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March 2024 by Melissa Van Horn
Gator and Lisa were courteous when I arrived for my appointment. Gator went over the estimate in detail with me, explaining each line item. I was able to schedule the appointment to bring the car back for the repairs before I left. A very busy place on a Friday!
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March 2024 by Vivian Robaldo
I have not seen the "finished product" - the completed repairs to my Nissan Sentra. But I must say, they have kept me informed all the way through. Very nice and helpful personnel. No trouble at all:) I do hope to be as pleased with the car, as I am with their Customer Service!
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February 2024 by Kenneth Deline
They worked with me to try and get my vehicle back in a timely manner. Unfortunately, their hands are tied by the insurance companies and the vehicle took over a month to repair. Not their fault, and they did push near the end to get it back to me after the parts finally arrived. Recommended.
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January 2024 by Frank McDonald
Guy says "We'll get the part and get ya scheduled". Nine days later I call, "Do you have the part yet?" Front desk, "Do you have an appointment?" Me, "I already brought the car in. Guy said he was getting the part". Lady, "We don't order parts until we have an appointment." Me, "Well then why didn't you make one when I was talking with you before I left!" Completely disorganized, double talk from the guy. No real apology, and he said he would have his people look at a small issue on the bumper. He Didn't.Picking up the car, they messed up the paint and had to buff it out. They had messed with mirrors, steering, had heat on fully. C- or D+ I'm going one star D+. ALSO discovered they messed up the driver's seat and side panel is now detached and loose!!!Who worked on this car? 800 lb. gorilla.
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January 2024 by Harold Lukert
I went to the Gerber center in Clermont, Florida to have a piece of trim re attached. Service man "Gator" set me up. Car was taken back on time and repaired in a flash. Great job and cleaned up the area.Thanks Gator for your excellent service!
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January 2024 by Marcia Reid
Exceptional customer service from the staff at Gerber Collision.They went above and beyond to make sure that I was taken care of promptly . They kept me informed on the progress every day very friendly and caring staff I would recommend them. GREAT JOB!!!
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December 2023 by Anthony Evans
Clermont’s Gerber recently did body work on our Avalon. Wow. They were excellent from scheduling to completing the job. The lady ( I believe her name is Jen) who scheduled to Kevin ( the person who dealt with the insurance company and the actual work). A very professional operation. Thank you. If your vehicle needs body work, I would strongly recommend Gerber in Clermont
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December 2023 by Maurice Dubois
Worst experience with a body shop ever. They kept my truck for 7 months on a front end repair. Constantly lied about the timeframe of when it would be ready and after I finally got the truck back I’m finding more stuff wrong with it . They cut my satellite radio antenna, my hood bulge almost flew off because it wasn’t secured properly, Tundra decal is crooked, they had to replace the air box and didn’t put a filter in it. Lost a cap on my AC fill line and had to pull a piece of welding rod out of my tire. At the end of the repairs I had to go every day to make sure progress was happening. The manager mentioned not rushing completion so the repairs could be done right but still having multiple issues. One star too high for this nightmare.
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October 2023 by Judith Stevens
I've been waiting 6 weeks for my car.Got my car today, changed the number of stars because it looks absolutely amazing! Service and office crews extremely helpful.
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August 2023 by Katrina Anarumo
Absolute worst experience I’ve ever had with a body shop, customer service and communication is terrible. I had two cars that needed work, I’d advise people to look for their repairs elsewhere. Side note, I could literally hear one of their technicians spinning the tires on my car while it was in the back, while they just acted like they didn’t hear it.
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August 2023 by Ed Muir
Excellent job repairing the hood on my BMW 128i.
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July 2023 by Rv Forever
Grate place to be ..The beach is beautiful and clean..The water is very clear.You might have a problem sometimes finding free parking you got to drive up and down but if you are patient and go there early you will be ok.. enjoy
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May 2023 by CK Patriot
I have brought many cars here and they treat you right and stand by their work. Kevin was our adjuster this time, and was awesome! Big thank you to him for fixing my car.
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May 2023 by Jennifer Velez
Called to get a PDR estimate and was told if I wasn’t going through my insurance company they do not want my business. So now we are forced to go through insurance when I want to pay out of pocket? I’m confused. The response I got was that PDR is expensive. Umm right hence why I want an estimate? I need this some how to make sense cause I think I’m missing something. I will never do or recommend anyone to a Gerber cause all these high end shops are at for themselves not the customer as I experienced today.
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April 2023 by Denise H.
Took our car to Gerber Collision & Glass for an estimate. The adjuster Gator greeted us and said he will order the parts and should take possible 3 days to fix. Gator got the part we took the car in and insurance got us a rental. Well, 4 hours later Gator called and our car was ready to be picked up. Wow that was fast and easy. Great service at Gerber Collision & Glass in Clermont, Florida.
