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May 2023 by Samantha Paz
The WORST TAX SERVICE I HAVE EVER HAD. DO NOT BOOK GO LITERALLY ANYWHERE ELSE
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February 2023 by wilbert jacques
Real professionals tax experts , fast service .
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December 2022 by Sylvia Rivera
We’ve done our filing with this service for a few years now prior to having a revolving door of different people working on our taxes. This past year’s tax filing was a total nightmare for my business and finding out also for 2020. Another review posted here from someone else expressed my same frustration and observations. I’m saddened, angry, and frustrated at the outcome and we are still suffering the consequences due to the failing of this online tax service. I do pray they do better and fix the wrong they have done for other businesses I dare say have been affected. Looking elsewhere for a reliable, empathetic, and considerate tax preparer/CPA.No sense in repeating what has already been said from other review.
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November 2022 by Roxanne LaBau
This is my 2nd year filing my taxes with Evolution, and both times it was a wonderful experience! My taxes are a little complicated, since I also have to file state taxes for work done in other states, and they are always quick to get the returns done. I have to admit I was a little hesitant to upload everything on the website (without needing to go and have everything done in person) but it has been really easy. And any questions I have asked have been answered amazingly quick. If you are looking for a great place to have your taxes done, definitely check them out!!
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April 2022 by Matt Curtis
This was the worst tax filing experience I have had in 25 plus years of filing.Evolution Tax Center did my taxes last year and they did an excellent job. Since then, the company seems to have (incompetently) attempted to scale and expand their operations. The ensuing changes/results destroyed my customer experience.1) After being required to fill out a long and cumbersome "individual Income Tax Organizer," anonymous representatives continued to pepper me online with questions that the organizer purportedly addressed. Last year, a shared Google folder and some strategically scheduled and efficient conversations had everything quickly and effectively completed. This year, an annoying online system, haphazard communications, and impersonal game of hot potato and telephone game led to 2 months of frustration and lack of faith with their process and personnel.2) The people I interacted with online were poor communicators who repeatedly failed to respond in a timely fashion. When they did respond, their English was hard to follow and their tax knowledge appeared all too limited. One example of several, they said I owed taxes on 529 earnings that were used for qualified education expenses. This error was not caught by anyone in their review process (despite the fact that I made a point of providing them proof that the educational expenses were qualified).3) Last year we met with our tax preparer and the entire process took a week. This year, we were bombarded with texts, poorly written online messages and urgent phone calls when they made a mistake. Occasionally, my questions were simply ignored. I never met a point of contact and the process took ~ 2 months!4) The experience last year was infinitely better, but somehow this year's invoice was more than 50% for "services" that were MUCH worse.I will not be using Evolution Tax Center again.
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April 2022 by Roxanne White
This is my 2nd year filing my taxes with Evolution, and both times it was a wonderful experience! My taxes are a little complicated, since I also have to file state taxes for work done in other states, and they are always quick to get the returns done. I have to admit I was a little hesitant to upload everything on the website (without needing to go and have everything done in person) but it has been really easy. And any questions I have asked have been answered amazingly quick. If you are looking for a great place to have your taxes done, definitely check them out!!
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June 2021 by Chad Wagner
They got me my highest refund ever! Nelson and the staff were very quick to respond and displayed a high level of professionalism when it comes to customer service. So grateful for all they did to help me.
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June 2021 by Greg Hunter
My consultant was extremely personable and knowledgeable. They asked detailed questions to ensure I hadn’t overlooked any earning and especially any deductions that would be to my benefit. I left feeling confident my tax return was accurate. I was so impressed I signed up for one of their audit protection offerings. I am certain I will be partnering with Evolution Tax Center for all my future tax needs.
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May 2021 by Stuart Mcphee
Would like to thank Gwen for her courtesy and knowledge on preparing our tax returns. Being a small business it helps to have someone knowledgeable like Gwen, thank you!
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April 2021 by Shelia M
I am impressed with Evolution Tax Center's professionalism as well as their direct and responsive actions. I saw the positivity even during my first time I contacted them via chat. Everything was done orderly and in a timely manner. Even when I had a few other questions they were handled in a precise manner. Thanks so much Gwen for being so prompt and I appreciate the team members for being so unified. Awesome job!!!
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April 2021 by Lorna Aclub
We are very impressed with Gwen. She is very helpful guiding us with our decision and give us honest opinion for the choices we made. We only met her that day but she made us feel very comfortable. She is so knowledgeable of the tax rules and we feel right of the documents we signed. Thank you so much Gwen. We know we find the right person to go to for any taxes needs.
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April 2021 by Smellee Mellees
Amazing experience Evolution does it again. Completely satisfied customer. Gwen took her time with us and answered every question. Not once did we feel rushed or like we were just a number. Office is very private and sets the mood for a great preparation. Definitely will refer to family and friends. Thanks Gwen always on her A Game. See you next year......
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March 2021 by Betsy
Loved Evolution Tax Center & Gwen... while I didn't particularly like the results of my return...lol....I loved how she explained everything and gave us great tips for next year . We will definitely be using Evolution Tax Center for all of our future tax needs.
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March 2021 by Dana T
Gwen was so helpful with our taxes this year. We have been going to Evolution Tax for 3 years and we are very happy with their service.
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March 2021 by Dale TIE
I find Gwen at Evolution Tax to be very helpful and thorough, and explained everything. I would definitely recommend Gwen and intend to continue using Evolution Tax Center