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October 2021 by Alexander Wortham
Busy place!
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June 2021 by Ayeshia Jones
Terrible i had a 2018 car with lots of issues....my tire blew out and even though the car was fully covered the company told me the tires were not and roadside was not going to come so put the spare on....NEVER AGAIN
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October 2019 by Bobby F.
Ace rental car, also known as Economy Rent a car, has got to be the worst experience I have ever had regarding rental cars. Recently, 10/17/2019, and my wife and I decided to rent a car from ACE rent a car, being that we are local, and wanted to drive to Key West, we rented a compact car for three days. When I arrived at the location I was greeted and asked for my ID and credit card, I was asked if I had a return airline ticket and when I told the staff member no, I was local, I was informed that she could not rent to me because I was local. (Please keep in mind that I requested this car from Expedia 1 month ago) I then asked her if I was still able to get a car, and the sales clerk told me no, because I didn't have a return ticket, meaning airline ticket, and that she was not able to rent to me. Because of this, I had to find another rental car agency, at the last minute, putting extra work, and stress in addition to the stress I already had. I will say this, please do not use Ace (Economy) Rent-A-Car, go to the airport and use any of the other ones that are located in the St. Petersburg, Florida airport you will get better service and a nice car. Thank you Bobby
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October 2019 by Steven L.
This appears to be a pretty "shady" company. We made our booking via Orbitz. We clicked on the "book now and change any time" option; however, both Orbitz and Economy claimed we booked the "pay all now" option. The two options were listed next to each other and the price difference was one dollar a day. I am POSITIVE I clicked on the "cancel at any time" option, but neither Orbitz, Economy, or my credit card would agree so I was left with no option except to pay the charge and use the vehicle-. We had to cancel our trip because of illness and at that time both Orbitz and Economy stated that we would receive a credit. WE NEVER HAVE. Their customer service department was the most unhelpful and belligerent customer service representatives I have ever dealt with. AVOID THIS COMPANY.
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August 2019 by Diane Bryant
A convenient airport to fly in and out of. We have experienced some delays here. It's a smaller airport but only four miles from our summer home. This makes it very convenient. They have a couple of car rental places in the terminal and they are always offering upgrades, which is nice. It's a direct flight from where we live in Rockford Illinois. I like that. There isn't a huge line for security check. They do have a restaurant upstairs but I've rarely seen it open for business. The gift shop is rarely open when I've been there. There was a storm going on last time we were there to pick up a friend and they circled the airport for over an hour waiting to land due to lightning. It was a little frustrating for my friend as well as us however, safety comes first!
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July 2019 by Skmays827 Iamtheman
The people are great! They clearly explain certain rules specific to Florida that are very helpful to your travel plans.
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December 2018 by Glenn White
Oh, but for the construction. Plan on an extra 30 minutes for parking, shuttle, and detours.
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September 2017 by contact pt
People, don't rent from them.!!!! They don't offer unlimited milage even if you are booked with unlimited. The cars offered are very basic and overpriced. You haven't seen worse customer service and unprofessional agents.
