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January 2024 by Carmela Guzman
Love this store so quite to shop @ plus so organized
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January 2024 by Greg Christensen
BJ’s strongly adheres to their 90-day return policy…even around Christmas, when many other stores give you until the end of January. Not BJ’s. Same 90-day policy no matter what. With Costco now in town with their very accommodating satisfaction guarantee (generally 1 year or more), I did not renew BJ’s and will pay my loyalty to a store that is more loyal to me. Plus—it always reeks of rotten chicken in this BJ’s.
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January 2024 by Karen Wasem
BJs has a lot of variety at good prices. I can easily find what I am looking for. I tried out Costco and brought a list of 6 often bought items and did not find even one. They do have a lot of other “stuff”. Also BJ’s is far easier to maneuver than Costco. Points for both: People are friendly.
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January 2024 by Khalil Khan
At the Clermont, Fl location, the air pressure machine was not working before Xmas and I went back on 1/3/24 and the "Out of Order" sign was still on it. The gas station attendant said to talk to the manager at the grocery store. The manager did not know about this. She said the attendant should have told her/management. Please fix your communication/policy problems. Remember, there is a new competition in town, COSTCO, so you should try to keep your current members!
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January 2024 by Joe Nobody
Usually find good deals here and I usually have a good experience but tonight was not one of those. I showed up to pick up an online order at 8:43 and the gentleman checking receipts on the way out was real quick to ask me if I knew they closed at nine in a rude way. Then on the way out, he scribbles on my receipt and says, have a nice new year in the most flat, disgruntled way. Probably not the guy you have at the front door fyi.
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January 2024 by Anthony Singh
Do not make the mistake of getting their at&t service. their sales person will lie to you to get you to join. my fault for being a sucker.
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January 2024 by Matt M.
All these years later and I love this place so much that I haven't even considered switching over to Costco. Sure the traffic over at Costco is a deterrent, but BJ's just has so much fresh food and the variety that I want, that there's no need to mess with a good thing.
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December 2023 by quinn man3
Decent place to shop. A few things about the selection they offer I don't like but no deal breakers. One thing I don't like about shopping here is condition of the shopping carts. For years the wheels have been getting worse and seem like a vast majority don't actually have 4 round wheels. Instead of fixing them they recently brought more carts but not nice new carts.... used carts that are in slightly better condition than the old ones, and it wasn't a lot so they are just got mixed in.
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December 2023 by Omar Roman
What a bad attitude from the warehouse employees when receiving. It seems that they are bothered by the truckers and they are bothered by the work. Poor in mind and attitude
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November 2023 by Michelle E.francois
Worst customer service experience coming from customer service rep, including manager on duty! Just a little reminder, there’s a new COSTCO opening literally 10 minutes away from this location on November 14th. So, you people might reconsider how you treat your customers. I’ll be canceling my Membership first thing tomorrow. ✌️
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November 2023 by Jenn McHam
WHAT. A. NIGHTMARE. I've never been able to login online and the physical club can't do anything about it except give you a phone number. Good luck with the virtual assistant when you call or the chat bot online! She repeats your member number back to you incorrectly, even when you can see what you typed into the keypad on your phone, and only knows a few phrases on a loop. In other words, they make it deliberately impossible to manage your account and especially when trying to cancel it. And yes, this is a direct reflection on this physical location because they represent the corporation in our local community and they are useless in regard to membership. Perhaps the sign out front should say "Hotel California."I suggest BJs fix their "ya know" if they want people to use them over the new Costco opening nearby in a week.
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November 2023 by Katie Klimowich
This club clearly doesn’t have their act together. I placed an online order for pickup and was not able to get it in time. But, they gave my order to someone else and still billed me! Clearly they’re not checking member IDs otherwise this wouldn’t have happened.
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November 2023 by Josh Dennard
Everything was great the only negative thing is that the floor is so slippery I nearly slipped and the restrooms are even worse with the floor, if you have difficulty with walking I definitely wouldn't recommend coming
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November 2023 by Carlos Aguilar
Customer service is more focused on getting you out of line then helping, with horrible attitudes. Thankfully Costco is opening soon
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October 2023 by Stephen M.
I haven't been in this location in probably 10 years. Recently one opened close to my home and we got a membership. I had other things up in the area and I have stopped for gas a few times but on this occasion I was doing some shopping and some other local stores and decided to look for a couple of items I needed. And then they only picked up one thing as I do a lot of price comparisons as I shop. I did however price out a few items I'm interested in with the upcoming holidays. I will be doing some cooking and have to try my hand at some gluten-free products. I found a bag of King Arthur gluten-free flour at a fairly reasonable price that I'm going to attempt to use. I haven't done a lot of dough making over the years and I know it can be a little different with different flours. If I was shopping for a larger household there are quite a few items I would probably buy regular at BJ's but I usually only pick up one or two items when I shop these days. Most of the prices are pretty good and it's quite convenient for gas. I think my only disappointment in this location was the fact that they no longer have a stand where you can get food to eat. I'm used to the locations that have hot dogs and pretzels and such on a deal. There used to be one of those here but no more.
