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December 2022 by Lori Lyn
If you are considering Home Depot for a project..run! I gave up $4000 to do the right thing and share my experience with you…my experience with Home Depot is as follows❤️ Re: job #11128950 My name is Lori xxxxx and I have been in contact with you at various times through the duration of this project. Here is a recap of the issues involved: -projected time required for project initially one day (June 29) morphing to weeks then months -window manufactured incorrectly requiring a reorder -glass door panel installed with cracked glass requiring replacement -all window screens installed backwards and ripped. -window sash damaged requiring replacement -door trim installed without prior approval or discussion resulting in negative esthetic changes to the structure -installed window was inoperative requiring repair. The time I was required to provide for this project far exceeded what I was told to expect. Home Depot’s mistakes cost me tens of thousands of dollars in lost wages. As an airline Captain a day off means not flying a trip, which can mean 3-6 days of lost revenue. In addition to the financial cost, my integrity was attacked including Atlanta personnel accusing me of lying regarding lack of notification for the time this project may require. I have all correspondence available for review. I endured misogynistic and disrespectful attitudes, actions, and words from your installation contractors. I was told I was behaving like a cop when I asked to see Home Depot identification. I was told parts for the windows did not exist, and then I found the parts discarded in the garbage. I was told parts did not need to be installed because the installers did not want to install them. I was talked about in a derogatory manner in Spanish. Unbeknownst to the contractors, I speak Spanish. I was shown one color and type of trim which I approved, and then the contractor installed something else claiming it was the same. When I held the sample next to what was installed, the difference was obvious. When caught in the lie, the installer walked off the job leaving a 200lb glass door panel balanced precariously against a wall along with trash and other hazardous materials. The financial and emotional costs created by Home Depot’s mistakes have been excessive. I expect a company that prides themselves on the quality of their products, workmanship, and guarantees to want to rectify mistakes to the best of their ability, not the least. The dismissive email I received from Home Depot stating their offer of a $2500 rebate was fair compensation “and they were sticking with that”, was insulting in tone and amount. I don’t expect something for nothing, but I also don’t expect a purchase to cost so much beyond what I was told to anticipate. We all pay for our mistakes one way or another, usually financially or with our reputations. We don’t always choose to do the right thing, but we always feel the consequences of our choices. Your customers expect Home Depot to do better. I hope you do too. Sincerely, Lori xxxxxxx
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October 2022 by Chris Hardeman
What a draining experience just needed to rent a backhoe my truck was rated 20 lbs under couldn’t get it so our business rented a truck we had to have the owner a little old lady come down to rent the truck bc our business cards were in her name after proof of insurance etc they refused to let others also under our insurance drive the truck with the trailer he has become so political hopefully other available options arise
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August 2022 by Joyce Kenfield Curvin
We ordered a refrigerator and have waited WEEKS for delivery. Now the delivery guy says he can’t do anything with the water line even thought a new braided water line is included in the order. Then the number they gave us to call had no clue about what to do. So now we wait on a plumber to do whatever has to be done with the water line and wait again for delivery of the unit. This has happened to us before with other appliances from Home Depot. Shame on us for trusting them again.
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January 2022 by Justin Steele
parking lot stinks. but store is ok.
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May 2021 by Brandy Callahan
Helpful and friendly staff!
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May 2021 by Andrew Alexopoulos
trying to purchase carpet today 45 minutes till someone who knows how to cut carpet can be found. first the carousel could not move to bring our carpet roll around the lady associate was noy sure of the code, then the person did not have the codes to operate the roller machine, after 1 hour we gave up and left going to lowes tomorrow.
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September 2020 by Kathleen Hanson
Staff was very friendly and knowledgable. Good experience overall.
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June 2020 by David Stevenson
Great store but I saw many people walking around with out masks. As of yesterday in Pinellas county you have to wear a mask in public. Don't contribute to the problem Home depot, stop people coming in without masks.
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May 2020 by Lynne Pfaff
25 minutes on hold. Never got my questioned answered. Spoke for seconds to 4 people..transferred..in hold. Got service desk and asked if they could check computer..told no.
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April 2020 by Grey Gordon
Long story short. Ordered online for a sink and some accessories to be delivered to my home that were supposed to be picked up from Palm Harbor Home Depot.
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April 2020 by Trey Jones
Friendly, helpful staff. Always well stocked. Great service
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March 2020 by John Czepiel
The service is top notch, employees are extremely helpful no matter if its with products in the isles or customer service up front. Thanks so much for all the help ....you're the best!!!!!!!
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January 2020 by Nicholas Anthony
The customer service at Home Depot specifically this location is an absolute joke. From the inability to help with knowledgeable information on existing to orders to the overall rudeness of the employees it is disgraceful. I have been a HD Pro member for 18 years now and my experience today will end this relationship. I will now happily drive the extra couple miles to their nearest competitor.
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July 2019 by Chris Galati
Truly a disgrace if a store. I bought my first home and decided to remodel. Part of this remodel included flooring in which I pursued Home Depot. During the ordering phase, customer service seriously lacked skill as evidenced by employee answering numerous phones and joking with staff while ordering my floors. This resulted in numerous ordering errors where I had to fix the items. The floors took 3 weeks to deliver. Once floors were delivered, the floors were mostly destroyed
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December 2018 by Anne McKay
Efficient, friendly staff.