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November 2023 by Stephanie Thomopoulos, Coldwell Banker Realtor
Easy and fast rentals
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July 2023 by Shannon Parriah
At the early am staff in the rental dept are super friendly and attentive.
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April 2023 by JOHNNY SCOOBY
Very good customer service.
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April 2023 by John T
Every tool I have needed so far
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December 2022 by Lori Lyn
If you are considering Home Depot for a project..run! I gave up $4000 to do the right thing and share my experience with you…my experience with Home Depot is as follows❤️ Re: job #11128950 My name is Lori xxxxx and I have been in contact with you at various times through the duration of this project. Here is a recap of the issues involved: -projected time required for project initially one day (June 29) morphing to weeks then months -window manufactured incorrectly requiring a reorder -glass door panel installed with cracked glass requiring replacement -all window screens installed backwards and ripped. -window sash damaged requiring replacement -door trim installed without prior approval or discussion resulting in negative esthetic changes to the structure -installed window was inoperative requiring repair. The time I was required to provide for this project far exceeded what I was told to expect. Home Depot’s mistakes cost me tens of thousands of dollars in lost wages. As an airline Captain a day off means not flying a trip, which can mean 3-6 days of lost revenue. In addition to the financial cost, my integrity was attacked including Atlanta personnel accusing me of lying regarding lack of notification for the time this project may require. I have all correspondence available for review. I endured misogynistic and disrespectful attitudes, actions, and words from your installation contractors. I was told I was behaving like a cop when I asked to see Home Depot identification. I was told parts for the windows did not exist, and then I found the parts discarded in the garbage. I was told parts did not need to be installed because the installers did not want to install them. I was talked about in a derogatory manner in Spanish. Unbeknownst to the contractors, I speak Spanish. I was shown one color and type of trim which I approved, and then the contractor installed something else claiming it was the same. When I held the sample next to what was installed, the difference was obvious. When caught in the lie, the installer walked off the job leaving a 200lb glass door panel balanced precariously against a wall along with trash and other hazardous materials. The financial and emotional costs created by Home Depot’s mistakes have been excessive. I expect a company that prides themselves on the quality of their products, workmanship, and guarantees to want to rectify mistakes to the best of their ability, not the least. The dismissive email I received from Home Depot stating their offer of a $2500 rebate was fair compensation “and they were sticking with that”, was insulting in tone and amount. I don’t expect something for nothing, but I also don’t expect a purchase to cost so much beyond what I was told to anticipate. We all pay for our mistakes one way or another, usually financially or with our reputations. We don’t always choose to do the right thing, but we always feel the consequences of our choices. Your customers expect Home Depot to do better. I hope you do too. Sincerely, Lori xxxxxxx
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October 2022 by Michael Mullady
Very easy to rent and return what we needed. Will come back if we need to rent anything again in the future!
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September 2022 by Purple.Passion
Staff was great.. accommodating to my needs... Great experience.
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June 2022 by Mister Iwasthere
Very convenient way to rent tools
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January 2022 by Puple.Passion
Staff was great.. accommodating to my needs... Great experience.
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January 2022 by Chris M. H. Lampe
terrible service and terrible policies. I placed an order online for a van rental. the morning of, I get a text saying they have canceled the rental because they aren't in stock and it will be 3-5 days to get my $150 deposit back. I called the store and they didn't help or offer to set us up at another location. I called their corporate number but they said the customer care department is closed and the online help people can't help me (even though I placed the order online). now I'm stuck with no truck and I can't even go anywhere else because they still have my money. 0/0 service would not recommend
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November 2021 by Thenickalicious1
Staff was great.. accommodating to my needs... Great experience.
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November 2021 by lisa marks
Great service and always helpful
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October 2021 by Rachel B
The guy working this counter was really nice. And helped me out last 30 mins they where open so I could rent a drill to fix my bed..
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September 2021 by Rachel Boyer
The guy working this counter was really nice. And helped me out last 30 mins they where open so I could rent a drill to fix my bed..
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August 2021 by Sandra Ngo
horrible customer service that mocks there customer Kim at the register was horrible no people skills and does not know her job. I will be contacting corporate regarding my service today.. the lady does not understand a home Depot gift card and a coupon two different things. then has nerve to run her mouth and make fun of my husband because he is Asian mocking him how dare she. nah nah nah nah.. this is unacceptable. so racist. you do not treat people this way. a coupon Is discount for merchandise gift card is a form of payment like cash the rest of the balance applied on my home depot.. taking this to CEO of home Depot