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January 2024 by Lee Slimz
I stay in Winter Park and happened to be out this side for work, and on the way home, I decided to get some breaded wings to take home. While waiting, I also decided to get some deli slices. Jeanette and (I forget her name ?) helped me out. I swear this kinda of customer service should be the standard at every Publix. They were so kind and helpful. Also, the Assistant Manager, Mavrick, was also helpful as he walked by and asked if I needed help . After telling him I was waiting on wings, he walked into the back to check on the order. If I could get this kinda of customer service at every Publix, they would be my main place to get groceries. I hope those 3 are recognised for their fantastic service, and I hope Publix recognises their standout workers. It's rare to see it, and when it's showed it should be highlighted so they get recognition. The 3 half left a large but positive imprint on me. I hope to see them if I return.
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September 2023 by Robert P.
I was helped by Daniel he went above and beyond to make sure I got the product I was specifically looking for he went to the back of the store to make sure I got that product. If you go to this publix you're in great hands when there's grocery managers like Daniel around! Thank you Daniel!
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September 2022 by Gatlin Gates
By far the worst pharmacy I’ve ever been to. For starters when my wife had mastitis they canceled my wife’s antibiotic instead of a partial fill or transferring it to a pharmacy that does have enough to fill it.Impossible to get them on the phone, you have to call customer service and ask them to transfer you.My doctor made a mistake on a prescription and instead of giving them a call they filled a 45 day prescription with 1 pill.Full of lazy employees.I switched to the Publix on HWY 50 and my prescription was ready in 10 mins. It’s insane how little these people care.
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March 2022 by Rosalie fun world Esposito
Very poor service for sending in website refill orders. It's like they don't care.
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January 2022 by Stacey Ayers Renzelman
Just went to have sub sandwiches made, and let me just say ... if you ever have a chance to have TAWNY create you one of her AMAZING sandwich masterpeices .. do not hesitate!! She is an absolute professional, and so very talented and pleasant!! Publix should be SO proud to have her!! Thank you Tawny for your unbelievable service!!
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September 2021 by Josh M.
Enjoying my chicken tender sub until I bit into a damn bone . Chicken tender sub means chicken tenders not damn chicken wings . Why is there a damn bone in my sandwich publix ? Ruined my appetite and I almost choked on it . How can someone be so f***into stupid to do this ?
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August 2021 by Doug Herbst
This location seems to be floundering, empty shelves, dirty deli area, and the management doesn't seem capable, this used to be a great store, but in the last 4-5 years something has changed.
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July 2021 by George G.
We Love Publix! Everything especially the Deli & bakery! Love to see the new special fresh store replacing Lucky's in Clermont in the Home Depot shopping center! While there try Piezanos, Besr Pizza & restaurant!
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May 2021 by James W.
It's amazing that I have gotten great service at other locations other than kings ridge if it ain't one thing it another. Standing here in line observing the people behind the counter socializing with random people as they walk up not even in line. If this app gave half stars that's what I would give them.
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May 2021 by Sam Van Sant
Best pharmacy ever. Melissa, Sami, and Christine have ALWAYS gone out of their way providing service that is always above and beyond anything expected. I can only give 5 stars here, but they all deserve at least 10 stars!
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April 2021 by Andres A.
Whenever we come to visit my parents this is the supermarket we tend to visit to purchase our groceries and ancillary needs. The produce section is always brightly lit with excellent choices. The delicatessen is always stock great cold cut choices. All of the usual purchases we make at home are here so it is always helpful. In addition they have a wine and beer section which helps to make all purchases in one place. Staff is always very nice and helpful, usually with a smile on their face.
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December 2020 by Joseph B.
Terry in the butcher shop was very accommodating. Very pleasant to talk to was very respectful when I asked him to cut a pork loin for me he suggested how thick to cut the chops and how much of the fat to trim and said he would have it ready for me in the morning. I appreciate that kind of service especially in these times
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December 2020 by Andie P.
I am appalled at The customer service I received at Publix today. Let me elaborate. I am 50 and a woman. I went to the butchery and waited while a young man was showing a male customer 3 perfect Prime Ribs. After he was done, he asked if I needed help. I told him I would like a prime rib. He obviously knew what a prime rib was but steered me towards a $29 rib roast. Really?Then when I questioned him he was smug and had an attitude. The other butchers behind him heard what was going on and did nothing. In fact, when they finally brought out the one prime rib they supposedly had left (after showing the other guy three) I walked away and they started to laugh and make fun of me. Again, really? That behavior not only stinks of outright chauvinism, but is typical disrespect from that age group. Clearly there is a top down issue and lack of training. When I called to complain to customer service, the attitude was "well, what do you want?". Again, the young man who was the rep on the phone could care less that I was treated poorly. Do they not get that we have shopping choices? Wow. That age group gets it, they simply do not care. Unbelievably bad customer service. I will never be back to that store. The manager clearly should fire these ignorant kids and hire experienced, respectful staff! Does he not know that the demographic that store serves commands respect? Wow.
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October 2020 by Lacey S.
Id just like to say MIKE makes the best PubSubs around! I just got a sub from a different publix, It made me miss Mikes sub artistry skills. Mike should be paid to teach new sub artist how to make a proper sub. He made 5 subs for us in a timely manner. He made them so evenly every bite had the toppings I chose. When I asked for extra vinegar he really delivered and gave me What I wanted. Thanks mike! We appreciate you!!!
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September 2020 by Chauncey Behrens
The customer service at this Publix at Kings Ridge has fallen to below average. I have been shopping at this publix since 2005 about 15 years and for the first 10 years the service was always exceptional. I’m not sure what changed, if it’s the change in staff or because the store has gotten busier but I know for sure the customer service has went from excellent to poor to an almost don’t care attitude.
