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December 2023 by *Dee* Dee
I have been using American Best for my eye care needs for the last five years, i’ve also trusted them with my children and elderly mother. With that said the Clermont location is new to me and I’m very dissatisfied with my service. The day of my exam, the young lady collected money for contacts that were not available. If I knew this I probably wouldn’t have purchased two boxes. I would’ve only purchased what was available to take with me that day. However, she assured me that I would receive a phone call Or a text once they arrived. After three weeks, I decided to reach out to them because I was concerned, As my contacts supply was running low and I needed the contact that I paid for . When I called the office, I was met with someone over the phone that was very rude and told me that I just needed to wait to receive a text message. Fast forward today it’s been two months. I still have not received a phone call or text message so I decided to call again. I was Placed on hold for 8 minutes, to be Told that after she spoke with her manager, that I could come and pick up my box of contacts that I already paid for. This was an inconvenience for me because I ended up having to purchase contacts elsewhere waiting on this company. I believe If I would’ve never reached out two months later they would’ve kept the contacts and my money. No one ever apologized or showed any regard. I won’t be coming to this location anymore. Winter Garden is not far and I got better service there when I took my son. If you choose to use this location, do not buy anything unless they can actually provide that product for you.
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November 2023 by Tina Watson
This store is beautiful and the staff was very friendly from start to finish. The check in was amazing, Marisela was very pleasant to work with. Raveena was very thorough with getting me ready to see the doctor and Dr. Lee was also amazing and answered all of my questions. The entire visit was very pleasant with the whole staff. Thank you for providing such excellent care.
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November 2023 by stuart milchman
The tech was great. Fixed my 5 year olds glasses in less than 5 minutes and was super helpful. Even helped me with the warranty issue with her second pair. Highly recommend!!!
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September 2023 by HUBERT
Excellent service... I love the Clermont Fl location. Plenty of parking. And GREAT service. Clean store with anything and everything you need done when it comes to glasses, contacts, or any eye exams needed. This location can do it all. And they are amazing.Thank you for making it so easy and pleasurable.
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September 2023 by Sydney Wiles
This place is amazing! I had the most wonderful worker help me pick out my glasses. I have very bad vision so it was hard for me to know what glasses fit my face without her help. I didn’t even ask, she came over and gave me lots of advice and confidence as she reviewed each pair. She was so friendly. Her name is Rebecca. I am not the type to ask for help or even burden someone long enough to give it to me voluntarily. But Rebecca was so warm and kind that I felt comfortable enough to flaunt different pairs of glasses for ten minutes. She helped me make a great decision. Highly recommend this place and shoutout to the amazingly helpful and sweet Rebecca!
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September 2023 by Joshua Carchi
Great prices great products and quick turn around time! Rebecca was a excelent source of valuable information. She guided me to a pair of frames that met both style and functionality for my active job and lifestyle. Thank you Rebecca!
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August 2023 by Sally Morrison
I’ve had the best experience working with the staff at the Clermont, Florida location. My first time using progressive lenses and they have been so patient and helpful. A great experience and excellent customer service. Thank you so much.
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August 2023 by Zsuzsanna Maia
America's Best- Clermont office - walked in with a broken glasses, in a matter of minutes a kind lady took care of my glasses, providing a special screw I need for my brand- free of charge! Truly appreciate the excellent service.
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July 2023 by Ken Law Purcell
I received my new pair of glasses today at America's Best, in Clermont. I was attended to by a wonderful young lady named Ms Ashley. She was very professional, and did an outstanding job fitting my glasses.
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July 2023 by Paul
Kristy just did a repair on my glasses as I walked in off the street as a courtesy. A smile and please and thank you still important to know and do. Thank you.
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June 2023 by Gregory Antoine
Americas best, more like America’s worst, they will not help you if you are overseas with a prescription if you lose your glasses or contacts. Apparently they are in the dinosaur ages, they don’t use email or even fax. They offer no solutions and don’t care this branch is and very disappointing policy. I will never purchase glasses from America’s best ever again. They expect you to have someone drop what they’re doing to go pick up the prescription to be able to take a picture, I offered to sign any legal forms necessary, since those are my medical records yet crickets and disappointment. Go to a private eye clinic, a little bit more money but you’ll have better service and you’re supporting your local business.
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June 2023 by VIEWPOINT D. Colon
Ms. Alexis Colon was very informative and mindful while taking care of my questions and concerns. Her demeanor, attention to detail and professionalism is an asset to Americas Best.
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June 2023 by Isabella Punto
The staff here are wonderful and so welcoming. They treat you with respect and are super thoughtful and available whenever you need them. The store is very clean and neat. Andrea is a great person to ask for when you need assistance. She had a great selection of glasses that she thought would look the best on me and she adjusted them so they fit just right. She is excellent and I definitely recommend asking for her.
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June 2023 by David Arruda
Came into the shop here in Clermont today to have my frames readjusted after I sat on them. The staff did an excellent job very courteous and professional. They were able to fix my glasses and there was no charge. I continue to be impressed with this company thank you so much
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May 2023 by MBSTA LLC
The exam and finding glasses was a great process everyone was helpful and answered all of my questions. However, no one called or texted letting me know my glasses were ready. They were sitting within the office for 6 weeks.
