-
February 2024 by Laurie Acedo
Hate this bank! ZERO CUSTOMER SERVICE!!!!
-
October 2023 by Betsy Gates
Very good kind , fast patient, enjoy being there. The drive-thru excellent.
-
September 2023 by Richard Pittala
This branch has the best customer service. As soon as you walk in the door someone asks if you need help. A friendly down home feel. I live coming here.
-
September 2023 by ismail abdouni
The cashier lady (Angeles) was so rude. She didn't even say a world after I said thank you, just make me wanna change this bank.
-
August 2023 by Marie R.
worst service ever in my 25 yrs with this bank.....trying to get a free notary service///u get what u pay for..nothing ...no one ever available where i am at....must make online appt and drive tto numberouse branches to get service..
-
July 2023 by Kira Molloy
Nobody here knows what in the world they are doing or talking about. You check in with Employee A, they tell you to see Employee B. Employee B tells you they can’t help you and sends you back to A to talk to a banker. A tells you B definitely CAN help you, and refuses to add you to the list to see a banker because B can help you. Great place to waste an hour or more of your time without accomplishing the task you came to perform
-
July 2023 by Khemwattie Beharry
The old Spanish lady very old and racist. Angeles! Her name. No hello or hi or have a good day. This as 905AM MONDAY. Just like next
-
July 2023 by James Lamontanaro
They never answer the phone at the Citrus Tower location. They just tell you No one is AVAILABLE. GOODBYE. THEN I CALLED THE 800 NUMBER THEY SWITCHED ME TO THE BRANCH AND SAME THING. THEY HUNG UP ON ME
-
June 2023 by Toby Lane
I wanted to deposit money in my brother's account. Not able to deposit cash. Was told to deposit cash in my bank, then do a cash advance with card to brothers account at Chase. Reason so they can track the money. I provided i.d. and said, "Feel free to copy information and put in notes." That would be tracked, in my opinion. They said no. Told brother to switch banks. Bank not wanting u.s. currency with proper i.d. is really weird to me.
-
May 2023 by TRACY WADE
I was in search of a bank that could provide me with personalized service and I FOUND IT. Mr Narendra Singh was all that and more. He set up my accounts transferred funds, ordered cards, and made this as simple as possible. Highly recommend Mr Singh at Citrus tower branch.
-
May 2023 by Jillena Greer
Got EXCELLENT customer from Singh!!! So knowledgeable, he helped me open my business account and was able to explain everything and answer all my questions! He’s definitely an asset to this branch!
-
May 2023 by Gio Acosta
No bad experience with staff, but as a banking institution, they should invest in new ATM machines. It’s scary to make deposits then receive a receipt with a phone number to call if the deposit was incorrect. That was after attempting the inside ATM after hours and it returning cash I tried to deposit multiple times. Not exactly how I wanted to end my night after working 10 hours. Problems during the day and problems at night on multiple occasions for months. If the machines are repeatedly having errors, maybe it’s time for new ATM machines.
-
May 2023 by ELIDA Quinones
Rude rude and more rude . Will not process a wire transfered for me when the app or website its not working . Aasam or whatever his name is was rude and nasty and told me he was doing me a favor .... chase its a nasty bank with nasty employees.
-
April 2023 by Ashley NV
Carlos Thompson gave the best customer service ever. I would come back just for him. He made the process for me during a very hard time smooth and quick. He’s an absolute delight and endearing person.
-
April 2023 by James Deitz
I was in they're today and getting a withdraw the older brunette lady working acted like it was a bother fore me to make a credit card pymt any way next time this happens I'm closing all my accounts and moving everything over to PNC
