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November 2023 by Evan Johnson
Could not be more disappointed in my experience at Tuffy's. I went in with my brake and my ABS light on and knowing I was overdue for brake pad replacements. I asked them to run codes on the brake lights and likely needed my brake pads replaced. They told me there were other parts that needed replacing, tires, calipers, rotors, it totaled almost 2k. I financed it and made it happen being reassured that would solve the issues. My brakes still squeek loud and I came to find out they never ran my car for codes, and my abs light still keeps coming back on. I think my ABS mod needs replacement and they did not properly diagnose the problem now i am out 2k with a car that still needs repair. Maintence lights coming on and brakes still sound bad. They will likely post a reply like they care when they do not. If this post is up, they made no attempt to resolve.
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November 2023 by Connie Griggs
Tuffy is my go to spot for my personal vehicles and my company vehicles. Dawn at the front desk is always pleasant and informative! Sasha and Dawn make you feel like family!Thanks team TuffyServices: Air & cabin filter replacement
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November 2023 by Brianne Mark
I really enjoy coming to this Tuffy for all my car needs! The staff is very welcoming especially Dawn, she explains everything to you that is needed and always makes sure that the customers are comfortable while waiting for their services to be completed.
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November 2023 by leslieann fouche
I love this Tuffy location! The wait is never too long and the work is efficient. Dawn at the front desk always makes me comfortable with her welcoming demeanor! She’s also very knowledgeable. I’d recommend this location every time!
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October 2023 by Cory “Iceman” Lutzow
Very disappointed with this company, work should be done right the first time not well…. It’s under warranty just bring it back and we will fix the issue…. Let me ask you a question… would you go back to a business that made the problem? Warranty or not, I’m never going back and doing business with a company that takes no responsibility…. I’m just glad it wasn’t brakes….. My opinion, don’t do business….Service: Steering & suspension repair
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October 2023 by Darren M.
My wife had a flat tire in a shopping center parking lot next door. They were able to patch the tire quickly and didn't try to trick her into purchasing new tires. Staff was helpful and friendly. Thank you.
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September 2023 by Dave pvich
Had an oil change and tire rotation and they were done in less than 30 minutes from my appointment time. All the workers are courteous and professional. Will definitely continue to patronize them.Services: Tire rotations
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August 2023 by Sigalit Luongo
This place know to take your money but not to fix the problem that you have with your car!I came with a problem that my car shot down in the middle of the drive very dangerous they chack the car for 150$ and told me that to fix it will cost me 1200$ I took the fanancing program that they offer spend all the day there,at the same day when I drove my car it made the same thing just shot of in the middle of the drive. I came to them and they told me that the computer don't show a problem but they fix the car after that I told the guy there that noting change and they took money for nothing he told me that maybe it's electric and they don't do electric .I pay 1350$ for nothing!!They don't know nothing about finding the right problem that you have!if the computer don't show the problem they just make something that you pay and to make more serious they hold you all the day there and work on other cars with small problem.DON'T GO THERE IF YOU DON'T REALLY KNOW WHAT IS THE PROBLEM WITH YOUR CAR.And i need give them one star to much it's need to be a big ZERO.
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June 2023 by Julianne Ross
They genuinely listened to me describe the issues, and quickly completed the work I needed done for the vehicle to be safe on the road again. Did not make me feel pressured to get other unnecessary things done. But made me aware of things I could work on in the future. Prices were reasonable and staff was friendly. Will be Returning.
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June 2023 by Brandon Mazgedian
I had a great experience with the store. First, it started with great price quote over the phone so I ordered tires.I drive a 21 GMC 2500 and to change tires on a truck this size is a lot of hard work.The service was very professional. I was treated well. The entire team at the store was helpful and courteous to all my needs. Some people will take the time to write a negative review. I wanted to take the time to write an honest review, so the public truly knows how the store runs business.
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June 2023 by John Anderson
Always great service. They go above and beyond. They noted a problem with my front sway bar during an oil change, informed me and suggested i buy the parts from my dealership. I did and they repaired it free of charge!
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June 2023 by Pat C.
Very disappointed with the welcoming. Looks like the person behind the desk didn't care about the questions that I asked. When I came back 3 hours later to pick up my car that was worst. Didn't tell me what was done on my car. Asked me why I was here. I had to pull from her the answers.
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May 2023 by Kenny L.
I have never been to a garage that was FRIENDLY, personable and helpful as this place! I must say, it HAS TO BE just this location. I completely loved the work dynamics betweent the employees. It is DEFINITELY true with the saying, "a good business is when the employees are happy", and that is what this place is about. I got nothing but excellent service from Chris, the lady behind the counter (I forgot her name :'D), the mechanic that worked on my car, and spotlight on Joe! Joe, overall, was my main point of contact and truly helped me out making my decisions in what to do with my car and helped me financially wise as well. Joe, you're a great guy! Service - I really want nothing but OEM parts for my car as it is my fault driver, and Joe was up front that they didn't have my OEM parts and I was appreciative about that. He assured me the parts, at least for what my car was needed, was up to par. Price and service is within the industry par, so they weren't trying to rob me or anything. I really enjoyed and felt calm and trusted in their work. I plan on coming here from now on. They let me inspect my car as I somewhat know what I'm looking for. I just got amazing service here!
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May 2023 by Courtney Graves
Seriously the only place I trust with my car! The staff is super friendly and knowledgeable. They are HONEST, and I value that a lot. I know I can always rely on them.
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April 2023 by Mark Vitek
On the 15th we received a phone call from Sasha apologizing for what had happened and offering to have us come back to get the oil change job done. He personally met my wife on the 16th and handled getting the work done for us. He also let her know that the man who had seen her earlier was new and that this was used as a training opportunity. We are very happy now and will continue to use Tuffy now that we know that it is still being run by great people.Service: Oil change
