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January 2024 by Kaitlin Taylor
I might as well have yelled that I wanted to take a “large sum of money out”. While the teller I was working with was nice , and professional and trying to see if the branch could accommodate us. The teller next to her kept chimming in and telling us we’d most likely have to drive another half hour away and adding statements that were not necessary, as we were not working with her. Then the manager walks over to help and calls another branch to see if they could accommodate us and goes on with an entire conversation about how he didn’t feel good this weekend , while we stood there waiting for an answer .
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January 2024 by Dave Williams
Minorities beware
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November 2023 by Jennifer Molina
Very slow and not enough staff. Waiting for more than 1 hour.
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October 2023 by Amy B.
You have to maintain $5,000 in your checking account and their locations are sparse I think the the tellers inside have a specific pitch for new customers I don't like that being that I have sold everything from books to homes. The prose is it's easy to get a checking account and don't have to worry about your credit and their lacks on that which is a good thing for those of us that have low credit scores
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September 2023 by Akilah Aquil
Jeeb and Miranda were fantastic!! They went above and beyond to exceed my expectations as a member and made purchasing my first vehicle seamless. They walked me step by step through the process and genuinely cared about helping me through this major milestone. This is the care anyone should want for their children, family, or themselves.
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September 2023 by Peter Morales
The customer service representative at the front desk was very knowledgeable and efficient in handling my emergent issue. I think I spent more time locking up and unlocking my bike than it took for me to get a replacement debit card activated to rent a car for the weekend!
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July 2023 by Alex Fawbush
Had an appointment for a notary, showed up and no notary was present. They told me to come back the next morning and the notary would be there. It was no surprise that when I got there the next morning there was no notary, and I had wasted over an hour of my time traveling to this location.
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April 2023 by Linda Raszewski
I was Maranda's first customer on a Monday morning. My situation was confusing and somewhat of a challenge for so early on a Monday. Maranda handled everything with a calm, kind and professional manner. Thank you again, Maranda I feel fortunate to have had you take care of my business.
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April 2023 by Darnell Bryant
Great service! Very professional. 9.5/10Only the 9.5 because they seem like a smaller branch than I’m used to and seemed a tad bit understaffed. But great service.
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April 2023 by David Vargo
I have been a member for most of my adult life (40+ years) and have never regretted it. If you are eligible, do yourself a favor and become a member!
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January 2023 by Seth Robbins
As a military veteran I am very familiar with NavyFCU. I have been a member for years. I don't know what happened to this credit union but it is NOT the Navy Fed I became part of. They advertise that their focus is on the veteran and helping us achieve our goals and give great products to those who served. Well I can start a laundry list of everything they DON'T do to support their commercials and "focus on the those who serve". Instead you have a financial institution that is focused on one thing only THEMSELVES! They are preying on active duty and prior service members to increase their bottom line and profits all while fleecing their credit union members and providing lackluster if not down right poor service. The ONLY thing this Credit Union does decently is deposit check and their phone service team is pretty nice. Other than that their lending teams, business banking teams, and any other service team you would expect to provide superior service and assistance is far from "superior" and frankly just a sorry sad sack excuse for "financial services". Save your time, your money, your effort, your expectation of a credit union that actually cares for their members and GO ELSEWHERE!!! Navy Federal Credit Union may have served the service members, veterans, and their families once upon a time... now they serve themselves PERIOD hard stop!
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December 2022 by Dr. J. Matthews
Ordered a cashier's check online. Came in and presented my ID. Oblivious guy at the front looks at it, questions why I'm so far from Maryland. I ignored him. He then asked for my debt card. I've been a member for over 20 years...This is ridiculous. He then walks away to talk to others with my ID & debit card in hand. 5 minutes later, I went to get it back from him. I took it to the counter to get the checks. Teller then proceeds to read out loud who the checks were made to, and questioned me about if I live here or MD. The point of ordering online is to streamline the pick up process. This branch is by far the worst I've visited...In any state. Never again.
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November 2022 by Dr. Jaye Matthews
Ordered a cashier's check online. Came in and presented my ID. Oblivious guy at the front looks at it, questions why I'm so far from Maryland. I ignored him. He then asked for my debt card. I've been a member for over 20 years...This is ridiculous. He then walks away to talk to others with my ID & debit card in hand. 5 minutes later, I went to get it back from him. I took it to the counter to get the checks. Teller then proceeds to read out loud who the checks were made to, and questioned me about if I live here or MD. The point of ordering online is to streamline the pick up process. This branch is by far the worst I've visited...In any state. Never again.
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October 2022 by Richard Lee
I have had the privilege of banking at NFCU for 15 years, and I say this with the deepest respect, IF YOU HAVE ONE SINGLE NEGATIVE REMARK ABOUT THIS CU ..PLEASE PLEASE GO TO BANK OF AMERICA..WELLS FARGO.. or ANY OTHER bank of your choice! I would have to write a book of the times these amazing people went ABOVE AND BEYOND..(yes,retired navy) when I read a negative review I know in my heart this is some person who is an A-hole in their dismal life..does this sound harsh?? Perhaps, but I am 63 and HAVE banked at 90% of every single commercial bank and have the scars to prove it! IF YOU HAVE THE ABILITY TO CHANGE TO NFCU..and you do not change..YOU DESERVE WHAT YOU GET! ...poor service, people who do not give 2 cents about your problem..and lost in the shuffle..and that is the good part!
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September 2022 by J Wallace
As a Navy Veteran I opened my account here to take advantage of their advertised mortgage rate of 2 percent. They quoted me 4 percent which I passed on and got my VA loan from a DAV mortgage in Fort Myers. It was easy, on time and at the rate promised 2.45 percent. Also still don't have my initial deposit back from the credit union as they were concerned about fraud on the deposit. Your experience may be different but mine says don't bother. They are no friend to veterans.
