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May 2023 by Kim H.
Went in to exchange my 5 gallon water bottles and as I was walking in 3 employees cut me off and walked in before me. Next 4 employees standing around talking and I needed help with the exchange rate on the water and had to interrupt them to get help. Then they went to the front by the exit near the water talking to another employee, they all saw me loading 3 -5 gallon water bottles and no one asked me if I needed help and barely moved over when I tried to load the water in my basket. No bye, have a nice day, do you need anything, thank you...just continued to talk with other employees!!! What happened to customer service and helping women??? I will get my water elsewhere from now on. 5/25/23 @ 3ish
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May 2023 by Chris B.
Never any help available. This is a huge store you need more than 2 employees. Just because you have 6 self checkout lines doesn't mean you can short staff
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March 2023 by Wendy M.
At least 4 times in the past year and a half I've TRIED to take them up on hiring them to install their ceiling fans. Tried- as in they have signs offering the service but refused to let me do it. I was sad today to see they no longer sell the fans I've been trying to buy. It says you can only set it up when you purchase. So after at least 2 associates in the section tell me "it's too expensive. Do it yourself." I leave without buying one because it says I have to do it at purchase. Today the guy once again said "it takes 20 minutes do it yourself." I said it's 18 feet high, I'll pay it! I've done everything else myself, flooring myself, tile (install and removal) to name a few. I am not doing this myself. He then told me to "hire someone off Angie's list". Why on God's green Earth do you advertise offering a service you refuse to let someone use? I've done several renovations in other States. I have always loved Lowe's. This one really has killed that love for me.
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January 2023 by Debbie F.
I went to pick up packing supplies. The store was clean and organized. I was approached by 2 employees asking if I needed help,and I appreciated that since I'm short and can't reach the higher shelves.
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June 2022 by Robert H.
This Lowe's is fairly far from The Villages , so was a much more pleasant shopping experience than The Madhouse up in Lady Lake. Well stocked and clean. Too far to go to just to avoid going up north, but worth combining with other south errands whilst down this way.
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March 2022 by Lois L.
We needed something they had that was not provided elsewhere, so we ordered. The associate was exceedingly rude so I hung up and used the website. When my $600 product was not delivered, I called twice. Both times the phone rang and rang and rang and rang. Sometimes someone will pick up and say they are transferring you but you get nowhere. Really sad situation for a store that I loved in the past.
