-
August 2024 by Orlando Garcia
Great quality work and extremely friendly staff. Highly recommended!
-
July 2024 by Frank Zarzour
The manager, Orlando was all sunshine and rainbows at first...told me i could go to the after market site and get the parts and he'd put it together for 1.5 hrs labor. What he didn't say was the bumper would be misaligned and so loose i could move it up and down with one hand! They said the reason was it needed more parts. I complained they should have called me and discussed getting the parts and fixing it right. When I went to pick it up and pointed out the shoddy work and got the "We needed more parts" explanation, I complained that they should have called me and said I would get back with Orlando the next day (he was out that day apparently). They, of course insisted I pay before giving me the truck. I thought okay. I'll get an adjustment when we get the other parts and make it right (thinking Orlando was going to be the same guy I spoke to before). The technician actually told me he had already ordered the parts and they would be in the next day. And I said great. So later the next day I call and ask for Orlando and he says he canceled the order for the parts and didn't like that I complained about the work. Why he didn't call me first before cancelling the parts kind of ridiculous, but then I found out why. He said he would do a complete estimate of all the parts he would need and get back with me. He called me back and I know you're not gonna believe this As you read it, but I'm serious. When he said he wanted $2700 to fix the bumper that he had previously said he would do for one and a 1/2 hours. Labor. I'm laughing as I write this. It's ridiculous. He said it was because of "all the rust" I took the truck to Tommy Blair in Rockledge.
They aligned it and tightened it properly.
And said yes, there were a couple of brackets that were bent a little and pointed them out to me. But they were still serviceable and if adjusted and tightened properly, they would hold the bumper in almost perfect place (whichnhe oroceeded to do on the spot!). Gerber should have taken the time to delay delivering the truck to me and call me to come in and point out what else needed to be done rather than deliver an inferior product. And no it's not true I rushed them to finish it and was rude in my complaints when picking it up. I guess when you're embarrassed when someone points out their shoddy workmanship you call them rude.So if you're in the Cocoa/Rockledge area go to Tommy Blair and not one of theae huge corporate chain rip off artists. $2,700 for a bumper!.....what a joke!
-
July 2024 by Jaruwee Patanapotarak
I recently had my car repaired , and I couldn"t be more pleased with the service I received! the team did an excellent job fixing and pain work is flawless, and it looks as good as new. The staff were incredibly friendly and kept me updated throughout the entire process. They even cleaned my car before returning it to me , which was nice touch. I highly recommend Gerber Collision & glass in Cocoa to anyone in need of car repairs. Their expceptional service and attention to detail truly set them apart!!
-
February 2024 by Thomas Byrd
After having an absolutely great experience in the office, I had an even better experience with the product that received from the workers across the street. Instead of doing the Jerry rigging job. I asked them to do. They did it and it looks perfect and works great!!My trunk latch was crushed. Now it is perfectly back in place! The lines of my car match up again on the trunk and it is perfect ?Before and after pics provided ?
-
January 2024 by Janet Haden-Baker
Gerber Collision & Glass did a great job repairing my car after a fender bender. The whole team was professional and skilled. They noticed damage from my accident that I had not noticed and made sure that ALL damage was repaired. The quality of their work was excellent - my car looks and runs great! They kept me up-to-date on progress with my car and, at my request, worked hard to complete the work earlier than projected. I won't hesitate to go to them again for car repair.
-
January 2024 by Alejandro “Bumper man” Suarez
Love bring my car here
-
December 2023 by Richard Melcher
This place is great. Best body shop I've ever delt with. Kept me informed every step of the way and completed the job when they said they would. There a 10 in my book.
-
December 2023 by lodis hamilton
This Gerber Collision site has one of the most arrogant and disrespectful general manager I have ever encountered . He talks to his paying customers in harsh and impolite language, then presents himself as more knowledgeable than the insurance company that will be approving the claim. One of his employees, Rick inspected my vehicle and even took pictures of damaged I also was concerned about when I first dropped off my car. Rick mentioned absolutely nothing about the possibility of my concern not being approved by the insurance company. Upon picking up my vehicle the panel, my concern, was disassembled and placed on the floor. The general manager was questioned why this damage was not handled because his employee, Rick was notified about my concern and also took pictures. He stated “ I know the insurance company will not pay for this and Rick was just being nice by not telling me that this concern will not be approved by my insurance. ”. He should have submitted this request so the insurance could make that decision. Then stated that he needed 10 minutes to fix the problem. He returned to the office and took Rick outside to have a private conversation. Upon his return back to the office, he noted that the panel was cracked and he already submitted the claim to the insurance company. This is definitely not the professional way to deal with customers that are choosing this business to service their vehicles. This company will never be chosen again to work on my car. I hope others will choose a more Professional business.
-
December 2023 by Megan Bianchi
This location was a pleasure to work with after my car got stolen and was recovered wrecked. The staff are friendly and informative, and well educated in their fields.
-
October 2023 by ellyn chafitz
i came in with a loose bumper. orlando the gm, had me fixed up and on the road in a new york minute. at no charge. highly recommend them.
-
September 2023 by Gamille Major
Is staff and management here are amazing! After fixing the damage to my vehicle and repainting it (like new), they went above and beyond to fix an issue that Insurance Company did not even want to address. If you ever have any issues with collision, they will ensure that you are satisfied, or do their very best to try. My first choice for repair in the unfortunate event that I ever need it again. Thanks Gerber!
-
September 2023 by Barbie
Awesome folks
-
August 2023 by Craig Jones
Since I didn't have the proper lift equipment, I brought my 2017 Mustang aftermarket grill replacement project to Gerber based on prior personal experience with them. It was supposed to be a 3 hour job, but it turned into a nightmare with improper fitment, and inaccurate wiring provided with the grill. In the end, we agreed to give up and replace the original part and return the aftermarket grill to the seller. I was only charged for 2 hours of labor, because job wasn't completed as promised. My compliments to Orlando Garcia and his technicians on their personal preservance, technical excellence, and ethical customer treatment.Services: Electrical
-
August 2023 by Aurora Ramirez
This folks are busy so you have to be deliberate with your inquiry. Bavarian Auto recommended I use them for a car repair. Once you get pass the phone and into the actual store they are professional, efficient and effective. They immediately inspected my car assessed the cost and worked with me on the timeline to get the repairs complete.I was going out of town so it worked out that I left the car at the shop after hours and they completed the repairs while I was on travel.They kept me updated as to the status, progress and completion of the repair and my car was ready for pick up upon my return.It was clean, and the job perfectly done. A would definitely recommend. Local, effective, efficient and superior quality of work.
-
July 2023 by Aleksandr Šyjan
Richy and Ricky were very helpful explaining repair process
