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October 2023 by Marvin Dodson
I've known Chris for decades now and he is the absolute best around! He is fair and honest and always has a great deal for whatever your income.
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September 2023 by Misty Bain
I always go to this metro because Chris he is always willing to help takes his time with u so u understand but can also multi task
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September 2023 by Christina Rose
Horrible customer service. I spoke with Chris and he was very rude and demanded I gave him my name before he answered any of my questions. I will never do business at this location ever again.
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June 2023 by Bill Riddle
I was delighted with the service and friendliness of George and Chris. I went in with a battery problem on an old iPhone 7. While I passed the time learning about their native country, Syria, Chris found a used battery (with 82% life on it) and installed it. This only took 20 minutes.They quoted me $60. When I put the money on the counter, he said it would only be $20 because the battery was used. I tried to tip them each $20 but they wouldn't accept the money. I believe this is as friendly and honest a shop as you'll find. I highly recommend them.
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June 2023 by Shaina Punim
The manager Chris is truly awesome! He goes above and beyond to help with anything you need. I won't go to any other store. Whenever we walk in, we get treated like family.
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May 2023 by Shaina Ferguson
The manager Chris is truly awesome! He goes above and beyond to help with anything you need. I won't go to any other store. Whenever we walk in, we get treated like family.
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May 2023 by Desaree Rosado
I had just come from another metro store. I was so disgusted with the treatment I was ready to leave metro after over 10yrs of being with them. I went to this store on drew street and they tried to help me. It was all I wanted. My problem couldn't be resolved but they tried to help. That is what you want from customer service. I will continue going there from now on. They were wonderful and managed to change how I felt about leaving metro pcs.
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May 2023 by C Ugaz
Excellent customer service at this store, thank you chris. You made our purchase of a new phone new case and screen protector a pleasure.
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February 2023 by Rob Guerra
Chris, the owner, has been the sole reason I have been with metro, about 15 years. Good knowledge, recommendations fit the application ( business versus destructive daughter for example) He backs what he sells.
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January 2023 by Giorgio Stylle
Went in today to see if there were any potential upgrades for my phone which I've had with Metro for 3 years. I was met with possibly the worst customer service I've ever experienced as a consumer. When greeted by the staff behind the counter who was a younger, tall gentleman he chose to address me by my description, which was a hoodie I was wearing and said to me "How can I help you Mr. Akatsuki" rather than "How can I help you sir."When speaking to the man regarding my intentions of my visit I was immediately met with hostility, and when I asked about the online promotion I came in for, was immediately shot down and was told I'd need to pay a much more exorbitant price. I asked the gentleman when I was met with this information if there was anything comparable to offer, so I could maintain allegiance with Metro and possibly secure this gentleman a sale and was again met with hostility, and was actually told to seek another service provider. Having a career in customer service myself this behavior was absolutely unacceptable and if this was my employee, he wouldn't be my employee for very long.I wish I would have gotten this mans name for this review before I left, but I was so angry at this service.Shoutout to the gentleman working 1/15 at Metro PCS on Drew St, I'll be joining the Verizon army for better customer support.
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November 2022 by Barbara Harlow
Bad service. Seemed to not want to help transferring old phone to new phone Either talked to her about the fact I wanted to buy a Galaxy note and she was just whatever didn't even say she had the order one that she could order 1 went to another metro much more helpful
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October 2022 by Manuel Cordero
Excellent service good friendly environment thank you
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August 2022 by Ryan Simon
This is the only Metro we use. The owner is such a nice guy and takes care of us.
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August 2022 by Nicole “mummah.darling.reviews” Bourque-Wiley
I went in to get a new phone because my older phone was ancient! The owner is such a nice man, Chris! He gave me a really awesome deal & I walked out of there paying LESS then I expected! I got the new Motorola Moto G Power (2022) & I ABSOLUTELY LOVE THIS PHONE!!!!! The features are AMAZING! Quad Camera with 50mp, which is a digital camera, micro camera, screen record & do MANY OTHER AMAZING FEATURES!!!!! Screen is big, which I LOVE, Internal storage is great, good speakers & the phone itself is pretty thin & sleek for being a bigger phone! I TRUST Motorola because they've been around forever & because my VERY first tech device was a Motorola beeper when I was a teenager in the mid-90's! I also love how there are plenty of skins/cases to pick from for this phone & MANY OTHERS at this location! I was in & out in less than 20 minutes! I have already & will again, recommend this store if you're looking for an awesome deal & amazing, kind support from Chris!
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July 2022 by Donnice Smith
I called Chris to see if he could switch my broken Tmobile phone, over to a replacement phone from T mobile, and, he said sure. Got to his shop, he did what was needed. Put the phone back in the case, gave me a smile and said thank you. I appreciate the fact that he took the time to help even tho it wasn't a metro service.......
