Pinch A Penny Pool Patio Spa in Clermont is a highly regarded neighborhood pool store known for its extensive selection of pool supplies and exceptional customer service. The store offers a range of products, including liquid chlorine, tablets, pumps, and filters, along with expert advice and custom service plans tailored for pools, patios, and spas. Customers consistently praise the knowledgeable and friendly staff, who are always ready to assist with heavy purchases and provide valuable guidance. For instance, employees like Frank have been commended for their quick and professional installations, making the process smooth for those new to pool ownership. Additionally, Zach and Hector have received accolades for their helpfulness in troubleshooting pool issues, going above and beyond to ensure customers' satisfaction. While many customers appreciate the service, some have raised concerns about communication and service quality, particularly regarding weekly cleaning services. Issues such as missed appointments and inadequate follow-ups have been noted, leading to frustration among some clients. Overall, Pinch A Penny Pool Patio Spa stands out for its dedication to customer service, quick response times, and knowledgeable staff, making it a recommended choice for all pool-related needs.
Excellent customer service! They really go above and beyond to make sure your pool has all the right equipment and everything is running properly! Frank is extremely knowledgeable and happy to help answer questions. Highly recommend!
August 2024
The people who work there are super helpful offering tips, guidance and referrals.
June 2024
I have a Leslie's and a Pinch-a-penny closer to me, but travel to this location because the staff is knowledgeable, friendly, and always willing to help carry out your heavy purchases. Worth the extra miles to get such great customer service.
