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February 2024 by Danielle Hopkins
A nightmare place to deal with. On day one we arrive to our unit and the door to our outdoor units hallway is WARPED and doesn't close, it's splayed wide open for anyone to come inside. Other than that tiny little padlock on your unit, anyone can come into this facility. I contacted the property manager, Jerry, he said "I already have a work order for that door there's nothing I can do". Fast forward 6 months and they raise my rent!!! Now its been a YEAR LATER and my rent is through the roof. The door to my unit hallway still hasnt been fixed and I am having issues with bugs/rodents/heat ruining my items and personal treasures. I am spraying home defense spray every month I'm there. Just got off the phone with the DISTRICT MANAGER, John, who was useless, telling me he can't do anything about my rate increase even though I've only been there not even a FULL YEAR. I went online seeing rates for only 60 bucks for my same unit. Despite having these issues they refused to lower my rate back to what it was. They trap you with an alluring rate online and then hike up your rate only SIX MONTHS later. They blatantly lie about fixing property damages and serious issues with units and then want more money. I'm out!
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January 2024 by Alexandra Lewis
I've been renting there for over a year. Finally got my stuff out last weekend and found rat droppings everywhere. A big dead rat inside on the floor. Soooo much of my stuff between duffel bags, plastic stuff, even wood furniture got chewed by the rats. The ceiling insulation fell off and onto everything. Had to throw away blankets and some clothes from smelling like rat poo and pee. Was very disappointed while moving stuff out. The bathrooms are always locked. And the dumpster I couldn't use to throw away all the nasty stuff so I had to take it all with me.
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December 2023 by Marie M
It was discussing with rat droppings every where and a big dead rat inside. I would not recommend this location. They also keep the bathroom locked so you can’t use it. And the dumpster is locked too.
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December 2023 by Robert Chmiel
It was easy to download the app navigate everything from the first payment to entering and leaving very convenient and simple. Glad we chose Public Storage
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December 2023 by Robert Ringheisen
Best storage in Pinellas county and the lady at the front is beyond helpful and it was a easy process 5 stars all around, ⭐⭐⭐⭐⭐
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October 2023 by Tiffany Middleton
I really enjoyed the easy process of renting a storage unit. The location was perfect less than a few minutes from where I was located. I also appreciate how organized, neat, and clean the place is kept. I will definitely refer anyone that needs a dependable, professional location to store their personal items. You guys rock and I’m so thankful.
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August 2023 by Larry Hedger
Was extremely helpful very pleasant to deal with thank you so much you are a lifesaver will only choose Public Storage from now on
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June 2023 by Chris Moe
See photosSay they are a safe place but ANYONE CAN BREAK INTO the lockers. AND RATS ALL OVER THE GARAGE UNITS painted and scraped the doors BUT WHEN THEY DID THEY HOT PAINT CHIPS AND OVER SPRAY ALL IN THE UNIT. NO customer service on-site guy and his son ARE NO HELP!! SON SITTN on patio told me to " get lost" when I asked a question.. the bathroom DOESNT WORK.. and sad attempts to " fix " the Insides MAJOR FAIL SEE PICS..
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June 2023 by Paul Perkins
jerry is the most helpful nicest person he has helped immensely during my stay at this location
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May 2023 by Sarah Lund
Jerry was awesome! We had a couple issues and he was able to take care of us efficiently! Thanks Jerry!
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April 2023 by Victor Martinez
Overall great experience renting for the first time with Public Storage. First, I lost my opportunity to rent a 10x15 unit due to me waiting so long. Jerry called early morning to warn me and encourage me to secure the unit. Even though five hours later the unit was sold he was able to get me a bigger unit for the same sale price as the original. He also managed to transfer me to a higher quality unit once I realized the one I leased needed some moderate repairs. All this was done with a positive attitude and a helpful spirit. No regrets renting from this company and lucky to have been guided by someone so helpful!
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April 2023 by kalah fitzpatrick
Jerry was helpful and saved me a bunch of money! Polite and efficient. Highly recommend!
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March 2023 by Sarah Fox
I spoke to Shaquan Drayton with Customer Care and appreciate all her help to get my account under review. She said they should review it in 24 hrs and will contact me. Any help to get a reduction will be appreciated. Thank you in advance.
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February 2023 by John Brockman
Had someone drive into my garage denting it so I was unable to open it. Got a quick response from the property manager Jerry. He was very helpful throughout the process making sure the work got done and I was able to access my unit again. Great service.
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January 2023 by C S
Jerry was VERY helpful, he was super swift and took a load off my shoulders in regards to renting a storage unit. All of the computer systems weren't cooperating and the customer service and patience he provided was great
