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November 2023 by Tay P.
Ive always used this dealer. I normally work with Seth ONLY who's excellent . however, he wasn't available and I needed My car serviced. I. I had Michelle who I had previously had bad experiences with because she lacks customer service skills. Very rude and nonchalant. I decided to look past this as I needed my car serviced. However, I experienced in a medical emergency with my child, and I asked her to check on my car and let them know that whatever is being done need it to be stopped immediately, so that I can get to the hospital. And Michelle never left her seat.!!! I asked her twice for the status of my car and her response was " they're working on it" I explained to her both times that I needed them to stop. I then received the final report from the service department. Even after that, she never left I seat to check on my car. I even explain to her if the car wash is the only thing that's left please do not wash my car.!! it wasn't until another member of service went and checked on my car that I received the keys. The full inspection and service of my car was complete. However, none of my concerns were addressed. !! I now need to set up another appointment with the advisor that I normally use and have him take a look at my car!!
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September 2023 by Ron Foster
My wife and I bought a brand new car from them with a service agreement back in 2021. I will say the car buying experience was great. However somewhere along the way they messed up our paperwork on the service agreement and we can't have it serviced under the agreement, so we decided to reach out them numerous times and they will NOT call us back. Shocking that Lexus advertises such good customer service yet our calls have not been answered. Would not consider or recommend using this dealership again.
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September 2023 by Chinhak Rith
We have been happily working with Alisha for the process of getting the Lexus 2018 RX 350L. 100% satisfied with her customer service all and every time we meet her. I will recommend friends and family who are looking to get the vehicle in the future. Wish her and her dealership success in the business.
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September 2023 by Jennifer Struble
Want a superior vehicle purchase without all of the typical "sales" hassle? If so, look no further than Alisha at Lexus of Clearwater, FL.I flew in from MN to purchase my vehicle. Alisha took care of EVERYTHING over the phone so I was all set to go when I got there. She listens, finds what you want, offers exceptional service, is consultative and goes out of her way to make your experience the most wonderful process possible. The beautiful thing is her behavior is not because it's her job or policy at the dealership. It's because of her individual value system and inner beauty as a person. She truly cares about her clients. It's about helping people find the vehicle they want, not about a commission or sale. Yes, she has a job to do, but she does it in a way that unites the two concepts (sales/quotas and belief system) together in the best way possible.I would highly recommend the dealership -- all because of my interaction with Alisha.
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September 2023 by Bert Langdon
Had a good car buying experience with this dealership. The staff is both polite and professional.Our one concern was the amount of time it took to complete delivery of the vehicle. What should have taken an hour ended up taking 2 1/2 hours.We could have saved a lot of time by requesting and executing copies of all documents in advance of the delivery appointment.All in all, we are quite satisfied with the dealership's service and pricing, and would not hesitate to buy another vehicle from them.
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September 2023 by Michelle H.
Terrible customer service no one ever answers the phone in service department I've been trying to bring my Lexus in for a week with no response! I drive four hours to Lexus of fort Myers because of how terrible the service is at this location
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August 2023 by Francis P. Bungue
Lexus of Clearwater has undoubtedly left an indelible mark with their exceptional service and commitment to customer satisfaction. Our experience with them was nothing short of amazing, as we had the pleasure of purchasing not one, but two cars that perfectly matched our needs and preferences. From the moment we stepped into the showroom, it was evident that their team was dedicated to providing an outstanding car-buying journey.Preston, Tyler, and Sidney, the standout stars of the Lexus of Clearwater team, truly went above and beyond to ensure our utmost contentment. Their professionalism, knowledge, and genuine care for our preferences were truly commendable. With their guidance, we were able to navigate through the plethora of options, making well-informed decisions that left us genuinely thrilled with our purchases. Their dedication to ensuring that every detail was met and every question was answered showcased a level of commitment that is rarely found elsewhere.
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August 2023 by Victoria Avery
I recently had my vehicle serviced at lexus and I am extremely satisfied with the experience. From start to finish, the service was top-notch and exceeded my expectations.Firstly, the staff were friendly and professional. They greeted me with a smile and took the time to listen to my concerns about my vehicle. They were knowledgeable and provided me with clear explanations of the services that needed to be done.The service itself was done in a timely manner. The technicians were efficient and thorough in their work. They diagnosed the issue with my vehicle accurately and fixed it promptly. I appreciated that they kept me informed throughout the process, providing updates on the progress of the repairs.Furthermore, the pricing was fair and transparent. They provided me with a detailed breakdown of the costs before starting the service, so there were no surprises when it came time to pay. I felt that I received great value for the quality of work done on my vehicle.Overall, I highly recommend for vehicle servicing. Their friendly and professional staff, efficient service, and fair pricing make them stand out from other auto repair shops. I will definitely be returning for any future vehicle maintenance needs.
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August 2023 by Keith Robinson
I had a notably positive experience with this dealership, particularly due to the exemplary service provided by the sales representative, Anthony, and the sales manager, Anthony. Their attentiveness and prompt communication made the car-buying process a smooth one. They went to great lengths to find a car that fit my specifications, showing genuine commitment to customer satisfaction.They go above a beyond to ensure their customers are happy and this is definitely not a common practice with businesses today. Thank you, Lexus, for a very positive car purchase experience!
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August 2023 by Mari Scott
What a fantastic experience! Tyler H. Our Salesman was amazing all the way around from the moment we walked through the door until we drove off in our new car! Very interactive with us the entire time. LOVE the new car! This was a first time buying a new car from a dealership and I would definitely recommend to anyone looking to go to Lexus of Clearwater and see Tyler H.
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August 2023 by Samia T.
The worst service department I have ever been too. They are not willing to help the only thing they do tell you how much is going to cost you on less than 30,000 mile . I will never recommend to anybody.
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August 2023 by C S.
We bought a used Lexus and our experience with the salesman and the sales manager we're excellent. We have had it serviced twice since then and that went smoothly and have had no complaints.
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July 2023 by Scott Moore
Kevin was amazing from start to finish. Absolutely no pressuring or sales pitch tactics. He listened to what we wanted and found vehicles that suited our budget and wants. He made sure to go the extra mile even when he was off work to touch base and confirm information we needed for a car at that time we had not committed to buying yet. We were very pleased with the service and how they worked to have the car ready like new for when we drove out the lot. Thank you.
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July 2023 by Laure
I honestly cannot say enough about the great people I've encountered while purchasing my vehicle. I have also had the best vehicle services at this location..unfortunately I have been unable to return to this area and have yet to find competency close to this team. I am a young woman who is not often treated with the respect that I was given here. I have never encountered such an experience without judgment as most assume I am not capable of a purchase..therefore this was such a relief to have found such great individuals on staff!!
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July 2023 by Jess Morales
My experience was absolutely amazing and I couldn't be more thankful. The entire staff was welcoming, the building is immaculately clean and they have amenities for your comfort. I would highly recommend coming to this location.I can't thank Peter Viggiano enough for his help, and for making this such a smooth process for my family. You made sure we were comfortable and cared for ? I finally have my dream car!!