-
April 2024 by Bertha Calderon
They cancel my appointment with out letting me know.Had to cancel my job, school etc .They did not help in any way .
-
March 2024 by La S.
Stacy & Stephanie. Friendly, personable, professional ?
-
January 2024 by Valeriia Kletynska
Bad experience. They made a totally different glasses frame than I had chosen. Not recommend.
-
January 2024 by Владислав Скрипец
Waited for the glasses for more than 2 weeks and when arrived to pick them up we found that they used another frame, not the one that we chose. Wait 2 more weeks? No thank you, never come back again.
-
December 2023 by Toaster Kinzie
Dr. Phillips and the staff were all awesome. I’m shocked at any negative reviews as my visit was great. They were thorough and even had affordable lenses and frames. Dr. Philips might be newer to this location, but he seemed very knowledgeable and took his time to explain the process.
-
December 2023 by Joe Redmon
My nose pad broke so I took them back to My Eye Dr and was told by Terry and Stepanie that they could not change a nose pad without a Doctor present, he was not working today. He claimed it was a Florida law. So in the pouring rain a went to Walmart Vision Center and the optician there happily changed my broken nose pad. I asked him if what I was told was right and he said only an optician has to be present. Terry is a licensed optician. Interesting. Called several other places and was told the same thing. Thanks for making me walk through the rain to take these glasses somewhere else to get them fixed. Not coming back.
-
October 2023 by Francine Ocampo
I had a great appointment today. Doctor Hossenlopp is great at communicating and explaining. Stephanie was fantastic.I was given a selection of frames to look at and pick from. Terry who did the fitting explained all of my insurance coverages and was fantastic with the recommended additions Terry was also very helpful with processing a warranty on an old pair of glasses Great office. Wonderful service all around.
-
October 2023 by Neils Larsen
The receptionist was very helpful, the rest of the staff are terribly rude. I asked the gentleman that was sizing my glasses if the Doctor wrote me a script, he got all upset and said something to me that I won't repeat. Someone is going to punch thatA-hole right in the nose. The entire staff will not answer questions , you can forget about getting an eye exam, alls they do is fit you for expensive glasses. The joint is nothing more than a high priced glasses mill .I would highly advise you to seek other optical options.
-
August 2023 by Justin Berghmans
Good staff, friendly doctors, horrible billing and customer service. Charged twice for same service weeks after office visit. The location and staff is great, but I will go somewhere else to avoid being double charged.
-
July 2023 by Paula J.
I had to change optometrist because of Medicare. I was skeptical, especially because of the name of the place. What I found was a very competent medical assistant, optometrist (Dr H), and great support with glasses. I appreciate it very much that the medical assistant really listen to me about my aversion to having my eyes tested. I'm very squeamish. She took great care explained everything in great detail, and was very clear about any additional costs upfront, allowing me to make choices about what I would, and would not spend money on. Dr. H was very compassionate, explain things in great detail and helped me to get much improved prescription. I highly recommend this place.
-
June 2023 by Normajean Smith
There was an issue with my new glasses and Stacey the GM responded to my review and took care of everything. She didn’t have to-customer service has slipped so much everywhere and it was delightful to have such a great experience. She is a gem I hope Myeyedr takes goooood care of her.
-
May 2023 by Annaliese De Leon
Incredible people from the front desk to the doctor himself! As a newcomer to the area, finding a new eye doctor was a little scary but they welcomed me and explained everything thoroughly; everyone was so kind and helpful! Great people and great, knowledgeable professionals.
-
May 2023 by Michael Marshall
Such wonderful people. Everyone is patient, easy to understand, explain each step of the way, and they don’t rush you. The doctor is thorough in his exam and provides helpful information and suggestions.
-
March 2023 by Jen's Hair Expectations (Jen's Hair Expectations)
Went in today for my 3:30 appointment and was told dr was running 30 to 45 min late. It would have been nice to get a call that dr was running late. Then I leave and call to see when dr would be ready for my appointment and was told they couldn't get me in! Horrible customer service.
-
March 2023 by Ljubica Popovska
I am very satisfied with the lady who received me and did all general tests and questions. Then the doctor came up, as well, very very satisfied from him. But, the blonde lady at the end and of course the less important give me rude and poor answer on my very simple question.She need to go through education of basic manners or just jump back at her early childhood solve her complexes. THANKS DOCTOR
