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November 2024 by Your Davis
Johluce Davis here. Let me tell you how much of a lifesaver this tow company is, they work with you as best they can and they are Swift in their efforts!! I have been stuck on the side of 275 for most of the night it was 64° and I couldn't nor my insurance company could find anybody who is willing but stepps we're willing and even though it was a complicated tow and very complicated circumstances surrounding my situation they made it nice and easy, and they actually went out of their way to save me some money and put my stress to ease! Not that I'm anyone special but I would like to say I don't do many reviews on places but they are definitely worth the review and they are worth your time give them a call they will help you!!!!
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May 2024 by Ben Vreeland
Go tow, however axle gasket was destroyed when driver reinstalled. That’s not the problem, the fact that he didn’t tell us was the issue.
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March 2024 by Killian Medina
Rusty was great, very polite and friendly
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March 2024 by Eric Haberern
Had a horrific experience with Jeremy the manager, he started swearing on the phone because I asked for a refund
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March 2024 by Jacques Chabot
Penallas County has been cracking down on trucks that park anywhere to go home in the county. The laws here for overnight parking in Penallas County are just as bad as Palm Beach County FL. Just getting permission from the owner of the business is not good enough. The county has contacted the towing companies to go get you and impound your truck! Like I said, it is not the County Businesses, it is the County Legislature. This county has gotten to be so bad. I would move out of this county if I could.
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October 2023 by Jameshia
Horrible
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October 2023 by Richard Perez
Needed my daughter’s car towed to car dealership. Called shortly after 8am, a real person answered (compared to please leave a message system - ugh) and the truck arrived within 30 minutes just as they said. The driver was professional, courteous and prompt. Got the car loaded quickly and delivered to dealership. Thank goodness I don’t need a tow service often but I have a favorite now.
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October 2023 by Stephanie Crain
Justin, The driver was amazing! He was so kind professional and informative, not to mention the way he can maneuver a truck that size in our parking lot was very impressive!Service: Car towing
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September 2023 by Erick Wolf
Jacob, I believe his name was, was phenomenal. I don't normally leave reviews, but given that the directions took him to the wrong place. When he did get there, he was quick, resourceful, friendly, communicative, and last but not least, went an extra mile to help us out. Overall, I was glad to meet him. I am grateful for his help. Keep doing what you do best, man!
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September 2023 by Corey Foxworth
Great company. I have AAA . I was stranded for 2 hours no reply. I called Stepps... truck was there in 12 minutes. Professional service from customer service to driver drop off at my residence. I highly recommend ! AAA SUCKS!
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July 2023 by shawn clifton
Ralph is extremely unprofessional and rude, offered my help to get 2 pieces of equipment off of his truck to help prevent damage to hydrostatic units and was rudely told to get away from his truck and "he got it". Justin is the only nice guy I've met thru this company. 0 out of 10 do not recommend
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July 2023 by THE GoDLiKe MIKE
Towed my car and instead of bringing it to the repair shop dropped it off across the street in a parking lot charged full price for the tow. Scammers. Unprofessional. Incompetent
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June 2023 by Amber V
Terrible company. Will never use them or recommend them ever. Too expensive and horrific customer service. Phone calls go unanswered and the management is a joke. Go with Joes!Service: Car towing
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September 2022 by James Sparks
Currently an employee and it's such a great place to work.
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September 2022 by Aaron W
Always friendly, great equipment.
