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November 2023 by Boost K.
Spectrum as a whole is just a terrible company. From their service always dropping and only giving me less than half the speeds I pay for to their terrible workers who tell you there's nothing they can do for you.
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November 2023 by Peggy Glaxieux
Jennie was great. We had 3 orders of prime ribs and they were barely warm. The flavor was good
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November 2023 by Mark Anthony
HORRIBLE customer service. Lady who was working was extremely rude and did not seem to want to be at work. Kept trying to rush me out due to them closing in 20 minutes. Called customer service and just had them ship it to my home. Do not go to this location if you want subpar customer service.
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September 2023 by Sandy Ross
Edgar went above and beyond to assist me at a very stressful time. He calmed me down and gently instructed me. He performed his normal duties and also a very special touch. He saw my needs and met them all
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September 2023 by VELMA Garrison
Edgar. Has been an incredible help. His attitude is great and really appreciate him solving my problem. He went above and beyond.
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September 2023 by Anthony Hendricks
I didn’t think it was possible to be any worse than Comcast, but I want to congratulate Spectrum for far exceeding my expectations. The internet service is truly godawful. It goes out every single night, without fail, around 8 PM. Comes back for a few minutes, and goes out multiple times after that. Infuriating. Please don’t waste your time or money and I promise anyone else is better. Spectrum sucks.
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August 2023 by Kim Sanders
Went in to swap equipment which I had been dreading from past experiences. Stephanie made the process easy and made sure we had what we needed to get set up at home. I was in and out of the store in under 10 minutes.
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August 2023 by K D
Went in to exchange modem that was damaged by lightning, looks like a lot of others were there for the same reason.Staff was efficient and friendly and handled a long line of clienfs quickly and easily. Also very professional when answering questions and making suggestions.
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August 2023 by Jason Saucier
AWFUL EXPERIENCE! After being told by Customer Service to bring my equipment to any Spectrum store, I was told by the associate at the store, TRACY, that she couldn't do anything and that I needed to go to a UPS Store. She was extremely rude and wouldn't even get out of the chair behind her workstation to help. If you do have to go there, make sure you don't see TRACY. It was the worst Customer Service that I have ever had. The UPS Store even mentioned that they get complaints about TRACY when you return the service with them.
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July 2023 by Anthony B
What is the point of having customers sign in when they arrive? Obviously it is to make sure that the customers that were there longer were serviced first (unless you had an appointment ofcourse). They might as well not have people sign in here because the lady siiting at the desk couldn't be botherd to check the sytem and see who was next she just took whomever was closer so she did't have to get up. They certainly need to address these issues.
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July 2023 by Justin Rees
Spectrum sent a service tech to change the cable line between the main box by the street, to my house. He laid it into a 2 inch deep trench in the ground, connected the cable to the side of the house, didn't close the cable box or burry the cable and left the lid on the ground. Internet drops out atleast 4 times a week and modem overheats regularly. This is why monopolies for businesses are illegal, yet somehow they get away with territorial claims for their service, blocking competitors from providing their services in same location. . They also were charging me more than new customers for years... no credit or refund ever offered. They could care less for customer satisfaction or good consistent service! Corrupt business!!!
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July 2023 by Rick Carvalho Santiago
When it comes to registering, it gets a little confusing. People were lost and didn't know how to register. Service is pretty quick, and the employees are courteous.
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July 2023 by Tony Anderson
My trip to spectrum (This location) was perfect. The service was great, the staff had a great, professional look and the issue was resolved with a joy and happiness ?
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June 2023 by Kyle Krueger
Made an appointment and reservation for an equipment swap. Upon arrival, was told " if your here to swap that we don't got none, your going to have to call the number and have it shipped ". I specifically asked on the phone if this EXACT situation would happen. Because it happened before.....and I was assured, it would not happen.......well, guess what....... TERRIBLE customer service.
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June 2023 by Jim Parker
We canceled our account four months ago and have called them so many times and they just kept auto-drafting our account for the full 4 months. Each time I call I get transferred between 3-6 times and seem to get nowhere. This company either has the most horrible processes in place or they are just trying to take as much money from auto-drafts as they can post-cancellation. I advise that you do not use Spectrum if you have to, and if you do, defiantly do not give them auto-draft capabilities.See Spectrums response below. They are not sorry. They just use their standard response they do for everyone.
