-
September 2023 by M E
I love this branch! I come here frequently and the employees are all friendly and professional especially Joanna. She has an amazing attitude always welling to help. I highly recommend the branch.
-
May 2023 by Mrs Johnson
I received a check for my dad whom has been in the hospital since January. I have a Durable Power of Attorney which allows me to handle all my dads business EVERYTHING!I WENT INTO VALLEY BANK AND WAS TOLD BY THE LOCATION ON GULF TO BAY THAT I COULDNT CASH IT UNTiL SHE VERIFY MY POWER OF ATTORNEY AND THAT MY POA IS EXPIRED AND NEED TO BE CURRENT SINCE IT WAS CREATED BY MY DAD IN 8/2021. She TOLD ME LET HER HOLD ON TO MY INFO she COPIED it and said SHE WILL CALL ME AND aLSO IT NEEDS TO BE WRITTEN UP BY AND ATTORNEY. EVEN THOUGH IT HAS aNOTARY aND 2 WITNESES..WELL I GOT A CALL FROM WENDY AND SHE said No WERE NOT GONNA HONOR IT! SO I WENT TO ANOTHER LOCATION ON EAST BAY AND WAS TREATED THE SAME WAY BY RICARDO EXCEPT HE SAID HE WONT CASH IT BECUASE MY DAD HAD TO HAVE TO A ACCOUNT WITH ME ON IT EVEN THOUGH I HAVE A POWER OF ATTORNEY.. SO I WAIT A FEW DAYS GO TO THE TAMPA LOCATON on 7th Avenue AND WAS TOLD BY GLORIA THAT MY DAD NEEDED TO ALREADY HAVE a ACCOUNT OPEN TO OPEN ANOTHER ONE with valley bank LOL THE POA SAY I CAN OPEN AND CLOSE ACCOUNTS. So now I'm at this point I really feel DISCRIMINATED AGAINST AND FEEL IT MY SKIN COLOR!! A poa don't expire until DEATH. I had to start using my dad POA BECAUSE HE HAS TAKING ILL AND can't make his own decisions and it's crazy the hospital and everyone else honor it except VALLEY BANK!!
-
March 2022 by Jose Martinez
The online platform is a Joke and it cost 50 USD per month. The banks fee's are outrageous; I don't understand how this bank is in business
-
April 2021 by D L
I went with Valley Bank almost 18 mos ago thinking that it would be a more personal experience than that of the big banks. There are quite a few issues I've run across. Some are COVID related, some are policy. But the thing that really is bothering me most is that the only ATM working is on Gulf to Bay. Not where I care to go just because I need a Valley ATM! They're also shutting down branches. The location at the Airport Business Center was great, plus the ATM always worked. ATMS are really becoming an issue. Last month I had to drive over to Tampa! As far as policy, I was a bit miffed when I received a check with both of our names on it. They refused to cash a two person check unless my husbands name was also on the account! So I think after the stimulus checks are no more, I am going to try PNC Bank. In fact they were up north 25 years ago! They were good then. Hhhmmm...forgot about that account. Problem solved, PNC, I'm going back!
-
December 2016 by Kim Roberts
Jeanie Renfow and her team are always very helpful and go out of their way to assist us. We are always greeted in a friendly manner andleave with a smile !
