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August 2025 by PeaceWorkII
I have had excellent service every time Ive used this UPS Store. And I'm there often. Theyve always been helpful and courteous.
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July 2025 by James DeMoss
Out of the past 10 returns that I've submitted through this location, 30 percent were not processed correctly by the employees that work here. I've had no issues by the kiosk, but when something requires additional input by the workers, it has been more likely to be mishandled, nearly costing me over $1300.
Edit in response to owner: one instance was because your employee scanned one item twice and missed the other. The other was when I brought a $1300 spectrum return in with a label. The label didn't populate correctly in your system (probably spectrum fault there) and so the associate did something on the computer to get a new label, but it sent to spectrum third party insurance handler asurion. I kept tracking label in bowsing history so wasn't charged. The third was a printed label on a box that was handed off to employee, but must not have been scanned as the tracking showed never received.
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July 2025 by Susan Manser
Store #0130...Dylan is Amazing! Thank you for all your help!
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July 2025 by Gary Canellys
The staff at this store are terrible. The one employee Martin was pleasant but didn’t know what he was doing. I’ll give him the benefit of the doubt as he may be new. The other, Dylan has a lousy attitude and should not be dealing with customers! I’ll be using FedEx going forward.
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July 2025 by Terri
The staff is always so patient and helpful and i always accomplish my task.
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July 2025 by Finchvideos1988
It was easy to send a return and service was quick.
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July 2025 by Ioannis Giavaras
The main problem with the specific UPS store is the rudeness of the staff there.
I have experienced their attitude more than once and, frankly, I am thinking to not go there again although it’s very close to my house.
They all have adopted the same arrogant attitude towards the customers like they follow directions to behave in this way.
They need to realize that their salaries or commissions, whatever, depend on our business with them.
If they don’t like their job, and to my opinion they don’t, they can search for something else to do for living.
I have read other people’s reviews since several months even years ago about the specific store and all focus on the same issue, that the staff there is rude, unfriendly and not helpful.
That means that the staff of this UPS store do not try to reconsider their behavior and to become better but they continue on the same motive.
They do not have any excuse to behave in this way (like tiredness any time of the day, computer issues, etc.)
Professionals must be professionals all the time.
To be rude cannot be a part of their job.
So simple.
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July 2025 by Ta'rah Regnier
very nice! martin and dylan were working very hard when i stopped in. fandabidosie 😊
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July 2025 by Nathan
The staff was so welcoming
Definitely will be coming back!
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June 2025 by xuann999
This is the most controversial UPS store on the planet. Go here if you like drama. Write a review at your own risk, because the un-named, unidentified owner will become enraged and threaten to post 4K videos and audio of you in her store.
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May 2025 by Jean Nothmann
Matt was exceptional in taking extra time
with my Amazon return. Very considerate, patient with my elderly neighbor. Ember manages the store very well! I highly recommended this store for all your mailing needs.
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May 2025 by Bill Howard
The people, especially Ember, are great and the service is impeccable. What more could you ask?
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April 2025 by LINDA HAGERMAN
Matt was very helpful and I trusted his advice!
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April 2025 by Iris Melancon
Just spoke to the owner Lee and told him how wonderful his staff is. No problem is too large or small for these people.
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April 2025 by Debi Anderson
The associate was so kind in helping me return my phone! Thank you so much!
