Laithwaites Wine is a wine club that offers convenient home delivery of a variety of wines, making it easy for members to enjoy quality wines without visiting a store. Customers often appreciate the consistent quality of the wines, with many stating they have not received any mediocre bottles after years of membership. The company provides a selection curated by knowledgeable wine buyers, which appeals to those who prefer the convenience of not having to shop in person or "play the guessing game" at a wine store. Prices are considered fair, especially for those seeking convenience rather than bargains. Members can easily adjust or skip deliveries online or by phone, adding to the flexibility of the service. While most reviews highlight positive experiences, some mention frustrations with customer service. Some users find it difficult to get assistance, especially when dealing with issues like refunds or damaged bottles, as it sometimes requires providing detailed order information. There are comments about the challenge of locating order numbers or dealing with customer service representatives who may have language barriers. Despite this, many customers remain loyal due to the quality of the wines and the overall convenience of the service. Overall, Laithwaites Wine is seen as a reliable option for those wanting good wine delivered to their door, with some room for improvement in customer support.
Company is fine. Once I had my card charged for a Christmas special bc I hadn’t seen the email and i was refunded easily. They even gave me a credit. I have been very happy with the wine too.
November 2022
Club. Only complaint is too many repeat wines...looking for variety with a club membership...
November 2020
I was with Laithwaites for about a year and had to cancel due to lack of funds. I absolutely loved them and will be coming back for sure. I've bought other one-off items from them since. Their wines were absolutely delicious and I had no issues with cancelling or other customer service experiences. Love love love them!
