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January 2024 by Dinos L.
I see all these customer complaints on here obviously these people have never worked in retail before. All these entitled customers need to chill and show appreciation to employees there instead of complaining about little things, but then they complain when stores are short of help cause people don't want apply for jobs dealing with rude customers. I can't wait till this Publix converts to self checkouts like many of your other stores and piss these needy people off even more cause paybacks are a B! Hang in there Publix Employees u guys are doing an awesome job it's just theses needy entitled rude customers that need to be put in their place!
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January 2024 by Hannah Goebel
I love this pharmacy. They’ve always gone above and beyond to help me and keep me informed on what’s going on.
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December 2023 by Samantha G.
Honestly this location is the pits. It's too crowded and cluttered. If you want a Publix sub then you better plan an hour. The deli counter is extremely slow even when using the online system to order ahead.
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December 2023 by Liz Berman
Waited several days to get a common prescription filled. Than after finally getting it was told my insurance didn't cover it. Spoke to two techs on phone who didn't inform me until I got there. I will never get a prescription through publix again. Horrible communication and efficiency
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November 2023 by Karl Z.
Most Publix locations are Very Good but his location is GREAT!! The staff noticed I was limping (having just come from a small surgery) and offered to help me with my shopping. They even went and got a few items I forgot and cheerfully wheeled my groceries to my car. The young lady even helped me load them in. She was wonderful and would not accept the small gratuity I offered as she deserved it for her hard work. The Pharmacy is even BETTER!! They saw I was in pain and filled my medication right away so I could get home all the sooner. It's been a LONG time since I've experienced positive customer service from ALL the employees in a grocery store, but these folks are ACES!!
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November 2023 by Tyler M.
The store itself and staff are friendly but quite frankly something has happened recently that is concerning. I have found multiple different items full sku sitting over a month expired on the self for sale. So no quality control is being done. It's very disappointing that I have to check every item to make sure it's not expired when I shop this location.
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June 2023 by Mandie XXI
The service here should be the gold standard for every pharmacy that cares about their patients. There are several pharmacies closer to my house, but I get my prescriptions here because the staff is so helpful and so kind. I take multiple medications, so I've interacted with most of the staff at some point. I have never had a bad experience. The pharmacists, the techs - they're all amazing at a time when customer service is suffering everywhere else. I'm so grateful for their patience (I ask a lot of questions) and their solution-oriented approach has saved me a lot of stress when I have trouble with my insurance holding up a refill. I'd give 10 stars if I could!
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May 2023 by Fred Morris
The pharmacist Zack will not lift a finger to help patients even when it’s a Publix Pharmacy mistake. What happened to customer service?
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May 2023 by Pamela Pendleton
The service at this one especially at the deli is horrible. I have had issues before with workers back there talking and never acknowledged me. Tonight I had been waiting and 2 workers walked past me and what looked like a lady manager and they all ignored me never said please hold a moment or anything. acted like I wasn't there. We are not going back there they need better customer service training in the deli department
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December 2022 by Mike Bain
The staff there are very friendly, professional, and they answer and questions the best they can. Eric,Serene, Rick, Courtney, and these are only a few names I remember. But they are great and go above and beyond for the people trying to make it everyday. With their medications. Thanks to the whole team and pharmacist at publix on gulf to bay
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December 2022 by Jason Mauldin
This is one of the only pharmacies that staff is kind and non biased. A++
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November 2022 by Greg G.
Quick check in for blood pressure check. Clean and large store. Pretty much the same as all of the Publixes' I have been to in the past mostly on vacation in Florida.
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October 2022 by Myke Myers
Been told a pick up date to arrive to pick up medication only to be told that's not my pick up date 8 times Including on my birthday when I was to be going out of town causing me to have to cancel plans and ticket. Now claims to have problems verifying prescription through doctor And instead of contacting doctor or myself they wait till I try to pick them up thinking they are ready to inform me of the problem For me to have to play phone tag with one and then the other now for about 3 hours with still no result. They are concerned for patience runs about as deep as their fake smiles And the pleasure they get in the authority they have in their job.
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August 2022 by Sue Daugherty Draughn
Just had fried chicken delivered by Instacart. We each ate half of a piece and the rest in the trash. This chicken was so salty you cannot eat it. Shame whoever did the frying screwed up this chicken
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May 2022 by Nitro Girl
I love this pharmacy. I have been coming here for a couple of years now. They have great customer service, meds are always ready pretty quickly even during peak hours, they treat you with respect and are very accommodating and friendly.
