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December 2023 by Sara Ann
USAA contracted with them for roadside assistance for me. They never arrived. I called three times; the first two times they promised that they were "almost there" (at my location), and the third time my call went to voice mail. They never arrived. I waited three hours. Now I have the information that when you need USAA roadside assistance, you can call whomever you like for the service, and submit the bill for reimbursement. I will never use the USAA third-party dispatcher again. Ever.
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November 2023 by Rennie Gobin
Crooks I purchased a tow truck form the owner of this company In Florida after driving 7hours from South Carolina he said it was a 350 dually the title didn't say it said TK meaning tow truck..After purchasing and started my drive to South Carolina with my car attached to the truck The rear end broke apart and caught on fire almost wrecking into 4 cars with barley missed Thank God a pedestrian stopped and gave me a gallon of water where I was able to put the fire out after receiving burns on my arm. I then called class M&M towing who I just bought the truck from and told him what happened he said he will send a tow truck and tow it back and give me back my money. Well it didn't happen he left me on the side of the road with a burned arm and broken truck. Another company helped me. Turns out he lied about the truck he rigged a dully wheel on it and almost cost me my life they need investigated don't do business with this company I am a victim of this company I almost lost my life Shame on you!!! The truck was not a 350 after getting home 3 days later I was able to find out it was a250 because Florida title didn't say This company needs investigated Thank youASAP Towing for helping me!!I have all proof and pictures !!!
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October 2023 by Kathleen Peterson
Class M&M Towing backed into our parked car at the dealership repair center and has not returned any of our called nor answered are calls in order to make this right. The lack of integrity speaks volumes
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October 2023 by Trey Vaughn
Mario was awesome help to me as he made sure we did all to get the vehicle going. When that failed he gave me a better option on a closer service place and made sure they contacted me. Thanks for the awesome service and better associate M&MService: Special vehicle towing
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October 2023 by Debra Harrelson
Their car towing showed up within 15 minutes of my letting them know where to pick up vehicle. Clearly knew their job and were very courteous and professional!! Highly recommended.Service: Car towing
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October 2023 by James S.
roadside assistance assigned them to jump start my car. after waiting 2 hours they cancelled. service desk women sounded half asleep when I called asking where they were. hung up on me.
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October 2023 by Monique Spaulding
Mario was awesome. He came out when others cancelled and was very quick and a perfect gentleman he opened my door for me. I will definitely use these guys again if i need to. Again thank you MarioServices: Battery service
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October 2023 by Lisa S.
the gentleman went outta his way to help me out with a flat tire. He genuinely wanted ti help. There are not many people in this world today that would extend the kind of hospitality and service that he did for me. Thank you cannot fully express just how fortunate i was to cross his path today.
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September 2023 by Brian Wisecarver
Great tow company. Despite how hard they work, the drivers have a great attitude and are quick and skilled at what they do.Office personnel are friendly and helpful as well. 4 stars just due to some communicating issues resulting in delay getting towed. Nobody's fault really, but could've been avoided with a bit more initiative.
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September 2023 by Gillian Dionne
I had the distinct pleasure of having Super Mario pull up to assist me. My 2019 Honda Ridgeline was not happy--his knowledge of Hondas saved me a huge diagnostic fee at the dealer (they were going to charge me $170 just to confirm what was wrong) and he tested the battery, charged it up to start, told me to let it run for 30 minutes in the driveway, and then go get a new battery.Friendly, sincere, and 100% awesome. Nobody wants to see the tow truck driver because it means there's a problem with your vehicle -- but Super Mario was super amazing!Service: Battery service
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August 2023 by gary barth
Super Mario was very professional and courteous. He was able to get my vehicle out of the garage without a problem. I was able to ride with him to the Tesla dealer in Merritt Island, a trip of about 55 miles. I would highly recommend Class M & M Towing.
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August 2023 by Shannon Barone
Mario Class, owner of this business needs to be in jail and probably will will be after illegally towing at least 2 vehicles this weekend. (8/20/23) Yes, i physically saw the police report. Go look up his public record on Brevard county clerk of court. Such a fine upstanding this individual is in our community. Not the first time with grand theft auto. Stay far away from this guy and his company. Just keeps changing name of business when he gets in legal trouble. I can provide links.
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August 2023 by Hunter Schrader
Was quoted 1 1/2-2 hours, waited for 4 hours before they lied to insurance that they stopped by and I wasn't there. Wouldn't answer and phone calls and quit answering insurance after they lied about coming by. Horrible company.
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August 2023 by Stefanie Sapio
Horrible experience! Whoever picks up the phone mumbles, doesn't care and hangs up on you. No details what's going on but uh yeah. Duh. They are not a reliable source for our truck! Called Roadside Assistance and requested someone else and complained about them. They said they can take them off the list.
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August 2023 by Michael Brookhart
Super Mario!!! Shout out to you. Appreciate your passion and dedication to your trade thanks for taking care on my M3.Service: Car towing
