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January 2024 by Debbie Ollerman
Back in October, I wandered into the Countryside Mattress Firm to test out some hybrids with the idea of seeing what I liked, then buying something cheaper, but hopefully similar, online. Then I met Randal! Mattress Firm needs to do whatever it takes to keep this guy around, let me tell you! He is personable, knowledgeable, and really works with you to help you find what you like and don't like. He spent a considerable amount of time with me.... and then I left. Came back two weeks later with my husband and he helped us again - again spending quite a bit of time having us try out several beds to get a feel for what we wanted. And again - we left.We went home and talked and decided it was a big enough purchase to warrant the expense and be assured we were getting something we liked. And we were very impressed with Randal's customer service! So, two weeks later we made sure Randal was there and went back to purchase!We got our bed and I actually did not like it. Slept on it for 26 nights, went back to plead my case to Randal. As soon as I told him I was unhappy, he didn't need any details and was ready to make it right! That is great customer service. I made my choice on a replacement with no hassle at all, got it, and LOVE IT!I made sure to go back to the store and thank him and let him know this was a good choice. Finally, If Randal had not been so helpful on my very first visit, I never would have made that 2nd trip back to the store. That is the power of a great salesperson!
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January 2024 by Marcy Trivette
John and Steve provided me with the perfect bed frame for my mom's mattress. They were both so friendly and kind. All of my questions were answered. I highly recommend them for your mattress or bed frames needs! Kudos guys!
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January 2024 by Nadine Applewhite
The sleep expert Randal was great. He took the time with me to explain every type of bed and comfort level and what it was made out of, aswell as the sleep quiz. He helped me find a bed and fram that is in my price range. He answered all my questions. He was also great with figuring out my back aliment. Over all he was great. Im very thankful.
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December 2023 by Hazel kelly
Randy was great! He took time to actually hear our concerns and questions. He was extremely knowledgeable on all the products there was to offer. Buying a new mattress was definitely something I considered to be a stressful event. Randy definitely made the experience carefree. Thank you so much Randy, I would recommend your sleep expert services to all my friends and family.-Elan and Chris
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December 2023 by Yannely Martinez
I really needed a mattress that would help me sleep better and be within my budget. John was extremely knowledgeable and helpful in helping me choose one. I also purchase the adjustable bed frame for it.The Customer Service was excellent.I recommend The Mattress Factory !
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December 2023 by Charline Fisher
I called to ask if the store stocked a low profile foundation and even though they didn't have it in the store I called. Randal took the time to check all stores. The end result was no store had them, but Randal assisted me further and 15 minutes later I had purchased and Randal had set delivery for 2 days later. Easy Peasy!Great customer service.
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December 2023 by Lauren C.
With a decent number of mattress stores around we're glad we walked into this one first. Randal is the best! He was very knowledgeable and kind. We walked out happy with our order.
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November 2023 by Erika Irby
Randall was very helpful and knowledgeable. He worked to help me resolve an issue I had with an existing bed at home in addition to helping me get a new bed so both my kids were set up.
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November 2023 by Ray Simms
Randall was very knowledgeable and straight forward. There was no pressure and multiple mattress options were reviewed. We came away feeling the decision we made was the right one.
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November 2023 by Natalie Luengas
The employee who helped us was very knowledgeable and kind. He explained to us about mattresses and how it would help my spinal position and rest. Great employee and great job!
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November 2023 by Lin S
A great experience at every move! Joe greeted us as we arrived, and walked us through each part of the decision making process. (5stars!)Delivery was speedy, friendly and right on time. I am VERY pleased with my choice of where to shop. 5++?
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November 2023 by John Bryan
Just moved my grandfather down to the area and needed to get him a new mattress and frame. Randy greeted us and was super welcoming. My grandfather is very particular and he was able to take what information I gave him and get us a great setup for a phenomenal deal. The whole process was quick and painless and randy made us feel comfortable and welcomed. Randy is a great asset to the store and the company and highly recommend working with him!
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November 2023 by Lindsay Schuman
Had a great experience with John today at Countryside Mattress Firm. I feel satisfied with my purchase. He was informative, respectful of time, and overall made shopping for my first mattress a great experience. Looking forward to some restful sleep ahead. Thanks again!
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November 2023 by Paige Harcourt
My experience with mattress firm in the past has always been great, but this time it was just as fantastic. I went in not expecting to necessarily buy, but kind of knew what I wanted. Randal was excellent! He didn’t try to upsell me, he even gave me a really great deal I probably wouldn’t have gotten anywhere else. He pulled out his muscle with bringing out beds for me to try, and even sent me to another store to try a mattress he didn’t have in stock, just to make sure I made the right decision. I am so excited to sleep on my bed, and thanks to Randal, I believe I chose the right one for me! Thank you!
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October 2023 by Sarah Davis
Steve was an absolute gem! Kind patient and knowledgeable! I had my two children with me who were frankly all over the place and he showed my 2 year old over to the adjustable bed frame and gave him the remote so he could try it out! I just loved his friendly professional spirit! We purchased a king firm mattress and he made it such a joyous experience!
