropped if I didn't not replace my roof. Despite the orders put forth by the Governor and State of Florida, I still fell into the criteria for roof replacement. The process of replacing my roof from start to finish took months, and came dangerously close to the insurance expiration date. To make matters more difficult, Hurricane Ian came through which caused a delay on the insurance company's side. Not only was Joe responsive and very helpful, he would e-mail me regularly to check up on the process and kindly remind me of the upcoming expiration. I cannot say enough about Joe and Key Palm Insurance. I believe that good customer service deserves to always be recognized, but even more so in a world where it is not as existent as it used to be. Never mind the fact that the Florida insurance market is going through a lot right now. When someone needs insurance, Joe is the first person that I recommend. Thank you Joe for everything.
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November 2022 by Michael Benton
What does it mean to be an 'agent'? Apparently it only means to initiate a policy and collect commissions for the life of it and never actually check in with the customer. All of these insurers being liquidated... As an agent, you should have visibility that my coverage is now gone and taking steps to ensure continued coverage! Nope. These folks are not here to take care of you, and it's disappointing. I now have 5 days to find new coverage. Guess who I will NOT be working with!I'm sure these agents will pay good money for leads on new business, but fail to take care of folks who are already customers. This is not earning our business.
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November 2022 by Lindsey Francis
I love this independent insurance agency!! They hold all of my insurance policies and have always helped us to find a great policy at a great rate! Thank you, Brent and Mike!I have referred all my family and so many friends... And would always recommend Key Palm Insurance for anyone looking to place, or even shop their home, auto, flood insurance needs! They have lots of options and make the process so easy!!
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November 2022 by susan g
Terrible. They never let me know my insurance company liquidated. If the district courts hadn't sent me a letter l would not have known my insurance would be canceled on my home after May 28th. I called in early April to shop for my insurance. My agent never called back. Thank God I got the letter from the 19th district courts in time to secure insurance before my (June) policy was canceled early.The only reason I gave them a 1 is that I couldn't send this without a rating
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November 2022 by Deidre Dessommes
I had an outstanding experience with Key Palm Insurance and that was all due to Keiana. She was so helpful, knowledgeable, professional and friendly and she answered my insurance question in a matter of minutes. Key Palm Insurance is very fortunate to have Keiana as an employee. She is outstanding! Thank you, Keiana!
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November 2022 by Carol Welbourn
I have tried to make contact with Jamal 4 times no responce even called office she said she would look into it! NO RESPONCE! I have been a customer for over 3 years. WHATS THE PROBLEM???? I WOULD LIKE TO KNOW IF I AM COVERED? HOMEOWNERS INSURANCE IS VERY IMPORTANT!
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November 2021 by Luis Arroyo
Taber is great, always ready to help. Top notch service
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November 2020 by David Avant
Scott worked very hard to get everything done! Good people!
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November 2020 by Zackary Bullock
They're a bit pricey
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November 2020 by Eduardo Siman
I worked with Joe Major for 8 years and he is the best! He was always extremely responsive and did everything possible to get me a great quote, which is very difficult in Miami-Dade. I recommend him for any insurance in Florida. He is definitely top notch!
