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October 2023 by Matt Ellis
Manny is great and takes the nerves of filing taxes away.
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May 2023 by FEARSMAN26
Made a appointment to do my taxes at 3:30 ?pm and they nice and got me in at 3:00 ? pm and by the time we finished it was 3:30 ? and I got out if there super quick . But they need to work in there phone talking skills . They made it so confusing on the phone to book a visit and can that’s is why for those two reasons why I gave this place a 4/5 is because the restroom ? was a bit messy . The bathroom needs to be cleaned more then once a day . The staff was very very very nice ? and professional . The service was quick and enjoyable. The inside was very nice and clean and orderly . They had some snacks in the back . I took some candy ?. The parking is very nice and the store ? is located in a shopping plaza , so you will have no problem finding a spot . I would recommend this place to the very public . Thanks for your fast service guys.FOLLOW ME ON MY YOUTUBE CHANNEL AT FEARSMAN26 ?????
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May 2023 by Google user
Made a appointment to do my taxes at 3:30 ?pm and they nice and got me in at 3:00 ? pm and by the time we finished it was 3:30 ? and I got out if there super quick . But they need to work in there phone talking skills . They made it so confusing on the phone to book a visit and can that’s is why for those two reasons why I gave this place a 4/5 is because the restroom ? was a bit messy . The bathroom needs to be cleaned more then once a day . The staff was very very very nice ? and professional . The service was quick and enjoyable. The inside was very nice and clean and orderly . They had some snacks in the back . I took some candy ?. The parking is very nice and the store ? is located in a shopping plaza , so you will have no problem finding a spot . I would recommend this place to the very public . Thanks for your fast service guys. FOLLOW ME ON MY YOUTUBE CHANNEL AT FEARSMAN26 ?????
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April 2023 by Michael Neugebauer
Great customer service, knowledge staff..Awesome for a business return!!!
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April 2023 by Tony Musgrave
You guys keep up the great work ??
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April 2023 by Kenny Hardman
Eric was awesome. I highly recommend him for tax needs.
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February 2023 by Andrew Wallace
Alexia, was Great! I got in early and it was quick and easy.
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June 2022 by Diana Frazier
If you have in depth requirements on tax issues this office did not meet requirements.Should have hired a CPA.
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April 2022 by Yalonda Phillips-Nunn 2012
My tax consultant, Eric is very knowledgeable and personable. As long as he is available I will remain a repeat customer.
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April 2022 by Hussain Rahman
Terrible Service. They assured me my Taxes would be done ontime. It was not and there is zero way for me to recoup my losses. Will never use them or their online services again.
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April 2022 by Bradley K.
Tl;Dr you would be far better served hiring a reputable CPA, or doing your taxes via an online service. If your taxes are too complicated for you to do on your own, you may find your assigned rep is just as confused as you are. Given this location's fee structure, inconsistent quality of service, and poor time management I think any other tax-filing option would be a better use of your time, money, and trust. On March 29, 2022 I was assigned to meet with Beverly, an associate at this location, to complete my taxes. My case is fairly unique to Florida, as I needed to pay state tax and federal taxes, so I wanted to make sure I met with someone in-person to review any questions they may have had. Unfortunately when I arrived, I had to wait an additional 20 minutes past my meeting time before I was informed that she was "so far behind today" I would need to drop the documents off and simply pay later in the week when they were completed. Scheduling an in-person consultation specifically because of my unique situation was an important reason I chose H&R Block over an online service, so this was disapponting, but I proceeded regardless. After a week of hearing nothing, I received an email from Wilmarie on April 6, 2022 with some questions. Around 6 PM that day I received another email where I was informed that my taxes were complete, and that all I would need to do is swing by the office as soon as possible to pay my fee. When I arrived at the office at 6:15, I was informed that I would actually need to consult with Wilmarie prior to submitting a payment, as I needed to provide my bank information for an electronic deposit of my tax refund. I told her that I did not need an e-deposit, and had already provided my information to receive a refund check in my email correspondence with Wilmarie. When I advised the receptionist that I received an email from Wilmarie stating that my taxes were complete and that all I needed was to pay, she told me there was "nothing she could do" and that I would need to wait for Wilmarie's session to be completed. She said the session just started, and that I would need to wait "a while". The receptionist did not offer me a time slot to return or any other information on how long it may take for my issue to be resolved. I had visited this location on three prior ocassions, twice on March 29 and once again on April 5 and I was disappointed at the difference in service quality between visits. This receptionist rolled her eyes, maintained a hostile tone, and seemed actively annoyed with my questions. When I asked if there was anything that could be done to resolve my issue (I was more than willing to pay then and return later), she once again reiterated that there simply was nothing to be done. With no other options available to me, I informed her that I would like my documents returned to me so I may use another service to complete my taxes this year. At that point she said "wow, seriously?" In a deriding tone and walked back to the office. A moment later she returned and said I would still need to wait to conduct a consultation with "her boss" before my documents can be returned to me. After further inquiry and more commentary I interpreted as hostile, she ultimately did return them to me and I was able to go about my way several minutes later. To be clear, I don't know this person's situation, and I am fully empathethic that (if it is a new position) problems like this can arise beyond her contorl. That said, the hostile and condescending responses to what I thought were resonible inquiries left a really bad impression on me. Condescending me for expressing disinterest in proceeding with a service that cannot be completed in a forseeably reasonable time is, in my opinion, unprofessional and unbecoming. I am not under the impression associates receive commission at this office, let alone administrative staff, so the personal insult at the prospect of me choosing not to proceed blindsided me and left a really bad taste in my mou
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March 2022 by anique stubbs
Lori has always been a pleasure to meet with and definitely makes the process painless and saves us as much money as possible! Worth the fee.
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March 2022 by Douglas
Made an appointment for 4:00pm! Was taken in at exactly at 4pm.. In and out in 5 mins. Thank you Alexia!
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March 2022 by Chris Massey
Lori Caparole in Clermont, Florida is very professional at her job. She cares about getting back every penny she can.
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March 2022 by Kelly Oberry
The tax pro that helped me this year and last year were both quick, precise and charismatic all at the same time. No doubt that they did the best they could.
